HT204406: Get help with iTunes Match
Learn about Get help with iTunes Match
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Helpful answers
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May 11, 2014 6:21 AM in response to sweetkakaby joe_73,Hi sweetkaka,
I understand that you have purchased iTunes Match and it seems to not be progressing past step 1. I understand you tried to stop and restart it but I would suggest first trying to quit iTunes completely and relaunch. If needed, and you are still experiencing the same issue, please report the issue to iTunes.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for reaching out,
-Joe