MS Haarlem

Q: Mac running slow

Hi,

 

Recently my mac has started to run slow and seems a bit "laggy". What are the best options to clean/speed it up?

iMac, OS X Mavericks (10.9)

Posted on May 13, 2014 8:48 AM

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Q: Mac running slow

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  • Helpful answers

  • by rkaufmann87,Helpful

    rkaufmann87 rkaufmann87 May 13, 2014 9:14 AM in response to MS Haarlem
    Level 9 (58,914 points)
    Photos for Mac
    May 13, 2014 9:14 AM in response to MS Haarlem

    First we don't know anything about your iMac. It would be very helpful to us if we had more information, please download and run EtreCheck and then post the report it produces. Once we have that information we might be able to get a better idea what is going on with your iMac. You can get EtreCheck by clicking http://www.etresoft.com/etrecheck

     

    DO NOT download or install any maintenance software or any performance enhancing apps, they will not help and may cause damage to OS X.

  • by MS Haarlem,

    MS Haarlem MS Haarlem May 13, 2014 9:42 AM in response to rkaufmann87
    Level 1 (0 points)
    May 13, 2014 9:42 AM in response to rkaufmann87

    Thanks for the swift response. Here is the report.

     

    Hardware Information:

              iMac (27-inch, Mid 2010)

              iMac - model: iMac11,3

              1 3.2 GHz Intel Core i3 CPU: 2 cores

              4 GB RAM

     

    Video Information:

              ATI Radeon HD 5670 - VRAM: 512 MB

     

    System Software:

              OS X 10.9.1 (13B42) - Uptime: 4 days 2:58:38

     

    Disk Information:

              ST31000528AS disk0 : (1 TB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) / [Startup]: 999.35 GB (811.86 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              OPTIARC DVD RW AD-5680H 

     

    USB Information:

              Generic Mass Storage 8.18 GB

                        Untitled (disk2s1) /Volumes/Untitled: 8.18 GB (6.1 GB free)

     

              Canon CanoScan

     

              Apple Internal Memory Card Reader 15.55 GB

                        NO NAME (disk1s1) /Volumes/NO NAME: 15.54 GB (10.11 GB free)

     

              Apple Inc. BRCM2046 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

              Hewlett-Packard hp LaserJet 1010

     

              Apple Inc. Built-in iSight

     

              Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information:

     

    Gatekeeper:

              Mac App Store and identified developers

     

    Kernel Extensions:

              [kext loaded] com.Cycling74.driver.WondershareAudioDevice (1.5.2) Support

              [not loaded] com.leapfrog.codeless.kext (2) Support

              [not loaded] com.leapfrog.driver.LfConnectDriver (1.9.8 - SDK 10.8) Support

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist Support

              [loaded] com.adobe.SwitchBoard.plist Support

              [loaded] com.google.keystone.daemon.plist Support

              [loaded] com.leapfrog.connect.authdaemon.plist Support

              [invalid] com.mcafee.ssm.ScanFactory.plist

              [invalid] com.mcafee.ssm.ScanManager.plist

              [running] com.mcafee.virusscan.fmpd.plist Support

              [loaded] com.microsoft.office.licensing.helper.plist Support

              [not loaded] com.teamviewer.teamviewer_service.plist Support

              [loaded] com.tunnelbear.mac.tbeard.plist Support

              [running] org.glimmerblocker.proxy.plist Support

              [loaded] org.macosforge.xquartz.privileged_startx.plist Support

     

    Launch Agents:

              [not loaded] com.adobe.AAM.Updater-1.0.plist Support

              [loaded] com.divx.dms.agent.plist Support

              [running] com.divx.update.agent.plist Support

              [loaded] com.google.keystone.agent.plist Support

              [running] com.mcafee.menulet.plist Support

              [running] com.mcafee.reporter.plist Support

              [not loaded] com.teamviewer.teamviewer.plist Support

              [not loaded] com.teamviewer.teamviewer_desktop.plist Support

              [running] com.wondershare.AllMyMusic.Agent.plist Support

              [loaded] org.glimmerblocker.updater.plist Support

              [loaded] org.macosforge.xquartz.startx.plist Support

     

    User Launch Agents:

              [loaded] com.adobe.AAM.Updater-1.0.plist Support

              [loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support

              [running] com.leapfrog.connect.monitor.plist Support

              [not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support

              [loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support

              [running] com.spotify.webhelper.plist Support

              [loaded] com.valvesoftware.steamclean.plist Support

     

    User Login Items:

              iTunesHelper

              Dropbox

              Google Drive

              Google Chrome

     

    Internet Plug-ins:

              o1dbrowserplugin: Version: 5.3.1.18536 Support

              OVSHelper: Version: 1.1 Support

              Default Browser: Version: 537 - SDK 10.9

              Flip4Mac WMV Plugin: Version: 3.0.0.126   - SDK 10.8 Support

              AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support

              FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support

              DivX Web Player: Version: 3.0 - SDK 10.5 Support

              Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

              Flash Player: Version: 13.0.0.206 - SDK 10.6 Outdated! Update

              QuickTime Plugin: Version: 7.7.3

              googletalkbrowserplugin: Version: 5.3.1.18536 Support

              iPhotoPhotocast: Version: 7.0

              SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support

              SiteAdvisor: Version: 2.0 - SDK 10.5 Support

              WidevineMediaOptimizer: Version: 6.0.0.12607 - SDK 10.7 Support

              JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

     

    Safari Extensions:

              SiteAdvisor: Version: 2.0

              AdBlock: Version: 2.6.30

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

              AirPlay: Version: 1.9 - SDK 10.9

              AppleAVBAudio: Version: 2.0.0 - SDK 10.9

              iSightAudio: Version: 7.7.3 - SDK 10.9

     

    iTunes Plug-ins:

              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

     

    User Internet Plug-ins:

              CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support

              WebEx64: Version: 1.0 - SDK 10.6 Support

     

    3rd Party Preference Panes:

              Flash Player  Support

              Flip4Mac WMV  Support

              GlimmerBlocker  Support

              MacFUSE  Support

              Perian  Support

     

    Time Machine:

              Time Machine not configured!

     

    Top Processes by CPU:

                   2%          WindowServer

                   1%          iTunes

                   1%          Dropbox

                   1%          coreaudiod

                   1%          AllMyMusicAgent

     

    Top Processes by Memory:

              168 MB          Safari

              111 MB          WindowServer

              86 MB          PluginProcess

              82 MB          Skype

              78 MB          Mail

     

    Virtual Memory Information:

              33 MB          Free RAM

              1.24 GB          Active RAM

              1.22 GB          Inactive RAM

              583 MB          Wired RAM

              3.92 GB          Page-ins

              124 MB          Page-outs

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 May 13, 2014 9:51 AM in response to MS Haarlem
    Level 9 (58,914 points)
    Photos for Mac
    May 13, 2014 9:51 AM in response to MS Haarlem

    Well the issue is pretty clear, you have loaded down your iMac with a lot of crapware that is not only 100% unneccessary but will hurt performance. You need to follow the developers instructions for uninstalling

     

     

    .macpaw.CleanMyMac

    Mcaffee apps

     

     

    Once you have uninstalled these restart in Safe Mode (hold down the Shift key when you hear a startup tone until a progress bar appears) and then restart normally and test. Re-Run EtreCheck report and re-post.

  • by MS Haarlem,

    MS Haarlem MS Haarlem May 13, 2014 10:11 AM in response to rkaufmann87
    Level 1 (0 points)
    May 13, 2014 10:11 AM in response to rkaufmann87

    I uninstalled McAfee, but could not find the cleanmymac app anywhere. Here is the report.

     

    Hardware Information:

              iMac - model: iMac11,3

              1 3.2 GHz Intel Core i3 CPU: 2 cores

              4 GB RAM

     

    Video Information:

              ATI Radeon HD 5670 - VRAM: 512 MB

     

    System Software:

              OS X 10.9.1 (13B42) - Uptime: 0 days 0:4:57

     

    Disk Information:

              ST31000528AS disk0 : (1 TB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) / [Startup]: 999.35 GB (816.19 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              OPTIARC DVD RW AD-5680H 

     

    USB Information:

              Hewlett-Packard hp LaserJet 1010

     

              Apple Computer, Inc. IR Receiver

     

              Apple Inc. Built-in iSight

     

              Generic Mass Storage 8.18 GB

                        disk1s1 (disk1s1) <not mounted>: 8.18 GB

     

              Canon CanoScan

     

              Apple Internal Memory Card Reader 15.55 GB

                        NO NAME (disk2s1) <not mounted>: 15.54 GB

     

              Apple Inc. BRCM2046 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information:

     

    Gatekeeper:

              Mac App Store and identified developers

     

    Kernel Extensions:

              [not loaded] com.Cycling74.driver.WondershareAudioDevice (1.5.2) Support

              [not loaded] com.leapfrog.codeless.kext (2) Support

              [not loaded] com.leapfrog.driver.LfConnectDriver (1.9.8 - SDK 10.8) Support

     

    Problem System Launch Daemons:

              [failed] com.apple.ucupdate.plist

     

    Launch Daemons:

              [not loaded] com.adobe.fpsaud.plist Support

              [not loaded] com.adobe.SwitchBoard.plist Support

              [not loaded] com.google.keystone.daemon.plist Support

              [not loaded] com.leapfrog.connect.authdaemon.plist Support

              [not loaded] com.microsoft.office.licensing.helper.plist Support

              [not loaded] com.teamviewer.teamviewer_service.plist Support

              [not loaded] com.tunnelbear.mac.tbeard.plist Support

              [not loaded] org.glimmerblocker.proxy.plist Support

              [not loaded] org.macosforge.xquartz.privileged_startx.plist Support

     

    Launch Agents:

              [not loaded] com.adobe.AAM.Updater-1.0.plist Support

              [not loaded] com.divx.dms.agent.plist Support

              [not loaded] com.divx.update.agent.plist Support

              [not loaded] com.google.keystone.agent.plist Support

              [not loaded] com.teamviewer.teamviewer.plist Support

              [not loaded] com.teamviewer.teamviewer_desktop.plist Support

              [not loaded] com.wondershare.AllMyMusic.Agent.plist Support

              [not loaded] org.glimmerblocker.updater.plist Support

              [not loaded] org.macosforge.xquartz.startx.plist Support

     

    User Launch Agents:

              [not loaded] com.adobe.AAM.Updater-1.0.plist Support

              [not loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support

              [not loaded] com.leapfrog.connect.monitor.plist Support

              [not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support

              [not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support

              [not loaded] com.spotify.webhelper.plist Support

              [not loaded] com.valvesoftware.steamclean.plist Support

     

    User Login Items:

              iTunesHelper

              Dropbox

              Google Drive

              Google Chrome

     

    Internet Plug-ins:

              o1dbrowserplugin: Version: 5.3.1.18536 Support

              OVSHelper: Version: 1.1 Support

              Default Browser: Version: 537 - SDK 10.9

              Flip4Mac WMV Plugin: Version: 3.0.0.126   - SDK 10.8 Support

              AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support

              FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support

              DivX Web Player: Version: 3.0 - SDK 10.5 Support

              Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

              Flash Player: Version: 13.0.0.206 - SDK 10.6 Cannot contact Adobe

              QuickTime Plugin: Version: 7.7.3

              googletalkbrowserplugin: Version: 5.3.1.18536 Support

              iPhotoPhotocast: Version: 7.0

              SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support

              WidevineMediaOptimizer: Version: 6.0.0.12607 - SDK 10.7 Support

              JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

     

    Safari Extensions:

              AdBlock: Version: 2.6.30

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

              AirPlay: Version: 1.9 - SDK 10.9

              AppleAVBAudio: Version: 2.0.0 - SDK 10.9

              iSightAudio: Version: 7.7.3 - SDK 10.9

     

    iTunes Plug-ins:

              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

     

    User Internet Plug-ins:

              CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support

              WebEx64: Version: 1.0 - SDK 10.6 Support

     

    3rd Party Preference Panes:

              Flash Player  Support

              Flip4Mac WMV  Support

              GlimmerBlocker  Support

              MacFUSE  Support

              Perian  Support

     

    Time Machine:

              Time Machine not configured!

     

    Top Processes by CPU:

                  13%          lsregister

                   5%          coreservicesd

                   1%          WindowServer

                   0%          fontd

                   0%          loginwindow

     

    Top Processes by Memory:

              90 MB          com.apple.quicklook.satellite

              82 MB          com.apple.IconServicesAgent

              70 MB          Dock

              66 MB          WindowServer

              61 MB          Finder

     

    Virtual Memory Information:

              1.84 GB          Free RAM

              1.38 GB          Active RAM

              287 MB          Inactive RAM

              511 MB          Wired RAM

              182 MB          Page-ins

              0 B          Page-outs

  • by MichelPM,

    MichelPM MichelPM May 13, 2014 11:00 AM in response to MS Haarlem
    Level 6 (14,087 points)
    iPad
    May 13, 2014 11:00 AM in response to MS Haarlem

    You have quite a bit a garbage and junk on your Mac and you didn't follow any of rKaufmann's instructions.

     

    You need to uninstall all McAffee software by following the instructions for uninstall from the McAffee website.

     

    You have CleanMyMac 2 installed on your system and this is total "garbageware"

    Get rid of it!

     

    http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-2

     

    Problem System Launch Daemons:

              [failed] com.apple.ucupdate.plist

    You need to find this in your System>Library>Preferences folder and delete this.


    Launch Daemon:

              [not loaded] com.tunnelbear.mac.tbeard.plist Support

              [not loaded] org.glimmerblocker.proxy.plist Support

     

    Launch Agents:

              [not loaded] org.glimmerblocker.updater.plist Supportt

     

    Completely uninstall TunnelBear and update Glimmerblocker.

     

    Completely uninstall ALL Google software per the instructions on Google's website. Currently, Google Chrome and Drive are not playing well and are NOT 100% compatible/compliant with OS X Mavericks. Until Google releases a proper fix or update for OS X Mavericks, completely uninstall these Google apps.

    If you do not like Apple's Safari Web browser, as an alternative, try using Mozilla FireFox. Mozilla constantly updates FireFox and just released a new update recently and is much more stable on OS X Mavericks.

     

     

    MacFUSE is out of date and obsolete since 2008-2010.

    Uninstall/delete this from your system.

    Its replacement is FUSE for OS X and that has just been, recently, updated for OS X Mavericks.

     

    You need to update all of your third party software if there are OS X Mavericks updates that can be applied.

    You may need to,ACTUALLY, go the third party developers' websites if there are no updates through the Mac App Store.

     

    Make sure to Update all of your Web browser Internet plugins and extensions, also.

     

    After you have completed these tasks, restart you Mac and see if performance has improved.

     

    Good Luck!

  • by MichelPM,

    MichelPM MichelPM May 13, 2014 11:03 AM in response to MichelPM
    Level 6 (14,087 points)
    iPad
    May 13, 2014 11:03 AM in response to MichelPM

    If you want to keep using TunnelBear, the TunnelBear website has a Mavericks update, install it!

    Again, make sure to update all of your installed software on your Mac.

  • by MS Haarlem,

    MS Haarlem MS Haarlem May 13, 2014 11:07 AM in response to MichelPM
    Level 1 (0 points)
    May 13, 2014 11:07 AM in response to MichelPM

    Thanks for the advice. I can't find Cleanmymac2 anywhere on my Mac though....... Its not in the apps, and I can't seem to find it anywhere else to be able to uninstall it.

     

    I will follow the instructions for the rest.

     

    Thanks.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 May 13, 2014 12:21 PM in response to MS Haarlem
    Level 9 (58,914 points)
    Photos for Mac
    May 13, 2014 12:21 PM in response to MS Haarlem

    MS Haarlem wrote:

     

    Thanks for the advice. I can't find Cleanmymac2 anywhere on my Mac though....... Its not in the apps, and I can't seem to find it anywhere else to be able to uninstall it.

     

    I will follow the instructions for the rest.

     

    Thanks.

    CleanMyMack is still there, the product is made by MacPaw. Their website is located at:

     

    http://macpaw.com/landings/land127?campaign=search%5Ftext%5Fmacpaw%5Fbrand%5Fen& utm_source=&utm_medium=&utm_term=&utm_content=&utm_campaign=&gclid=CI7x7o3Pqb4CF QqPfgodtBgA7A&siteID=&CJPID=&mpaid=

     

    Contact them to get instructions for uninstalling their app. If they do not have any then use a tool such a AppCleaner which will look for the app and get rid of it. Then you can empty the Trash, restart in Safe Mode and test.