Q: i cant get the big red x off my screen and cant force it into disk mode

Hey cheryltsotsos,

Thanks for the question. The following resource may provides more information:

iPod Displays a Red "X" Icon

http://support.apple.com/kb/TS1463

Setup Service for iPod

If you cannot force your iPod into disk mode and restore it, then your iPod may need service. Click one of the links below to setup an iPod Service Request online or make a reservation at the Genius Bar before visiting your local Apple Retail Store.

 

Apple Retail Store

iPod Service Request Online

Thanks,

Matt M.