Q: Design fault? 27" 2013 iMac stand just gave up!

Apple approves the repair. My iMac is now at the retail reseller repair waiting for the part. Anyway I plan to put behind the monitor a tennis ball to avoid this again. :-)

Just dropped my iMac off ...

Big surprise I found out is I didnt buy Apple Care when I purchased my iMac ... <jaw drops> seriously!? Who does that!? Specially me!? Im gonna look hrough my receipts and check this out.

its costing me $106 to order the parts and fix ... it should be free, its  a manufacturing/quality flaw.

Future Tip Apple - Create a stand to last as long or longer than the product not the other way around!

Apple you are not making me happy right now ...

- Disapointed Customer

redbrickstudios

Future tip...

Read the Terms of Use and you will see you are not addressing Apple on these forums, we are all end users just like you.

And here is another  future tip, buy AppleCare and verify you have it.

AppleCare is free for the first year of ownership of a Mac.

You pay and register for an additonal two years of extended AppleCare anytime during that first year up until the second of the last day of your free year of AppleCare.

Failure to do this, and you can never apply for the extended warranty afterwards.

haha

good to know thanks!

MichelPM wrote:

 

AppleCare is free for the first year of ownership of a Mac.

You pay and register for an additonal two years of extended AppleCare anytime during that first year up until the second of the last day of your free year of AppleCare.

Failure to do this, and you can never apply for the extended warranty afterwards.

Actually AppleCare is not free the first year of ownership. It's free for 90 days and may be purchased within the warranty period (1 year) of the Mac.

Are you sure?

I thought the 90 day thing was for phone support under AppleCare.

Per Apple website.

Every Mac, iPod, iPhone, iPad, and display comes with complimentary telephone technical support for 90 days after your purchase and a one-year limited warranty. The AppleCare Protection Plan and AppleCare+ extend your service coverage and give you one-stop service and support from Apple experts.

AppleCare inlcudes telphone support, Apple provides a complimentary 90 day coverage. If you want AppleCare after 90 days you have to purchase it, this will extend the telephone coverage to 3 years and also extend the warranty periord to 3 years. Apple explains it for Macs as:

Mac and Apple Display

• Extend your service and support coverage to three years from the date you purchased your hardware.
• Get global repair coverage for all included hardware and accessories through convenient service options.
• Enjoy direct access to Apple experts for questions on a wide range of Mac topics, including using OS X, iLife, and connecting to printers and AirPort networks.

You can read more about it on the AppleCare webpage at http://store.apple.com/us/browse/home/applecare?afid=p219%7CGOUS&cid=AOS-US-KWG- BTB

Here's the AppleCare warranty link write-up for the iMac.

http://store.apple.com/us/product/MD006/applecare-protection-plan-for-imac

Note the Graph in the left hand column and note the Important note at the very end of the write-up in the bottom right hand column.

Copied from the above link.

Important Note

The AppleCare Protection Plan can be purchased only while your Mac is still covered under the standard one-year limited warranty. SeeAppleCare Protection Plan Terms and Conditions for complete product details.

You have a full year limited warranty on an Apple Mac WITHOUT having to sign up for AppleCare in 90 days.

I think we agree on this, the 1 year warranty begins at the date of  purchase, the owner also receives 90 days of complimentary AppleCare which includes the telephone support. During that first 90 days AppleCare's warranty is overridden by the 1 year warranty so the owner really only gets the free telephone support. Anytime during the warranty period AppleCare may be purchased, When this option is executed, AppleCare's telephone support is extended to 3 years. When the original 1 year warranty ends then AppleCare extends the warranty 2 additional years.

Since I often answer warranty questions, I read through this exchange and decided to check the hardware warranty (since that is what the first year is called; Apple Care (or: APP + Applecare Protection Plan) is what the additional, two year extended coverage is called and you are not covered by Applecare during the first year unless you purchased it) and found this interesting:

I am very sure that previous iterations of this (iMac/US/warranty) included the verbage "90 days telephone support", but the current version makes absolutely no mention of telephone support; the only thing mentioned is hardware:

http://www.apple.com/legal/warranty/products/embedded-mac-warranty-us.html

If this link does not work, I started here:

http://www.apple.com/legal/warranty/

and chose Mac > iMac > US > US

Correction to what I said:

(or: APP + Applecare Protection Plan)

should read:

APP = Applecare Protection Plan

WRT 90 day telephone support, the warranty states this, which in my mind is telephone support:

HOW TO OBTAIN WARRANTY SERVICE?

Please access and review the online help resources described below before seeking warranty service. If the Apple Product is still not functioning properly after making use of these resources, please contact an Apple representative or, if applicable, an Apple owned retail store ("Apple Retail") or AASP, using the information provided below. An Apple representative or AASP will help determine whether your Apple Product requires service and, if it does, will inform you how Apple will provide it. When contacting Apple via telephone, other charges may apply depending on your location.