Q: iTunes 11.2 Crashes On Startup
Allowed the suggested upgrade from iTunes 11.1.5 to 11.2. Unfortunately, iTunes crashes on startup. I have attemted fixes for previous versions of iTunes to no avail (updating Quicktime, and adding "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to the PATH).
I can successfully launch iTune in safe mode by holding the CTRL-SHIFT keys down.
Anyone else having the same problem? Anyone know what to do?
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 11.2.0.114
Application Timestamp: 53742f40
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000008
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Windows 7
Posted on May 15, 2014 6:08 PM
NormanLorrain wrote:
I'm going to run a different program until they fix this. Can't delete my folders.
Again, please read the user tip or visit HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8. The process does not touch your library folders, which you ought to backup anyway.
How will "they fix this"? Fixing any problem is in your hands.
tt2
Posted on May 16, 2014 10:34 AM