Hoverp
Level 1 (0 points)

Q: Apple ID frustrations!

OK , here goes....

 

i Changed my Apple ID. I changed it for everything on my iPad, of course when you do that apple DOES NOT TELL YOU that everything you downloaded or purchased still requires your original Apple ID associated with that app or icloud .  So in trying to update my apps, it sakes me for my OLD Apple ID password.  Which is gone now.

 

here is the kicker, I cannot recover my old Apple ID password because when I do the reset password routein it uses my new Apple ID and wants me to change that password,  not my old Apple ID password.  I'm stuck. Endless loop of Apple.

 

help!

Posted on May 19, 2014 8:24 PM

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Hoverp

Q: Apple ID frustrations!

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  • Helpful answers

  • by John Galt,

    John Galt John Galt May 19, 2014 8:34 PM in response to Hoverp
    Level 8 (49,839 points)
    Mac OS X
    May 19, 2014 8:34 PM in response to Hoverp

    Basically, you have to sign out of all the services that used the old Apple ID, and sign in using the new Apple ID.

     

    Apple doesn't help when they chose the words Delete Account because doing so doesn't actually delete your iCloud account (which can't be done on your own anyway) - it merely deletes that account from the device. The data stored in iCloud which includes all your App Store and iTunes Store purchases remain unchanged.

     

    This describes what you need to do: Apple ID: What to do after you change your Apple ID

     

    It would be nice if Apple placed more emphasis on this excerpt from Changing your Apple ID

     

    Before you change your Apple ID:

     

    I interpret that to apply to all your devices - Macs as well as iOS. Signing out of all services on all devices prior to changing one's Apple ID will preclude this problem from occurring.

  • by Hoverp,

    Hoverp Hoverp May 19, 2014 8:50 PM in response to John Galt
    Level 1 (0 points)
    May 19, 2014 8:50 PM in response to John Galt

    Thanks for trying to help, I'm signed out of all old accounts, my new Apple ID is current for all interfaces to include the iTunes and App Store in settings.  When I'm looking at my app update page and click on an app to update it, it asks me for my old Apple ID password tied to my old Apple ID . No other options. My old password isn't working and I'm stuck. I can't recover my old password because Apple password reset is only for my current Apple ID! I don't want to change that, I want to reset my old Apple ID password.

     

    im going nuts..... 19 apps to update, and can't do it and can't change old password.

  • by Niel,

    Niel Niel May 19, 2014 8:56 PM in response to Hoverp
    Level 10 (313,800 points)
    Mac OS X
    May 19, 2014 8:56 PM in response to Hoverp

    Delete and redownload them.

     

    (106959)

  • by Johnathan Burger,

    Johnathan Burger Johnathan Burger May 19, 2014 8:59 PM in response to Hoverp
    Level 6 (16,109 points)
    Mac OS X
    May 19, 2014 8:59 PM in response to Hoverp

    All media and apps are permanently tied to the Apple ID used to purchase them.

    You can not transfer apps or media to a new account.

     

    If you do not wish to use the old Apple ID, delete all apps and media purchased under it.

    Purchase all the apps under the new ID.

  • by John Galt,

    John Galt John Galt May 19, 2014 9:04 PM in response to Hoverp
    Level 8 (49,839 points)
    Mac OS X
    May 19, 2014 9:04 PM in response to Hoverp

    I'm signed out of all old accounts,

     

    By that I understand that you went to Settings > iCloud, and tapped Delete Account. That's what you need to do.

     

    If that is what you did, open the App Store. Under "updates" choose an app that is not installed - one with a "cloud" icon. Tap the "cloud" to download it. If it is asking for your previous Apple ID, use your new password, not the old one.

     

    If all the apps you purchased are already installed, choose one, preferably a free one, and delete it. Then, try the above.

  • by Hoverp,

    Hoverp Hoverp May 19, 2014 9:16 PM in response to John Galt
    Level 1 (0 points)
    May 19, 2014 9:16 PM in response to John Galt

    Thank you, the delete works, but I have many apps that have so much data......

     

    all all I want to do is reset my old ID password.

     

    im going to call Apple .

     

    funny that when navigating through the support area, that when you hit the  "contact us " at the bottom and progress through, you eventually get to a screen that says "browser unsupported," get the latest safari....

     

    even  though im 7.1.

  • by John Galt,

    John Galt John Galt May 19, 2014 9:24 PM in response to Hoverp
    Level 8 (49,839 points)
    Mac OS X
    May 19, 2014 9:24 PM in response to Hoverp

    You might have to call them. Would you please let me know how they resolve the dilemma?

     

    all all I want to do is reset my old ID password.

     

    I was under the impression you changed only your Apple ID. I don't recommend changing one's Apple ID and password simultaneously, not that it is an unreasonable thing to do, it certainly has the potential to complicate matters.

  • by Hoverp,

    Hoverp Hoverp May 19, 2014 9:31 PM in response to John Galt
    Level 1 (0 points)
    May 19, 2014 9:31 PM in response to John Galt

    when i changed my Apple ID, it wanted a new password.

     

    fun stuff,

     

    i will post what they say, if I can get it resolved.

     

    thanks for trying.

  • by John Galt,

    John Galt John Galt May 19, 2014 9:44 PM in response to Hoverp
    Level 8 (49,839 points)
    Mac OS X
    May 19, 2014 9:44 PM in response to Hoverp

    That explains it - if you haven't changed your Apple ID password for several years, any change to your Apple ID information will require compliance with the new, improved, and impossible to remember obscurity criteria:

     

    Screen Shot 2014-05-20 at 12.42.13 AM.png

     

    Good luck.