Q: My find iphone app says the device is offline even when it is turned on in my hand AND on wifi-

Hi LC119,

Take a look at the article linked below, it has some great tips that will resolve most issues where the iPhone is showing up Offline in Find My iPhone.

iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac

http://support.apple.com/kb/ts4006

"No location available," "Offline," or "Location Services Off" alerts

This can occur if:

• The date on your device is incorrect. Choose Settings > General > Date & Time to check and set the date.
• Your iOS device is currently off or not connected to a data network (Edge, 3 or 4G, or Wi-Fi). Wait a few minutes and try again.
• Your iPad (Wi-Fi only), iPod Touch, or Mac is currently off or not connected to a Wi-Fi network.
• Location Services is not enabled on your iPhone, iPad, or iPod Touch (Settings > Privacy) or on your Mac (Date & Time) preferences. Learn more about Location Services on your Mac:
  
  • OS X Mountain Lion or later
  • OS X Lion
• You are located in a country where Apple does not offer this feature. This feature may not be available in all countries due to technical limitations or local law.

 

-Jason

No problem.

I'm happy to hear you got it sorted out.