Macseeker

Q: iMac running super slow!

Hi my iMac is running slow. Safari seems to ahng and certain pages dont load. I have run a diagnostic on etresoft. Pls can someone see below and tell me wht to do?

 

Hardware Information:

          iMac (27-inch, Mid 2011)

          iMac - model: iMac12,2

          1 3.1 GHz Intel Core i5 CPU: 4 cores

          4 GB RAM

 

Video Information:

          AMD Radeon HD 6970M - VRAM: 1024 MB

 

System Software:

          OS X 10.9.2 (13C64) - Uptime: 28 days 20:3:52

 

Disk Information:

          WDC WD1001FALS-403AA0 disk0 : (1 TB)

                    EFI (disk0s1) <not mounted>: 209.7 MB

                    Macintosh HD (disk0s2) / [Startup]: 999.35 GB (168.96 GB free)

                    Recovery HD (disk0s3) <not mounted>: 650 MB

 

          HL-DT-STDVDRW  GA32N disk3 : (3.85 GB)

 

USB Information:

          Apple Inc. FaceTime HD Camera (Built-in)

 

          Apple Inc. BRCM2046 Hub

                    Apple Inc. Bluetooth USB Host Controller

 

          Western Digital Elements 1023 1 TB

                    Roshan External (disk1s1) /Volumes/Roshan External: 1 TB (54.94 GB free)

 

          Apple Computer, Inc. IR Receiver

 

          Apple Internal Memory Card Reader

 

FireWire Information:

          WD Passport III 800mbit - 800mbit max

                    disk2s1 (disk2s1) <not mounted>: 32 KB

                    Roshan AKK (disk2s3) /Volumes/Roshan AKK: 499.97 GB (224.95 GB free)

 

Thunderbolt Information:

          Apple Inc. thunderbolt_bus

 

Gatekeeper:

          Mac App Store and identified developers

 

Kernel Extensions:

          [kext loaded] com.Cycling74.driver.Soundflower (1.5.1) Support

          [not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.14) Support

          [not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.3.13) Support

          [not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.13) Support

          [not loaded] com.bodymedia.codelessAB185.kext (1) Support

          [not loaded] com.devguru.driver.SamsungACMControl (1.2.58 - SDK 10.6) Support

          [not loaded] com.devguru.driver.SamsungACMData (1.2.58 - SDK 10.6) Support

          [not loaded] com.devguru.driver.SamsungComposite (1.2.58 - SDK 10.6) Support

          [not loaded] com.devguru.driver.SamsungMTP (1.2.58 - SDK 10.5) Support

          [not loaded] com.devguru.driver.SamsungSerial (1.2.58 - SDK 10.6) Support

          [not loaded] com.nike.sportwatch (1.0.0) Support

          [kext loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.93) Support

          [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) Support

          [kext loaded] com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.11) Support

          [not loaded] com.roxio.BluRaySupport (1.1.6) Support

          [not loaded] com.roxio.TDIXController (2.0) Support

          [not loaded] com.silex.driver.sxuptp (1.5.1) Support

          [not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) Support

          [kext loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) Support

          [not loaded] com.wdc.driver.USBHP (1.0.11) Support

          [kext loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) Support

 

Problem System Launch Daemons:

          [failed] com.apple.softwareupdated.plist

          [failed] com.apple.wdhelper.plist

 

Launch Daemons:

          [running] cn.com.zte.PPPMonitor.plist Support

          [loaded] com.adobe.fpsaud.plist Support

          [loaded] com.google.keystone.daemon.plist Support

          [loaded] com.microsoft.office.licensing.helper.plist Support

          [running] com.rim.BBDaemon.plist Support

          [not loaded] com.rim.nkehelper.plist Support

          [running] com.rim.tunmgr.plist Support

 

Launch Agents:

          [failed] cn.com.zte.usbswapper.plist Support

          [running] com.Affinegy.InstaLANa.plist Support

          [running] com.canon.MFManager.plist Support

          [loaded] com.google.keystone.agent.plist Support

          [running] com.hp.devicemonitor.plist Support

          [running] com.hp.productresearch.plist Support

          [running] com.rim.BBAlbumArtCacher.plist Support

          [running] com.rim.BBLaunchAgent.plist Support

          [running] com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist Support

          [running] com.rim.PeerManager.plist Support

 

User Launch Agents:

          [failed] com.apple.SafariBookmarksSyncer.plist

          [running] com.zeobit.MacKeeper.Helper.plist Support

 

User Login Items:

          MagicMenu

          GrowlHelperApp

          Belkin Router Monitor

          Skype

          MediaLinkHelper

          Vuze

          iTunesHelper

          Dropbox

          Nike+ Connect Helper

          BodyMedia SYNC

          ImageTransferUtility

          WirelessCameraService

          MediaLinkHelper

          WDDriveUtilityHelper

          RealPlayer Downloader Agent

          MediaLinkHelper

          fuspredownloader

          Playback Server

          BlackBerry Device Manager

          HP Scheduler

          HPEventHandler

 

Internet Plug-ins:

          UploaderForCiG: Version: 1.1.0.1 Support

          o1dbrowserplugin: Version: 5.3.1.18536 Support

          Default Browser: Version: 537 - SDK 10.9

          Flip4Mac WMV Plugin: Version: 3.0.0.126   - SDK 10.8 Support

          OfficeLiveBrowserPlugin: Version: 12.3.6 Support

          RealPlayer Plugin: Version: (null) Support

          Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

          FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

          Flash Player: Version: 13.0.0.214 - SDK 10.6 Support

          QuickTime Plugin: Version: 7.7.3

          googletalkbrowserplugin: Version: 5.3.1.18536 Support

          iPhotoPhotocast: Version: 7.0

          SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 Support

          RL Secure Plug-In Layer: Version: (null) - SDK 10.5 Support

          JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

 

Safari Extensions:

          Buffer: Version: 1.0

          Add To Amazon Wish List: Version: 1.4

 

Audio Plug-ins:

          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

          AirPlay: Version: 2.0 - SDK 10.9

          AppleAVBAudio: Version: 203.2 - SDK 10.9

          iSightAudio: Version: 7.7.3 - SDK 10.9

 

iTunes Plug-ins:

          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

 

User Internet Plug-ins:

          WebEx64: Version: 1.0 - SDK 10.5 Support

 

3rd Party Preference Panes:

          BodyMedia SYNC  Support

          Flash Player  Support

          Flip4Mac WMV  Support

          Growl  Support

          MacFUSE  Support

          MediaLink  Support

          Perian  Support

          Tuxera NTFS  Support

 

Time Machine:

          Skip System Files: NO

          Auto backup: NO - Auto backup turned off

          Time Machine not configured!

 

Top Processes by CPU:

              51%          BlackBerry-Link-Helper-Agent

               5%          DashboardClient

               3%          HP Device Monitor

               1%          WindowServer

               1%          Safari

 

Top Processes by Memory:

          74 MB          Safari

          61 MB          MediaLinkHelper

          53 MB          com.apple.WebKit.WebContent

          37 MB          com.apple.WebKit.Networking

          33 MB          DashboardClient

 

Virtual Memory Information:

          272 MB          Free RAM

          1.36 GB          Active RAM

          406 MB          Inactive RAM

          1.02 GB          Wired RAM

          23.89 GB          Page-ins

          7.28 GB          Page-outs

iMac (27-inch Mid 2011), OS X Mavericks (10.9.2)

Posted on May 15, 2014 9:55 AM

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Q: iMac running super slow!

  • All replies
  • Helpful answers

  • by rkaufmann87,Helpful

    rkaufmann87 rkaufmann87 May 15, 2014 10:01 AM in response to Macseeker
    Level 9 (58,929 points)
    Photos for Mac
    May 15, 2014 10:01 AM in response to Macseeker

    I believe your primary problem is you downloaded and installed:

     

    com.zeobit.MacKeeper.Helper.plist Support

     

    Follow the developers instructions for uninstalling MacKeeper, this is almost certainly one major cause of your problems. OS X is not like MS Windows that requires third party utilities to remain stable. Do not, repeat do not install any "performance", anitivirus/malware, cleaning etc apps on a Mac, not only are they 100% unecessary they will cause many more problems than they solve.

     

    In the event you have any other "performance", anitivirus/malware, cleaning etc apps installed on your iMac follow the developers instructions for uninstalling it. Then restart the computer in Safe Mode (hold down the Shift key when you hear the startup tone until a progress bar appears) then restart normally and test.

     

    Good luck.

  • by Lexiepex,Helpful

    Lexiepex Lexiepex May 15, 2014 11:05 AM in response to Macseeker
    Level 6 (10,536 points)
    Mac OS X
    May 15, 2014 11:05 AM in response to Macseeker

    rkaufmann is right, uninstall MacKeeper. But I think you did that already but not good enough. If you did we will remove the 'leftovers ' later, if you still have it installed, follow the uninstall instructions on the zeobit site.

    Then uninstall the WesternDigital software (they call it 'smart' software) that came with a WD disk, that can seriously trouble your system...

         For now I have several questions befor we really start the cleaning and one instruction:

    Instruction:

    go to SystemPreferences->Users&Groups->LogintItems  : remove all entries there, with the minus sign underneath (there is crapware in it, also counterproductie ware in it). Then restart and empty the trash bin. Manually Start an app when you need it, and Quit after you have used it. Do not start/quit tools and the like.

    Questions:

    1. do you really need the windows keyboard drivers (I don't think so).

    2. do you have any HP equipment, if yes, which?

    3. What sound apps do you have, and which one can't you do without?

    Lex

  • by Macseeker,

    Macseeker Macseeker May 15, 2014 4:12 PM in response to Lexiepex
    Level 1 (0 points)
    May 15, 2014 4:12 PM in response to Lexiepex

    Hi,

     

    I removed Mackeeper and immediately the performance has improved. Thank you for the tip rkaufmann and Lexschellings

     

    I dont need the windows keyboard drivers, how do I unisntall them?

    I have an HP Deskjet Ink advantage 3525

    Looked at the apps but I dont use any sound editing software etc.Most software like Adobe etc are from before as machine was used to edit videos

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 May 15, 2014 4:19 PM in response to Macseeker
    Level 9 (58,929 points)
    Photos for Mac
    May 15, 2014 4:19 PM in response to Macseeker

    Your welcome.

  • by Lexiepex,

    Lexiepex Lexiepex May 16, 2014 12:10 AM in response to Macseeker
    Level 6 (10,536 points)
    Mac OS X
    May 16, 2014 12:10 AM in response to Macseeker

    I summarize:

    no sound apps installed, no adobe apps installed. So what we see are 'leftovers'.

         Can you update the Etrecheck app please, then send new list and also an screen grab of your applications folder and utilities folder, and we will clean and trim your mac carefully.

    Lex

  • by Lexiepex,

    Lexiepex Lexiepex May 16, 2014 12:47 AM in response to Macseeker
    Level 6 (10,536 points)
    Mac OS X
    May 16, 2014 12:47 AM in response to Macseeker

    Do NOT use any "tools" to clean your mac: these softwares can cripple your mac, cost money, and are dtrimental in general. You saw what happened after installing Mackeeper. Do not ever install apps that clean, keep, guard, optimise, slim, trim, speed, boost, and so on. Also not the one recommended in the post above.

  • by dreuid1,

    dreuid1 dreuid1 May 19, 2014 3:14 PM in response to Lexiepex
    Level 1 (4 points)
    Notebooks
    May 19, 2014 3:14 PM in response to Lexiepex

    hey there i have the same problem with my macbook pro..this is the diagnostic on etresoft. Pls tell me what to do !!

     

    Hardware Information:

              MacBook Pro (15-inch, Mid 2010)

              MacBook Pro - model: MacBookPro6,2

              1 2.4 GHz Intel Core i5 CPU: 2 cores

              4 GB RAM

     

    Video Information:

              Intel HD Graphics - VRAM: 288 MB

              NVIDIA GeForce GT 330M - VRAM: 256 MB

     

    System Software:

              OS X 10.9.2 (13C1021) - Uptime: 0 days 0:17:30

     

    Disk Information:

              Hitachi HTS545032B9SA02 disk0 : (320.07 GB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) / [Startup]: 319.21 GB (200.76 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              MATSHITADVD-R   UJ-898 

     

    USB Information:

              Apple Inc. Apple Internal Keyboard / Trackpad

     

              Apple Internal Memory Card Reader

     

              Apple Inc. BRCM2070 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

              Apple Computer, Inc. IR Receiver

     

              Apple Inc. Built-in iSight

     

    Thunderbolt Information:

     

    Configuration files:

              /etc/hosts - Count: 20

     

    Gatekeeper:

              Anywhere

     

    Kernel Extensions:

              [not loaded] com.caiaq.driver.NIUSBAudio4DJDriver (2.3.5) Support

              [not loaded] com.caiaq.driver.NIUSBHardwareDriver (2.3.5) Support

              [kext loaded] com.digidesign.iokit.DigiDal (8.0.3f1) Support

              [kext loaded] com.digidesign.iokit.DigiIO (8.0.3f1) Support

              [not loaded] com.digidesign.usb.elevenrack.driver (1.0.1) Support

              [not loaded] com.maudio.usb.transit.boot.driver (1.6.3) Support

              [not loaded] com.maudio.usb.transit.driver (1.6.3) Support

              [not loaded] com.neyrinck.driver.soundcode.link (1.0.0) Support

              [not loaded] com.paceap.kext.pacesupport.leopard (5.7.2) Support

              [not loaded] com.paceap.kext.pacesupport.master (5.7.2) Support

              [not loaded] com.paceap.kext.pacesupport.panther (5.7.2) Support

              [kext loaded] com.paceap.kext.pacesupport.snowleopard (5.7.2) Support

              [not loaded] com.paceap.kext.pacesupport.tiger (5.7.2) Support

              [not loaded] com.roxio.TDIXController (1.7) Support

              [kext loaded] org.virtualbox.kext.VBoxDrv (4.1.2) Support

              [not loaded] org.virtualbox.kext.VBoxNetAdp (4.1.2) Support

              [not loaded] org.virtualbox.kext.VBoxNetFlt (4.1.2) Support

              [kext loaded] org.virtualbox.kext.VBoxUSB (4.1.2) Support

     

    Startup Items:

              Digidesign Mbox 2: Path: /Library/StartupItems/Digidesign Mbox 2

              DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader

              M-Audio Firmware Loader: Path: /Library/StartupItems/M-Audio Firmware Loader

              MAudioTransitUSB: Path: /Library/StartupItems/MAudioTransitUSB

              PACESupport: Path: /Library/StartupItems/PACESupport

              VirtualBox: Path: /Library/StartupItems/VirtualBox

     

    Problem System Launch Agents:

              [loaded] com.paragon.NTFS.trial.plist Support

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist Support

              [loaded] com.adobe.SwitchBoard.plist Support

              [loaded] com.autodesk.adlm.plist Support

              [running] com.digidesign.elevenrack.helper.plist Support

              [running] com.digidesign.fwfamily.helper.plist Support

              [running] com.paceap.eden.licensed.plist Support

              [loaded] PACESupport.plist Support

     

    Launch Agents:

              [not loaded] com.adobe.AAM.Updater-1.0.plist Support

              [running] com.waltop.waltoptablet.plist Support

     

    User Launch Agents:

              [loaded] com.divx.agent.postinstall.plist Support

              [loaded] com.facebook.videochat.[redacted].plist Support

              [loaded] com.google.keystone.agent.plist Support

              [loaded] com.valvesoftware.steamclean.plist Support

              [not loaded] org.virtualbox.vboxwebsrv.plist Support

     

    User Login Items:

              Steam

              iTunesHelper

              Skype

              MagicMenu

              BumpTop

              BumpTop

              CrossOver CD Helper

              Google Drive

              Remote Mouse

     

    Internet Plug-ins:

              Unity Web Player: Version: UnityPlayer version 4.1.2f1 Support

              Default Browser: Version: 537 - SDK 10.9

              Flip4Mac WMV Plugin: Version: 2.3.2.6 Support

              OfficeLiveBrowserPlugin: Version: 12.3.6 Support

              AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support

              FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

              DivXBrowserPlugin: Version: 2.2 Support

              Silverlight: Version: 3.0.50106.0 Support

              Flash Player: Version: 13.0.0.214 - SDK 10.6 Support

              QuickTime Plugin: Version: 7.7.3

              iPhotoPhotocast: Version: 7.0

              JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

     

    Safari Extensions:

              Open in Internet Explorer: Version: 1.0

              Searchme: Version: 1.2

              Slick Savings: Version: 1.0

              DivX Plus Web Player HTML5 <video>: Version: 2.1.2.145

              Ebay Shopping Assistant: Version: 1.1

              Amazon Shopping Assistant: Version: 1.1

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

              AirPlay: Version: 2.0 - SDK 10.9

              AppleAVBAudio: Version: 203.2 - SDK 10.9

              iSightAudio: Version: 7.7.3 - SDK 10.9

     

    iTunes Plug-ins:

              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

     

    3rd Party Preference Panes:

              CoreVF  Support

              Digidesign Eleven Rack  Support

              DigidesignMbox2  Support

              Digidesign Mbox 2 Pro  Support

              Flash Player  Support

              Flip4Mac WMV  Support

              Growl  Support

              MAudioTransitUSB  Support

              Native Instruments USB Audio  Support

              Perian  Support

     

    Time Machine:

              Time Machine not configured!

     

    Top Processes by CPU:

                   3%          WindowServer

                   2%          Google Chrome

                   0%          fontd

                   0%          Google Drive

                   0%          notifyd

     

    Top Processes by Memory:

              152 MB          Google Chrome

              143 MB          com.apple.IconServicesAgent

              131 MB          mds_stores

              74 MB          Google Drive

              66 MB          WindowServer

     

    Virtual Memory Information:

              1.27 GB          Free RAM

              1.54 GB          Active RAM

              317 MB          Inactive RAM

              767 MB          Wired RAM

              791 MB          Page-ins

              0 B          Page-outs

     


  • by rkaufmann87,

    rkaufmann87 rkaufmann87 May 19, 2014 4:05 PM in response to dreuid1
    Level 9 (58,929 points)
    Photos for Mac
    May 19, 2014 4:05 PM in response to dreuid1

    Please post your own thread and do not attempt to threadjack someone elses. In addition please post in either the correct OS X forum or a MBP forum.

  • by Lexiepex,

    Lexiepex Lexiepex May 20, 2014 12:01 AM in response to dreuid1
    Level 6 (10,536 points)
    Mac OS X
    May 20, 2014 12:01 AM in response to dreuid1

    Hi dreuid1, Do as rkaufmann said, post the link to that thread here, so that we find you fast. Your mac has or had hacked applications, your hosts file is compromised, you have the wrong software in the startup folder: we have a lot do clean.

    btw: etrecheck list is not really a 'diagnostic' it is more a description of your mac, so that we do not have to ask a lot of questions, or recommend a script.

  • by Lexiepex,

    Lexiepex Lexiepex May 20, 2014 1:26 AM in response to dreuid1
    Level 6 (10,536 points)
    Mac OS X
    May 20, 2014 1:26 AM in response to dreuid1

    A sales man for a crapware engineerT2363456.

    He operates with different names. Does not post anything else.

    Ignore.

  • by dreuid1,

    dreuid1 dreuid1 May 20, 2014 8:18 AM in response to Lexiepex
    Level 1 (4 points)
    Notebooks
    May 20, 2014 8:18 AM in response to Lexiepex

    i opened a new discussion like you said ! looking forward for help..thank you

  • by Lexiepex,

    Lexiepex Lexiepex May 20, 2014 10:46 AM in response to dreuid1
    Level 6 (10,536 points)
    Mac OS X
    May 20, 2014 10:46 AM in response to dreuid1

    Where? I don't find it.

  • by seventy one,

    seventy one seventy one May 20, 2014 11:24 AM in response to Lexiepex
    Level 6 (15,309 points)
    Peripherals
    May 20, 2014 11:24 AM in response to Lexiepex