Q: Iphone hotspot won't work on laptop or computer but will on other mobile devices?

A lot of info, and I want to make sure I have it right.

You can get internet on the phone.

But you can't use the hot spot to get internet, even though the phone connects to the computer.

Check with your phone carrier to see if your contract has somehow been changed to exclude tethering.

I have the same exact problem. Did you find a solution? My iPhone is connected to my Toshiba laptop. But when I try to connect to Google or whatever, nothing happens.  Just says "this page can't be displayed".  I have no problem using my phone's hotspot with my iPad or iPod. 

I spoke with Verizon and my account is definitely setup.

I have and iphone 5s on 7.0.6 and my laptop is a Toshiba Portege z30.

Thank

Same problem. Have been successfully hotspotting to iPads but tonight needed to hotspot to new Toshiba laptop. It says it's connected but then any attempt at using a browser (on laptop) says not connected to the Internet. tried both wifi and Bluetooth on our iPhone 4, and Bluetooth (only) on separate iPhone 3GS, with same results (typing this fine on iPad connected to same iPhone 3GS)

Any solutions to this problem?

I too am having this issue.  To be clear, the iPhone is on 3G and another iPhone (my wife's) is able to connect to its hotspot and access the internet even though her own phone has no phone connection - only access to my phone's hotspot.

When I try to connect a laptop or iMac to the same hotspot, it shows as connected but there is no internet connection; no web or email.

I would assume that if the contract was barring tethering then no device should be able to connect?  I have always used the phone's hotspot when traveling so this is a new issue and one that really troubles me.

I am not sure if this is an Apple issue or phone network/carrier one?

Does anyone have any thoughts?

Andrew

I spoke with Verizon... Went through high level tech support who then patched me in to Apple directly.  Recommended I wipe my device clean and re-load the OS.  Haven't had time to do that yet.  Ended the call with "if we can't fix it, we'll replace it"..... Sure hope it doesn't come to that!

i run IT for a company. we have several of these Toshiba laptops and we are having the exact same problem on multilpe laptops with mulitple phones.  This is very frustrating as the laptop can connect to any other hotspot without issue. The hotspot can connect to other devices - have only tried other apple devices though so not sure it its an apple incompatiblity or not.

We have been to the apple store. they even replaced the phone. They still couldnt get it to work. in our  case if you run the diagnostics, it says something about the gateway being wrong. makes the correction. the system connects for about 2 seconds and then goes back to not connected.

Apple. please help!

I am having the same problem except using Dell computers. When a staff person has an iPhone and turns on her hotspot it shows up and works fine on our iPads, but on the PC's it connects for a few seconds then defaults back to our access points in our buildings (we are not using the hotspots in the buildings I was just testing the phone). I had her reset the network settings on the iPhone and that did not solve the problem. The weird thing is that we have 7 or 8 other iPhones and none of them are having this issue. I have read the VPN settings could be causing this issue but have not had a chance to get ahold of the phone in question. I would love to find the answer and  solve this problem.

Same problem: iPhone 5S latest updates, new Lenovo Yoga 2 Pro, Win 8.1. Can connect to hot spot, but trying to use it makes the connection status go to "limited" and pages fail to load.

One of two laptops seemed to get resolved, or so I am told. He had taken the phone and the laptop to the Apple store. in the end, they gave him a new phone. Seemed to work on and off there, but not really.

was talking to another user that had a 5s on an older IOS. asked him to see if the laptop could connect. it did. when dealing with his phone before sending him to the other person, I noted that the name of the iphone had an " ' s" at the end of the name. I told him to remove the " 's " and space. I found when trying to attach a Surface to my iphone once, I couldn't make it work. when I realized the special character existed,  I removed it and all the sudden the Surface could attach to the iphone. Relayed that to the individual I was supporting. He relayed that to the person having the issue with the Toshiba. HIs phone had the 's at then end of the name. They removed it and now his laptop is in fact working.  So, that might be a fix for some. However it didn't fix the other laptop. I am getting another one of these laptops soon in the office. I can then finally look at it first hand.

After applying all windows updates to the laptop, Wifi to Hotspot connections are working.

I had issues all  morning trying to connect my work laptop as my home internet is faulty with a 72 hour turnaround (but thats for another thread!)

so after 2 hours of looking at all the settings  and much huffing and puffing i noticed the name of my phone on the network connection on my laptop had a few dubious characters (that were not previously there when i have used in the past)

So, I changed my name in my iphone settings - re-started the iphone and hey presto, it was back to normal and i am now able to work again. happy days!

This may not be the issue for everyone but very strange that this is the first time i have used the hotspot on my work laptop since the IOS upgrade and that was the fix.

Hope this helps someone.

now this is for all those people who are seeing the iphone 'connected' on their laptops but still cannot browse.

after you have made sure that the internet is working fine on the handset, simply delete the network name from your laptop and then restart the hotspot on the iPhone. on the laptop once you have detected the device connect to it and it should prompt you to ENTER password/security key, enter the password from the iPhone and click on connect.  That should work, if not then check with your service provider

I am having the same problem. I have an iPhone 5c and my laptop is an HP. It says it's connected but there's no internet access. But if I were to connect my hotspot to another phone, that phone would have internet access. If anyone figures out how to fix this PLEASE let me know.

My iPhone 5s 7.1.1 was always connecting to my 2009 MBPro 2009 (Latest OS)with the USB, but I forgot it today. So as per the above suggestions I changed my iPhone name to exclude the s in iPhone 5s, and I removed the 's in Stew's. I also deleted that network name on my Mac and created a new one. The Mac found it, but wouldn't connect still. Then I remembered I have trouble at home with my IP address. So I went in to Network Settings, and reset the DHCP, and set my IP address again as 192.168.2.19 which is what works at home. Presto! They connected.

Hope this helps.