rschetitini

Q: iTunes 11.2 Crashes On Startup

Allowed the suggested upgrade from iTunes 11.1.5 to 11.2.  Unfortunately, iTunes crashes on startup.  I have attemted fixes for previous versions of iTunes to no avail (updating Quicktime, and adding "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to the PATH).

 

I can successfully launch iTune in safe mode by holding the CTRL-SHIFT keys down.

 

Anyone else having the same problem?  Anyone know what to do?

 

Problem signature:

  Problem Event Name:          BEX

  Application Name:          iTunes.exe

  Application Version:          11.2.0.114

  Application Timestamp:          53742f40

  Fault Module Name:          StackHash_0a9e

  Fault Module Version:          0.0.0.0

  Fault Module Timestamp:          00000000

  Exception Offset:          00000008

  Exception Code:          c0000005

  Exception Data:          00000008

  OS Version:          6.1.7601.2.1.0.768.3

  Locale ID:          1033

  Additional Information 1:          0a9e

  Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:          0a9e

  Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

Windows 7

Posted on May 15, 2014 6:08 PM

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Q: iTunes 11.2 Crashes On Startup

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  • by turingtest2,

    turingtest2 turingtest2 May 16, 2014 12:24 PM in response to NormanLorrain
    Level 10 (87,858 points)
    Apple TV
    May 16, 2014 12:24 PM in response to NormanLorrain

    Glad to hear that you got it fixed.

     

    I meant that Apple can't monitor each installation of iTunes and attempt to reach out and fix things when they go wrong. But yes, they really should work on making the installer more robust.

     

    tt2

  • by turingtest2,

    turingtest2 turingtest2 May 16, 2014 12:39 PM in response to tom0702
    Level 10 (87,858 points)
    Apple TV
    May 16, 2014 12:39 PM in response to tom0702

    tom0702 wrote:

     

    Surely Apple doesn't expect thousands of users to follow the suggestion of uninstalling all components!

     

    If you're looking for a more targeted solution try deleting iAdCore.dll from C:\Program Files\iTunes or C:\Program FIles (x86)\iTunes and then repairing iTunes from the Programs & Features control panel.

     

    tt2

  • by BuddyMardina,

    BuddyMardina BuddyMardina May 16, 2014 8:59 PM in response to turingtest2
    Level 1 (0 points)
    May 16, 2014 8:59 PM in response to turingtest2

    turingtest2 wrote:

     

    tom0702 wrote:

     

    Surely Apple doesn't expect thousands of users to follow the suggestion of uninstalling all components!

     

    If you're looking for a more targeted solution try deleting iAdCore.dll from C:\Program Files\iTunes or C:\Program FIles (x86)\iTunes and then repairing iTunes from the Programs & Features control panel.

     

    tt2

    That didn't work for me on my Win7 x86

     

    I too, am looking for a more targeted solution

  • by jimsage22,

    jimsage22 jimsage22 May 17, 2014 12:26 AM in response to turingtest2
    Level 1 (0 points)
    May 17, 2014 12:26 AM in response to turingtest2

    you must work for Apple and if you do we are getting tired of Apple telling us this is an isolated incident, when it is the only program on my computer that every 6 months or so I have to un-install and pray it works.  When I contact Apple thy deny they have a problem.

  • by turingtest2,

    turingtest2 turingtest2 May 17, 2014 4:21 AM in response to BuddyMardina
    Level 10 (87,858 points)
    Apple TV
    May 17, 2014 4:21 AM in response to BuddyMardina

    BuddyMardina wrote:


    That didn't work for me on my Win7 x86

     

    I too, am looking for a more targeted solution

     

    My apologies, that solution was for a different error message involving iAdCore.dll not iTunes.exe. Have you tried the original suggestion of a complete tear down of all iTunes related components and then a reinstall?

     

    tt2

  • by turingtest2,

    turingtest2 turingtest2 May 17, 2014 4:38 AM in response to jimsage22
    Level 10 (87,858 points)
    Apple TV
    May 17, 2014 4:38 AM in response to jimsage22

    I don't work for Apple. I'm a fellow user trying to help. I've already said in this thread that Apple should do better when it comes to the reliability of their installer. The 11.2 build was released two days ago. You and I have no idea how many people have already installed it without any issues at all, they're not posting here, but judging from what I've seen so far this doesn't seem to be a repeat of 11.1.4 which did fail for significant numbers of people, enough for Apple to release a support document related to it.

     

    Have you backed up your library for security? Have you tried a complete tear down and reinstall? Do you have the same error message as given in the original post?

     

    tt2

  • by tom0702,

    tom0702 tom0702 May 17, 2014 8:38 AM in response to rschetitini
    Level 1 (0 points)
    May 17, 2014 8:38 AM in response to rschetitini

    I found a quick kludge that works for me on Win 7 64-bit and on the author's win 8.1

    Author = MLBAU

     

    In a nutshell, when you first start up itunes, immediately select menu item "Edit" from top menu, and then select the last item in that drop down list "Preferences...".  When the preferences window pops up, just select "OK".  If it is now working for you raise you mug of java to MLBAU!

     

    Here's the threads link though I don't know if this message board will pass links along: His comment is on 2nd page of comments and is the 8th comment down.

    https://discussions.apple.com/message/25806462?tstart=0#25806462?tstart=0

     

    Again, this is simply a kludge workaround, awaiting Apples new install to fix problem. And yes, you must do this each time that you start up itunes.  But good enough for me since I simply login to download podcasts once a day.

  • by turingtest2,

    turingtest2 turingtest2 May 17, 2014 8:48 AM in response to tom0702
    Level 10 (87,858 points)
    Apple TV
    May 17, 2014 8:48 AM in response to tom0702

    This is a direct link to the post you mention:

    https://discussions.apple.com/message/25809241#25809241

     

    Such links can be created by copying the link from the title within the post.

     

    tt2

  • by jimsage22,

    jimsage22 jimsage22 May 17, 2014 9:10 AM in response to turingtest2
    Level 1 (0 points)
    May 17, 2014 9:10 AM in response to turingtest2

    i deleted everything and reloaded it was up till 2 am trying to fix a problem that I only ever have with itunes

  • by turingtest2,

    turingtest2 turingtest2 May 17, 2014 9:30 AM in response to jimsage22
    Level 10 (87,858 points)
    Apple TV
    May 17, 2014 9:30 AM in response to jimsage22

    You have my sympathies. It really shouldn't be this hard to update software.

     

    tt2

  • by salpine,

    salpine salpine May 17, 2014 12:09 PM in response to minialex
    Level 1 (0 points)
    May 17, 2014 12:09 PM in response to minialex

    Win 8.1 here too.  Crashes averted when starting iTunes in Safe Mode (Cntrl-Shft)

  • by Scarlet Buckeye,

    Scarlet Buckeye Scarlet Buckeye May 19, 2014 8:57 AM in response to turingtest2
    Level 1 (0 points)
    May 19, 2014 8:57 AM in response to turingtest2

    I want to thank turingtest2.  I followed his instructions to a 'T' >> https://discussions.apple.com/docs/DOC-6562 << and that fixed whatever issue I was experiencing.  Essentially, after uninstalling everything... rebooting... re-installing iTunes 11.2... I'm now able to run iTunes without it 'crashing' immediately after launching the program.  Also... for those people, like me, who were worried about it 'wiping' their Library... turingtest2 was 100% right... your Library remains unaffected because it's located in a different file path.  After re-installing iTunes, my Library popped up IMMEDIATELY.

     

    Can't thank you enough, turingtest2.

  • by turingtest2,

    turingtest2 turingtest2 May 19, 2014 9:02 AM in response to Scarlet Buckeye
    Level 10 (87,858 points)
    Apple TV
    May 19, 2014 9:02 AM in response to Scarlet Buckeye

    You're welcome.

     

    tt2

  • by don_wms,

    don_wms don_wms May 21, 2014 5:56 AM in response to turingtest2
    Level 1 (4 points)
    iOS Apps
    May 21, 2014 5:56 AM in response to turingtest2

    I completely agree that it should not be this hard to update software.

     

    I hate to search for a solution, try the solution, solution fails, determine if I messed up the solution or the solution really does not work for my situation, search for another solutions, etc.

     

    I do not have the hours and hours it takes to do that.  While Apple can provide a dozen flawless updates, it only takes one bad version to force me to waste 5 hours trying to get it to work.  If Apple provided a simple always works method to backout to the previous version, I would be happy.  In general, I'm never dying to get the new features of the new version. I'm perfectly willing to wait for the next version to be corrected before trying again.

  • by turingtest2,

    turingtest2 turingtest2 May 21, 2014 7:09 AM in response to don_wms
    Level 10 (87,858 points)
    Apple TV
    May 21, 2014 7:09 AM in response to don_wms

    It would be nice if Apple's installer worked perfectly every time. If would be nice if the installer could detect that something had gone wrong and automatically do all of the obvious tasks like completely removing all traces of previous installs from the installation folders and the registry, clearing any non-essential preferences without touching the library, reinstalling and repairing any potential errors that can occur with the library when it is updated. World peace would be nice too.

     

    The best general advice I can offer is in the second box of Troubleshooting issues with iTunes for Windows updates. It doesn't take that long really. Other sections of the tip provide targeted advice, or links to the same, for particular issues.

     

    What I can tell you, based on experience, is that a new installer won't be able to repair a currently broken installation, so there is no point waiting for the next release. Once you have it working I suggest you avoid automatically updating in future and visit the forums instead to see if there are any obvious signs of problems with that release.

     

    tt2

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