HT203425: Mac App Store: Unresponsive after clicking Updates icon

Learn about Mac App Store: Unresponsive after clicking Updates icon
Swedishpilgrim
Level 1 (0 points)

Q: Update problem - preinstalled software associated with another ID

Hi, I recently bought a new Mac with Numbers, Keynote and Pages etc preinstalled. I've since then been notified that updates are available but when trying to download these updates from the App store it suggests that those products where bought by another Apple ID or has been cancelled or refunded.

 

I'd appreciate your help to fix this problem.

 

Kind regards,

 

Fredrik

Appstore_fault.png

Mac Pro, OS X Mavericks (10.9.2)

Posted on May 1, 2014 11:52 AM

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Swedishpilgrim

Q: Update problem - preinstalled software associated with another ID

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  • by Dah•veed,

    Dah•veed Dah•veed May 1, 2014 12:04 PM in response to Swedishpilgrim
    Level 7 (34,815 points)
    Mac App Store
    May 1, 2014 12:04 PM in response to Swedishpilgrim

    This usually happens when you have failed to open the Mac App Store and accept these apps into your account during the initial setup of your Mac and prior to using any of the apps.

     

    Do you encounter this issue if you try to update each of these apps individually? Or does this pop up when you try to Update All?

  • by Swedishpilgrim,

    Swedishpilgrim Swedishpilgrim May 10, 2014 3:42 PM in response to Dah•veed
    Level 1 (0 points)
    May 10, 2014 3:42 PM in response to Dah•veed

    Thanks for your response.

     

    Must have missed that in when I set it up. I'm afraid it doesn't matter if I try to update individaully or all at once.