VenusGuerrero

Q: update 10.9.2 problems

, i clicked on the update apple sends me (10.9.2) and there is a list of the apps that doesn't open : App Store, preview, Maps, Messages, FaceTime , Quicktime, Ibooks .

 

 

really i can't work , i don't understand . please send me a solution as soon as possible .

MacBook Pro, OS X Mavericks (10.9.2), everything worked fine until update

Posted on May 11, 2014 5:56 PM

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Q: update 10.9.2 problems

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  • by arthur,

    arthur arthur May 11, 2014 6:09 PM in response to VenusGuerrero
    Level 5 (5,193 points)
    iBooks
    May 11, 2014 6:09 PM in response to VenusGuerrero

    Try a safe boot (restart, hold down shift until you see the Apple logo). This does some diagnostic testing and then starts up without third-party added on software. If this eliminates the symptom, then you know the problem is with the third-party software. A safe boot doesn't fix anything, but it tells you where the problem is. Mac OS X: What is Safe Boot, Safe Mode?

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis May 11, 2014 11:03 PM in response to VenusGuerrero
    Level 10 (207,995 points)
    Applications
    May 11, 2014 11:03 PM in response to VenusGuerrero

    You most likely ran a defective third-party "utility" such as "CleanMyMac" or "MacCleanse" that purports to "clean up" "junk" files. What it really does is to corrupt the operating system and many applications.   

    The first thing you need to do is remove that software according to the developer's instructions. Never install it, or anything like it, again. Then see below.

    If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

    If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

    *The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.

  • by VenusGuerrero,

    VenusGuerrero VenusGuerrero May 12, 2014 8:21 PM in response to Linc Davis
    Level 1 (0 points)
    May 12, 2014 8:21 PM in response to Linc Davis

    thanks a lot!!  i did "CleanMyMac" , and now everything its ok again . thanks !!!!!