renyay

Level 1 (0 points)

Q: Does installing MacKeeper void my AppleCare policy?

Hi All,

I installed MacKeeper today in an effort to troubleshoot very slow download speeds on my new MacBook Air.

After it 'scanned' my MacBook Air, it crashed. Then I couldn't restart it if it wasn't plugged in. When it did restart I went to delete MacKeeper immediately. The computer crashed again twice before I could sucessfully uninstall it. After that it quit crashing, but would shut down immediatly if I unplugged the power source. Since that I've had mixed results with booting it up while not attached to the power cord or keeping it on when not plugged in. It has booted up when not attached to the power cord, but crashed a few minutes later. Basically if I don't keep the powercord plugged in it may not start, and it will absolutely crash.

***? Could MacKeeper really have created this issue? I downloaded it, I let it scan my computer, but I never 'activated' it. From what I've seen I will never use this horrid program again.

But could this also just be a defective battery? The battery problems didn't start until I charged the computer for the first time. I charged it from 9% to 100%.

My MacBook is new and under warranty, I'm going to have it looked at tomorrow, but I'm concerned that having downloaded MacKeeper will void my protection plan. Does anyone know if thats true?

Posted on May 18, 2014 8:57 PM

I have this question too

Q: Does installing MacKeeper void my AppleCare policy?

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by Niel,Helpful

Niel May 18, 2014 8:58 PM in response to renyay
Level 10 (313,488 points)

Mac OS X

May 18, 2014 8:58 PM in response to renyay

It isn't. Installing software on the computer doesn't affect its hardware or the warranty.

(106911)
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by stevejobsfan0123,Helpful

stevejobsfan0123 May 18, 2014 8:59 PM in response to renyay
Level 8 (43,853 points)

iPhone

May 18, 2014 8:59 PM in response to renyay

MacKeeper is definitely a nasty piece of software, but it will not void your warranty. Your issue is a software issue, which is something the Apple Store can always troubleshoot at no charge.
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by renyay,

renyay May 18, 2014 9:01 PM in response to stevejobsfan0123
Level 1 (0 points)

May 18, 2014 9:01 PM in response to stevejobsfan0123

MacKeeper is nasty. Could it be the reason for this sort of issue?
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by Allan Eckert,

Allan Eckert May 18, 2014 9:03 PM in response to renyay
Level 9 (53,766 points)

Desktops

May 18, 2014 9:03 PM in response to renyay

Yes. Try uninstalling it
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by stevejobsfan0123,

stevejobsfan0123 May 18, 2014 9:03 PM in response to renyay
Level 8 (43,853 points)

iPhone

May 18, 2014 9:03 PM in response to renyay

If it turns out to be a software issue, MacKeeper is definitely a potential culprit. Best to let the Genius Var check it out.
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by renyay,

renyay May 18, 2014 9:05 PM in response to Allan Eckert
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May 18, 2014 9:05 PM in response to Allan Eckert

I've uninstalled it to the best of my knowledge. Before uninstalling my computer was crashing every few minutes. After unistalling it crashes when not attached to the power source.
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by renyay,

renyay May 18, 2014 9:06 PM in response to stevejobsfan0123
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May 18, 2014 9:06 PM in response to stevejobsfan0123

So, I shouldn't hide the fact that I installed MacKeeper when I take it in?
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by stevejobsfan0123,

stevejobsfan0123 May 18, 2014 9:08 PM in response to renyay
Level 8 (43,853 points)

iPhone

May 18, 2014 9:08 PM in response to renyay

You could try resetting the SMC: http://support.apple.com/kb/HT3964

renyay wrote:

So, I shouldn't hide the fact that I installed MacKeeper when I take it in?
You should never hide anything or try to be deceptive regardless, but in this case, I would encourage you to tell them you installed it so they'll know what to look for - it will not affect your entitlement to support in any way.
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by Allan Eckert,

Allan Eckert May 18, 2014 9:10 PM in response to renyay
Level 9 (53,766 points)

Desktops

May 18, 2014 9:10 PM in response to renyay

Would not do any good

Odds are they can figure that out on their own any way
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by renyay,

renyay May 18, 2014 9:09 PM in response to stevejobsfan0123
Level 1 (0 points)

May 18, 2014 9:09 PM in response to stevejobsfan0123

I'm sorry, I don't want to sound like I'm trying to be deceptive, I just wanted to be sure it would still be covered. Sounds like it is, and that not mentioning it could work against me. I want them to comb through the system for any remnants of that vile program, and I may just ask them to reinstall the operating system.
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by renyay,

renyay May 18, 2014 9:12 PM in response to renyay
Level 1 (0 points)

May 18, 2014 9:12 PM in response to renyay

Does anyone have any links to articles about MacKeeper being malware, or potentially causing issues like what I'm experiencing?

Actually, I'm also wondering how I'd reload my own operating system on this MacBook Air? Could that potentially clean out any remnants of the program?
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by stevejobsfan0123,

stevejobsfan0123 May 18, 2014 9:20 PM in response to renyay
Level 8 (43,853 points)

iPhone

May 18, 2014 9:20 PM in response to renyay

Here is a User Tip written by one of our fellow community members: https://discussions.apple.com/docs/DOC-3022
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by renyay,

renyay May 18, 2014 9:23 PM in response to stevejobsfan0123
Level 1 (0 points)

May 18, 2014 9:23 PM in response to stevejobsfan0123

Thanks . I have one more question too...
I was being careful with the battery, I tried to let it drain pretty low before giving it a first charge. But now, due to this issue I'm plugging it and unplugging it a lot to see if it's still crashing. Does that effect the battery? Do these batteries have 'memory' like they used to, or should I not worry about it?
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by stevejobsfan0123,

stevejobsfan0123 May 18, 2014 9:26 PM in response to renyay
Level 8 (43,853 points)

iPhone

May 18, 2014 9:26 PM in response to renyay

No need to worry. The main ways a battery could have reduced performance is if you leave it plugged in all the time, it was left flat for an extensive amount of time, or if it reached 1,000 charge cycles (charging from 1% to 100% = 1 charge cycle). You're not doing any of these things so you will be fine.
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