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rubenhombre

Q: how do i get the encrypted password on my phone.  I never set one up?

how do i get the encrypted password on my phone.  I never set one up?

iPhone 4S, iOS 7.1

Posted on May 10, 2014 7:35 AM

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Q: how do i get the encrypted password on my phone.  I never set one up?

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  • by sterling r,

    sterling r sterling r May 12, 2014 10:01 AM in response to rubenhombre
    Community Specialists
    May 12, 2014 10:01 AM in response to rubenhombre

    Hello there RubenHombre,

     

    It sounds like you have either a passcode lock that is preventing access to your phone, or you have an encrypted phone backup in iTunes you are trying to restore from. If the former, you can use the following article to help reset that Passcode lock:

     

    iOS: Forgotten passcode or device disabled after entering wrong passcode

    http://support.apple.com/kb/ht1212

     

    The instructions are different depending on whether or not you have synced your device to your iTunes library so be sure to select the proper steps in the article.

     

    If you are referring to an encrypted backup, you may be able to recover the password for the backup using your Keychain:

     

    iOS: Troubleshooting encrypted backups

    http://support.apple.com/kb/TS5162

    Mac only: Password saved in Keychain

    If you are using OS X, the password might be saved in Keychain Access. Follow these steps to see if this is the case:

    1. Open iTunes Preferences and select the Devices tab. Note the time of the device’s backup.
    2. Right-click the desired backup and choose "Show in Finder".
    3. Finder should now be open, showing the backup selected. Click the Edit menu and choose Copy.
    4. Open Keychain Access from /Applications/Utilities/.
    5. Paste the backup folder's name into the search box in the top-right corner of Keychain Access.
      TS5162-keychain-itunes_backup_password---en.png
    6. If there is a password for the backup, you should see it in Keychain Access.
    7. Double-click the backup in Keychain Access.
    8. Click the button “Show password”.
    9. You may be asked to enter your login keychain password. After doing so, click Allow. You should see your backup password.
    10. Use this password to restore from your backup.

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling