SimonHelp
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Q: iTunes ver 11.2.1 hangs when connecting to iPhone

Hi,

 

I've just upgraded my iMac to Mavericks v: 10.9.3 and iTunes v: 11.2.0 / 11.2.1 in the last few days ....  and now iTunes crashes whenever I coonect my iPhone 4s to my iMac using a USB connection.

 

I was hoping that the new updates would restore the option to sync my contacts by USB.

 

I would be mighty grateful for any solutions to this problem ....  and wonder if this problem has been experienced by anyone else.

 

Also ... is there a solution for syncing the Address Book to MS Outlook 2011 for Mac (v: 14.4.1)?

 

Simon

iPhone 4S

Posted on May 19, 2014 5:50 AM

by SimonHelp,Solvedanswer
SimonHelp SimonHelp
Level 1 (0 points)
A:

Hi Linc,

 

A very, very, big thank you! You solved my problem and all is now well and iTunes no longer crashes on connecting my iPhone by USB. Fantastic!

 

My last challenge is to sync Outlook 2011 to the Address Book ..... but I think is insoluble!

 

Best wishes

Simon

Posted on May 19, 2014 12:33 PM

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Q: iTunes ver 11.2.1 hangs when connecting to iPhone

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  • Helpful answers

  • by Linc Davis,Helpful

    Linc Davis Linc Davis May 19, 2014 7:30 AM in response to SimonHelp
    Level 10 (207,995 points)
    Applications
    May 19, 2014 7:30 AM in response to SimonHelp

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    The title of the Console window should be All Messages. If it isn't, select

    SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

    View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by SimonHelp,

    SimonHelp SimonHelp May 19, 2014 11:10 AM in response to Linc Davis
    Level 1 (0 points)
    May 19, 2014 11:10 AM in response to Linc Davis

    Hi Linc,

     

    Many thanks for all your help.  I hope the following extract from my Console Log makes sense and identifies a solution:

     

    [I have replaced my name with XXXXX]

     

     

    19/05/2014 19:00:55.693 iTunes[4348]: Entered:_AMMuxedVersion2DeviceConnected, mux-device:2

    19/05/2014 19:00:55.724 iTunes[4348]: tid:19433 - unable to query device capabilities

    19/05/2014 19:00:57.427 com.apple.usbmuxd[25]: LOCKDOWN_V2_BONJOUR_SERVICE_NAME is _apple-mobdev2._tcp,8e6707f5

    19/05/2014 19:00:57.952 SyncServer[4394]: [0x7fd4896066c0] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 485217927168 bytes free in XXXXX

    19/05/2014 19:00:57.953 com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer[4394]) Exited with code: 1

    19/05/2014 19:00:59.033 iTunes[4348]: [0x600000874440] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    19/05/2014 19:00:59.185 com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds

    19/05/2014 19:01:08.202 SyncServer[4396]: [0x7fba9840bd30] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 485217923072 bytes free in XXXXX.

    19/05/2014 19:01:08.203 com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer[4396]) Exited with code: 1

    19/05/2014 19:01:09.193 iTunes[4348]: [0x600000874440] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    19/05/2014 19:01:09.345 com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds

    19/05/2014 19:01:18.430 SyncServer[4397]: [0x7ff310c068a0] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 485217923072 bytes free in XXXXX.

    19/05/2014 19:01:18.431 com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer[4397]) Exited with code: 1

    19/05/2014 19:01:19.351 iTunes[4348]: [0x600000874440] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    19/05/2014 19:01:19.503 com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds

    19/05/2014 19:01:28.590 SyncServer[4399]: [0x7ff5bae068e0] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 485217923072 bytes free in XXXXX.

    19/05/2014 19:01:28.591 com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer[4399]) Exited with code: 1

    19/05/2014 19:01:29.511 iTunes[4348]: [0x600000874440] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    19/05/2014 19:01:29.662 com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds

    19/05/2014 19:01:38.739 SyncServer[4400]: [0x7fb0425066c0] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 485217914880 bytes free in XXXXX.

    19/05/2014 19:01:38.740 com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer[4400]) Exited with code: 1

    19/05/2014 19:01:39.669 iTunes[4348]: [0x600000874440] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    19/05/2014 19:01:39.820 com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds

    19/05/2014 19:01:48.906 SyncServer[4401]: [0x7fdb33c0bc10] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 485217910784 bytes free in XXXXX.

    19/05/2014 19:01:48.907 com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer[4401]) Exited with code: 1

    19/05/2014 19:01:49.828 iTunes[4348]: [0x600000874440] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    19/05/2014 19:01:49.980 com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds

    19/05/2014 19:01:59.068 SyncServer[4403]: [0x7f97f0e066a0] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 485217910784 bytes free in XXXXX.

    19/05/2014 19:01:59.069 com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer[4403]) Exited with code: 1

    19/05/2014 19:01:59.987 iTunes[4348]: [0x600000874440] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    19/05/2014 19:02:00.139 com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds

    19/05/2014 19:02:09.156 SyncServer[4404]: [0x7f8c1040bc10] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 485217894400 bytes free in XXXXX.

    19/05/2014 19:02:09.157 com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer[4404]) Exited with code: 1

    19/05/2014 19:02:10.145 iTunes[4348]: [0x600000874440] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    19/05/2014 19:02:10.296 com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds

    19/05/2014 19:02:11.126 spindump[4405]: iTunes [4348] didn't gather any samples due to audio running

    19/05/2014 19:02:11.140 com.apple.launchd.peruser.501[173]: (com.apple.iTunes.35760[4348]) Exited: Terminated: 15

     

    [I needed to apply a Force Quit to terminate iTunes]

     

    The error message seems to be looping ....

     

    Best wishes

    Simon

  • by Linc Davis,Helpful

    Linc Davis Linc Davis May 19, 2014 11:43 AM in response to SimonHelp
    Level 10 (207,995 points)
    Applications
    May 19, 2014 11:43 AM in response to SimonHelp

    Back up all data.

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/Application Support/SyncServices

    Right-click or control-click the highlighted line and select

    Services ▹ Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer and empty the Trash. Test.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

    Go ▹ Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • by ThirteenPro,

    ThirteenPro ThirteenPro May 19, 2014 11:49 AM in response to Linc Davis
    Level 1 (0 points)
    May 19, 2014 11:49 AM in response to Linc Davis

    Thank you - i had the same problem as SimonHelp and searched along the apple help, found nothing. With your hint it works fine again! Thanks!

  • by SimonHelp,Solvedanswer

    SimonHelp SimonHelp May 19, 2014 12:33 PM in response to Linc Davis
    Level 1 (0 points)
    May 19, 2014 12:33 PM in response to Linc Davis

    Hi Linc,

     

    A very, very, big thank you! You solved my problem and all is now well and iTunes no longer crashes on connecting my iPhone by USB. Fantastic!

     

    My last challenge is to sync Outlook 2011 to the Address Book ..... but I think is insoluble!

     

    Best wishes

    Simon

  • by Steve M77,

    Steve M77 Steve M77 May 19, 2014 3:46 PM in response to Linc Davis
    Level 1 (0 points)
    May 19, 2014 3:46 PM in response to Linc Davis

    Thanks, Linc. That did the trick!

     

    Steve

  • by Devo Dog,

    Devo Dog Devo Dog May 23, 2014 11:21 PM in response to Linc Davis
    Level 1 (0 points)
    May 23, 2014 11:21 PM in response to Linc Davis

    Yep...thanks Linc, so far this process has worked. No all good. Syncing with Ipad and IPhone with no dramas, and not freezing.

     

    G

  • by ajegan,

    ajegan ajegan May 30, 2014 9:19 PM in response to Linc Davis
    Level 1 (0 points)
    May 30, 2014 9:19 PM in response to Linc Davis

    Link, a big THANKYOU for this solution ... worked first time.  I have spent the past week, several hours each day trying to solve this and only this evening I came across your post.  I guess I finally used the right combimation of key words in my searches, ;-), anyway thanks a million.  All started with update to iTunes 11.2.1 and OSX 10.9.3.

  • by ajegan,

    ajegan ajegan May 30, 2014 9:27 PM in response to SimonHelp
    Level 1 (0 points)
    May 30, 2014 9:27 PM in response to SimonHelp

    Link, a big THANKYOU for this solution ... worked first time.  I have spent the past week, several hours each day trying to solve this and only this evening I came across your post.  I guess I finally used the right combimation of key words in my searches, ;-), anyway thanks a million.  All started with update to iTunes 11.2.1 and OSX 10.9.3.

  • by LoreZyra,

    LoreZyra LoreZyra Jun 16, 2014 8:30 PM in response to Linc Davis
    Level 1 (5 points)
    Apple TV
    Jun 16, 2014 8:30 PM in response to Linc Davis

    Awesome!!!

    Thanks!

     

    This fixed my problem with sync'ing my iDevices from iTunes. However, I took your suggestion and fixed it via terminal.

     

     

    cd ~/Library/Application Support/
    mv -f SyncServices SyncServices.old

     

    After listing the directory contents, I see a new SyncServices folder created. No need to reboot. By simply renaming the folder, I don't have to worry about recovering any lost data. After I'm satisfied that nothing was lost, I can just delete it.

  • by J_E_R_R_Y,

    J_E_R_R_Y J_E_R_R_Y Sep 2, 2014 1:19 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 2, 2014 1:19 PM in response to Linc Davis

    Wow!

     

    I had the same problem --- I re-installed itunes and also created a new library -- nothing!

    (I spent hours)

     

    The solution from Linc Davis solved my problem --- many many thanks!