ursula30

Q: safari doesn't open anymore

Im on Maverick and I can't open safari any more, what shall I do?

Posted on May 15, 2014 5:57 AM

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Q: safari doesn't open anymore

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 15, 2014 6:08 AM in response to ursula30
    Level 10 (123,652 points)
    Apple Music
    May 15, 2014 6:08 AM in response to ursula30

    Does it crash and show you an error report?

  • by ursula30,

    ursula30 ursula30 May 15, 2014 7:56 AM in response to Carolyn Samit
    Level 1 (0 points)
    May 15, 2014 7:56 AM in response to Carolyn Samit

    yes, see screenshot, always when I would open it, i have this message.

    thank you for your help.

    Capture d’écran 2014-05-15 à 16.52.13 - copie.jpg

  • by rolffrombc,

    rolffrombc rolffrombc May 15, 2014 8:10 AM in response to ursula30
    Level 1 (44 points)
    Desktops
    May 15, 2014 8:10 AM in response to ursula30

    Did you try to restart your Mac ??

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis May 15, 2014 9:43 AM in response to ursula30
    Level 10 (208,037 points)
    Applications
    May 15, 2014 9:43 AM in response to ursula30

    You installed the "Genieo/InstallMac" rootkit. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the tedious procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the rootkit (as long as you never reinstall it.)

    Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.

    Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know how to do that, or if you don't have any backups, stop here and ask for guidance.

    Step 1

    In the Applications folder, there should be an item named "Genieo". Select it and open the Finder Info window. If it shows that the Version is less than 2.0, download and install the current version from the genieo.com website. This may seem paradoxical, since the goal is to remove it, but you'll be saving yourself some trouble as well as the risk of putting the system in an unusable state.

    There should be another application in the same folder named "Uninstall Genieo". After updating Genieo, if necessary, launch "Uninstall Genieo" and follow the prompts to remove the "newspaper-style home page." Restart the computer.

    This step does not completely inactivate Genieo.

    Step 2

    Don't take this step unless you completed Step 1, including the restart, without any error messages. If you couldn't complete Step 1, stop here and ask for instructions.

    Triple-click anywhere in the line below on this page to select it:

    /Library/Frameworks/GenieoExtra.framework

    Right-click or control-click the line and select

    Services Reveal in Finder (or just Reveal)

    from the contextual menu.

    If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

    Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

    A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.

    Move each of these items to the Trash in the same way:

    /Library/LaunchAgents/com.genieo.completer.update.plist
    /Library/LaunchAgents/com.genieo.engine.plist
    /Library/LaunchAgents/com.genieoinnovation.macextension.plist
    /Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
    /Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
    /usr/lib/libgenkit.dylib
    /usr/lib/libgenkitsa.dylib
    /usr/lib/libimckit.dylib
    /usr/lib/libimckitsa.dylib
    ~/Library/Application Support/com.genieoinnovation.Installer
    ~/Library/LaunchAgents/com.genieo.completer.download.plist
    ~/Library/LaunchAgents/com.genieo.completer.update.plist

    If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. There's no need to restart after each one. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.

    Restart and empty the Trash. Don't try to empty the Trash until you have restarted.

    Step 3

    From the Safari menu bar, select

    Safari Preferences... Extensions

    Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.

    Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.

    Make sure you don't repeat the mistake that led you to install this software. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.

    You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Genieo developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. It must be said that this failure of oversight is inexcusable and has seriously compromised the value of Gatekeeper and the Developer ID program. You cannot rely on Gatekeeper alone to protect you from harmful software.

    Finally, be forewarned that when Genieo is mentioned on this site, the developer sometimes shows up under the name "Genieo support." If that happens, don't believe anything he says, but feel free to tell him what you think of his scam.

  • by ursula30,

    ursula30 ursula30 May 15, 2014 10:21 AM in response to Linc Davis
    Level 1 (0 points)
    May 15, 2014 10:21 AM in response to Linc Davis

    thank you a lot, it helps me!

    I desinstalled all by CleanMyMac, I found a lot "genieo" stuff... !

     

    thank you for your help, kind regards from france,

    ursula

  • by Linc Davis,Helpful

    Linc Davis Linc Davis May 15, 2014 10:39 AM in response to ursula30
    Level 10 (208,037 points)
    Applications
    May 15, 2014 10:39 AM in response to ursula30

    "CleanMyMac" is another scam. It is not capable of removing "Genieo," and you may be unable to restart the computer.

    Remove "CleanMyMac" by following the first set of instructions on this page. If you have a different version of the product, the procedure may be different. Do not drag the CleanMyMac application to the Trash.

    Back up all data before making any changes.

  • by ursula30,

    ursula30 ursula30 May 15, 2014 11:51 AM in response to Linc Davis
    Level 1 (0 points)
    May 15, 2014 11:51 AM in response to Linc Davis

    but I removed all and safari works now. what shall i do now? why do i have to remove cleanmymac, i payed for through the app store...

  • by Linc Davis,

    Linc Davis Linc Davis May 15, 2014 12:19 PM in response to ursula30
    Level 10 (208,037 points)
    Applications
    May 15, 2014 12:19 PM in response to ursula30

    "CleanMyMac" is not in the App Store. Either you're referring to some other app, or you didn't get it from there.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 15, 2014 2:19 PM in response to ursula30
    Level 10 (123,652 points)
    Apple Music
    May 15, 2014 2:19 PM in response to ursula30

    Glad you got it fixed !!!

     

    Tip ...  your Mac does maintenance in the background for you. Avoid using  third party so called Mac cleaning utilities.

  • by ursula30,

    ursula30 ursula30 May 16, 2014 12:17 AM in response to Carolyn Samit
    Level 1 (0 points)
    May 16, 2014 12:17 AM in response to Carolyn Samit

    Hi,

    You say "CleanMyMac" is another scam, so, which app for "clean" my mac do you suggest?

    thank you a lot !

  • by ~Bee,

    ~Bee ~Bee May 16, 2014 6:10 AM in response to ursula30
    Level 7 (31,802 points)
    Mac OS X
    May 16, 2014 6:10 AM in response to ursula30

    You don't need anything to "clean" your Mac.

    It isn't dirty. 

  • by Linc Davis,Helpful

    Linc Davis Linc Davis May 16, 2014 6:39 AM in response to ursula30
    Level 10 (208,037 points)
    Applications
    May 16, 2014 6:39 AM in response to ursula30

    How to maintain a Mac

     

    1. Make two or more backups of all your files, keeping at least one off site at all times in case of disaster. One backup is not enough to be safe. Don’t back up your backups; all should be made directly from the original data. Don’t rely completely on any single backup method, such as Time Machine. If you get an indication that a backup has failed, don't ignore it.

       

    2. Keep your software up to date. In the App Store or Software Update preference pane (depending on the OS version), you can configure automatic notifications of updates to OS X and other Mac App Store products. Some third-party applications from other sources have a similar feature, if you don’t mind letting them phone home. Otherwise you have to check yourself on a regular basis.

     

    Keeping up to date is especially important for complex software that modifies the operating system, such as device drivers. Before installing any Apple update, you must check that all such modifications that you use are compatible. Incompatibility with third-party software is by far the most common cause of trouble with system updates.

       

    3. Don't install crapware, such as “themes,” "haxies," “add-ons,” “toolbars,” “enhancers," “optimizers,” “accelerators,” "boosters," “extenders,” “cleaners,” "doctors," "tune-ups," “defragmenters,” “firewalls,” "barriers," “guardians,” “defenders,” “protectors,” most “plugins,” commercial "virus scanners,” "disk tools," or "utilities." With very few exceptions, such stuff is useless or worse than useless. Above all, avoid any software that purports to change the look and feel of the user interface.

      

    It's not much of an exaggeration to say that the whole "utility" software industry for the Mac is a fraud on consumers. The most extreme examples are the "CleanMyMac" and “MacKeeper” scams, but there are many others.

       

    As a rule, the only software you should install is that which directly enables you to do the things you use a computer for, and doesn't change the way other software works.

      

    Safari extensions, and perhaps the equivalent for other web browsers, are a partial exception to the above rule. Most are safe, and they're easy to get rid of if they don't work. Some may cause the browser to crash or otherwise malfunction.  Some are malicious. Use with caution, and install only well-known extensions from relatively trustworthy sources, such as the Safari Extensions Gallery.

      

    Never install any third-party software unless you know how to uninstall it. Otherwise you may create problems that are very hard to solve. Do not rely on "utilities" such as "AppCleaner" and the like that purport to remove software.

     

    4. Don't install bad, conflicting, or unnecessary fonts. Whenever you install new fonts, use the validation feature of the built-in Font Book application to make sure the fonts aren't defective and don't conflict with each other or with others that you already have. See the built-in help and this support article for instructions. Deactivate or remove fonts that you don't really need to speed up application launching.

     

    5. Avoid malware. Malware is malicious software that circulates on the Internet. This kind of attack on OS X was once so rare that it was hardly a concern, but malware is now increasingly common, and increasingly dangerous.

     

    There is some built-in protection against downloading malware, but you can’t rely on it—the attackers are always at least one day ahead of the defense. You can’t rely on third-party protection either. What you can rely on is common-sense awareness—not paranoia, which only makes you more vulnerable.

     

    Never install software from an untrustworthy or unknown source. If in doubt, do some research. Any website that prompts you to install a “codec” or “plugin” that comes from the same site, or an unknown site, is untrustworthy. Software with a corporate brand, such as Adobe Flash Player, must come directly from the developer's website. No intermediary is acceptable, and don’t trust links unless you know how to parse them. Any file that is automatically downloaded from the web, without your having requested it, should go straight into the Trash. A web page that tells you that your computer has a “virus,” or that anything else is wrong with it, is a scam.

     

    In OS X 10.7.5 or later, downloaded applications and Installer packages that have not been digitally signed by a developer registered with Apple are blocked from loading by default. The block can be overridden, but think carefully before you do so.

     

    Because of recurring security issues in Java, it’s best to disable it in your web browsers, if it’s installed. Few websites have Java content nowadays, so you won’t be missing much. This action is mandatory if you’re running any version of OS X older than 10.6.8 with the latest Java update. Note: Java has nothing to do with JavaScript, despite the similar names. Don't install Java unless you're sure you need it. Most people don't.

     

    6. Don't fill up your disk/SSD. A common mistake is adding more and more large files to your home folder until you start to get warnings that you're out of space, which may be followed in short order by a startup failure. This is more prone to happen on the newer Macs that come with an internal SSD instead of the traditional hard drive. The drive can be very nearly full before you become aware of the problem.

       

    While it's not true that you should or must keep any particular percentage of space free, you should monitor your storage use and make sure you're not in immediate danger of using it up. According to Apple documentation, you need at least 9 GB of free space on the startup volume for normal operation.

      

    If storage space is running low, use a tool such as OmniDiskSweeper to explore the volume and find out what's taking up the most space. Move seldom-used large files to secondary storage.

      

    7. Relax, don’t do it. Besides the above, no routine maintenance is necessary or beneficial for the vast majority of users; specifically not “cleaning caches,” “zapping the PRAM,” "resetting the SMC," “rebuilding the directory,” "defragmenting the drive," “running periodic scripts,” “dumping logs,” "deleting temp files," “scanning for viruses,” "purging memory," "checking for bad blocks," "testing the hardware," or “repairing permissions.” Such measures are either completely pointless or are useful only for solving problems, not for prevention.

      

    To use a Mac effectively, you have to free yourself from the Windows mindset that every computer needs regular downtime maintenance such as "defragging" and "registry cleaning." Those concepts do not apply to the Mac platform. A well-made computing device is not something you should have to think about much. It should be an almost transparent medium through which you communicate, work, and play. If you want a machine that needs attention, use a PC.

      

    The very height of futility is running an expensive third-party application called “Disk Warrior” when nothing is wrong, or even when something is wrong and you have backups, which you must have. Disk Warrior is a data-salvage tool, not a maintenance tool, and you will never need it if your backups are adequate. Don’t waste money on it or anything like it.

  • by ursula30,

    ursula30 ursula30 May 16, 2014 7:06 AM in response to Linc Davis
    Level 1 (0 points)
    May 16, 2014 7:06 AM in response to Linc Davis

    thank's !!

     

    exactly what happend, point 6 :

    6. Don't fill up your disk/SSD.  I have a mac from 2010 and added a SSD disk. I had also big problems, so I added all big files to a extern disk.

    I will take care no, and you suggest me to uninstall cleanmymac?

  • by ursula30,

    ursula30 ursula30 May 16, 2014 7:42 AM in response to Linc Davis
    Level 1 (0 points)
    May 16, 2014 7:42 AM in response to Linc Davis

    What do you think about Onyx, is this also a scam?

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