emilyfromtyler
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Q: 2nd generation Shuffle causes iTunes on Windows XP computer to close after sycing it on Windows 8 machine

I have two computers, a work one with Windows 8 and a home one with Windows XP. The other day I synced my 2nd generation Shuffle to the Windows 8 machine, and now when I connect the Shuffle to the XP machine, iTunes shuts down. Will it only work on the Win 8 machine now?  I've sucessfully connected a different 2nd generation shuffle to the XP machine, so I don't think it's a problem with the USB port; and I can still connect and sync the first Shuffle to the Windows 8 machine, so I know the Shuffle itself  is OK...also, both machines have iTunes 11...

iPod shuffle

Posted on May 14, 2014 3:23 PM

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emilyfromtyler

Q: 2nd generation Shuffle causes iTunes on Windows XP computer to close after sycing it on Windows 8 machine

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  • Helpful answers

  • by brenden dv,

    brenden dv brenden dv May 16, 2014 7:45 AM in response to emilyfromtyler
    Community Specialists
    May 16, 2014 7:45 AM in response to emilyfromtyler

    Hi emilyfromtyler,

     

    If you are having issues with iTunes unexpectedly quitting on your XP machine when you connect a specific iPod shuffle, you may find the troubleshooting steps outlined in the following article helpful:

     

    iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

    http://support.apple.com/kb/TS1421

     

    Regards,

    - Brenden

  • by emilyfromtyler,

    emilyfromtyler emilyfromtyler May 16, 2014 1:40 PM in response to brenden dv
    Level 1 (0 points)
    May 16, 2014 1:40 PM in response to brenden dv

    Thanks for the reply, brenden dv; the suggestions you gave looked promising, but none of the suggested solutions worked.  Since my original post, I've found out a few more things:  a generation 4 Shuffle did the exact thing...connected it to XP machine, no problems syncing, connected to Windows 8 machine, no problems syncing, connect to XP machine again, causes iTues to shut down. 

    Still have an additional second generation Shuffle that I haven't ever connected to the Windows 8 macine that will still sync properly with the XP machine. 

    Also, after the iTunes shutdown on XP machine when connecting the Windows 8-tainted Shuffles, there is a windows message that says "USB device not recognized."

    The two suffles that cause this problems will connect and properly sync on the other (Mac) computers in the house, it only has trouble with the XP computer.

    The best way to describe the issue is that syncing the Shuffles to the Windows 8 machine "does something" to the Suffles that makes them unrecognizable to only the Windows XP machine.

  • by brenden dv,

    brenden dv brenden dv May 21, 2014 9:36 AM in response to emilyfromtyler
    Community Specialists
    May 21, 2014 9:36 AM in response to emilyfromtyler

    Hi emilyfromtyler,

     

    Thank you for using the Apple Support Community. Due to the nature of your issue, you may find more information by using another one of Apple's support resources:

     

    Apple: Contact Apple Support

    https://getsupport.apple.com/GetproductgroupList.action.

     

    Regards,

    - Brenden