nbrs

Q: missing info tab in itunes 11.1.2  when iphone syncs

Hello!

 

After installing on my mac os x mavericks and updating itunes to 11.1.2, when i plugged in my iphone , the info tab is no longer exists. So i cant sync my contacts and mail accounts from iphone to macbook! Please help!

 

thanks!

iPhone 4, OS X Mavericks (10.9)

Posted on Oct 23, 2013 5:34 AM

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Q: missing info tab in itunes 11.1.2  when iphone syncs

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  • by netsoup,

    netsoup netsoup May 3, 2014 12:27 PM in response to Meg St._Clair
    Level 1 (0 points)
    May 3, 2014 12:27 PM in response to Meg St._Clair

    And I am sorry.  You are right.  It is important to be as clear and correct as possible what you say.

    It's just been so hard to discuss this with people incorrectly throwing things around like "just use iCloud" or that you could never sync emails, completely confusing the functionality that was previously there and now missing.

    I know you are just trying to help.  I did think in the context of the option to synch email accounts being MIA, along with other tab items, the fact that you were not synching actual emails through iTunes, just IMAP, Exchange, or other settings, was an irrelevant aside and just confusing the issue, even if someone somewhere may have used the term "synching emails".

  • by Chris CA,

    Chris CA Chris CA May 3, 2014 12:22 PM in response to netsoup
    Level 9 (79,660 points)
    iTunes
    May 3, 2014 12:22 PM in response to netsoup

    Suggestions here -> http://www.apple.com/feedback/

  • by netsoup,

    netsoup netsoup May 3, 2014 12:23 PM in response to Chris CA
    Level 1 (0 points)
    May 3, 2014 12:23 PM in response to Chris CA

    Already done that too.  I'm sure the more people that do will help, assuming they want the functionality back too

    Thanks!

  • by iM_coco,

    iM_coco iM_coco May 6, 2014 9:17 AM in response to nbrs
    Level 1 (0 points)
    May 6, 2014 9:17 AM in response to nbrs

    Hi Guys!

     

    I had this same problem too! and I think I know how to solve it. Its just easy. Use your iMessage through your Laptop then open your address book -- drag all the contacts you want to transfer to your iphone to the iMessage window - NOTE: recepient should be your Mobile Number -- then when you recieved it, click and you'll see "add all contacts"

     

    Hope this helps!

  • by Chris CA,

    Chris CA Chris CA May 6, 2014 10:14 AM in response to iM_coco
    Level 9 (79,660 points)
    iTunes
    May 6, 2014 10:14 AM in response to iM_coco

    iM_coco wrote:

     

    Hi Guys!

     

    I had this same problem too! and I think I know how to solve it. Its just easy.

    Just use iCloud.

     

    Use your iMessage through your Laptop then open your address book -- drag all the contacts you want to transfer to your iphone to the iMessage window - NOTE: recepient should be your Mobile Number -- then when you recieved it, click and you'll see "add all contacts"

    This does not sync contacts. It simply copies them.

     

    NOTE: recepient should be your Mobile Number

    Why can't I send to my AppleID that is registered with iMessage?

  • by copterview,

    copterview copterview May 6, 2014 11:00 AM in response to iM_coco
    Level 1 (0 points)
    May 6, 2014 11:00 AM in response to iM_coco

    Well, iM_coco!

     

    If I had any authority to grant you a medal for being a genius I would.  I had used SyncMate to export my contacts to my ipad.  However, it created a duplicate list for all 712 contacts.  After your suggestion I deleted the list using SyncMate and forwarded it via iMessage.  It worked like a charm.  Good work!

     

    For those that keep saying "use the cloud," I DO NOT WANT to!  My product was purchased with this feature installed as part of the software.  Therefore, do not remove it!  It would be like taking your car to the dealer you have purchased it from for a service and when you pick it up, they have removed something from the vehicle that they think that you no longer need (like bluetooth, navigation, etc..)  Corporate arrogrance! 

     

    Hopefully Apple does respond to complaints about restoring the functionality through iTunes.  I have heard plenty of rumors but haven't heard anything from Apple.  The suggestion provided by iM_coco is a simple fix and I don't care if it doesn't "sync" the contacts but copies them, the point is; your contacts can be put on your device without using the cloud.

     

    In the meantime, send apple your complaints to https://ssl.apple.com/support/feedback/

     

    Furthermore, try writing a review (on the App store about Mavericks) that states the option to sync contacts, etc...... have been removed from iTunes with the installation of Mavericks.  Funny, that mine was never posted, looks like Apple definitely reads those!

  • by netsoup,

    netsoup netsoup May 6, 2014 12:05 PM in response to copterview
    Level 1 (0 points)
    May 6, 2014 12:05 PM in response to copterview

    I 100% agree with you.  I can't imagine the mentality to actually remove features from something someone paid hundreds or thousands of dollars (if you got the whole Mac set, or bought devices for others).

    I can only imagine that Apple doesn't realize they actually ripped out solid functionality that worked seamless for years.

    I can see change, that's fine.  But if a significant capability is actually ripped out with no alternative, I can't imagine Apple wants to be known as a bait and switch, you invest money for certain capabilities and they are ripped out later, with no warning.

    It makes a difference between it being a good business device to it being a PITA, having to manually try to recreate or change strong email setting passwords.

    As far as synching contacts, I trust Apple's security and even use iCloud keychain.  That doesn't mean I don't care about features other people may use that I may not though.  Any capability they took out they should give a valid alternative to or restore, as people buy Apple products because they know(knew) what they were getting.

    I can only ask that well intentioned people trying to help please do not confuse the issue of synching email accounts with web passwords, or with USB contact synching.  There was a lot going on in that little iTunes section removed.  Web passwords is a good feature but it's not even close to the same thing as synching email settings across devices.  3rd party solutions proposed don't really claim to synch email settings on either, at least the ones I looked into referenced throughout the forums.

  • by iM_coco,

    iM_coco iM_coco May 8, 2014 7:44 AM in response to copterview
    Level 1 (0 points)
    May 8, 2014 7:44 AM in response to copterview

    I'm glad that I was able to help you!

  • by bradford889,

    bradford889 bradford889 May 11, 2014 10:44 AM in response to nbrs
    Level 1 (0 points)
    May 11, 2014 10:44 AM in response to nbrs

    To those of you who wish to complain to Apple about THE INABILITY TO SYNC ACROSS DEVICES FROM iTunes USE THIS LINK which relates directly to iTunes and devices.

    http://www.apple.com/feedback/

     

    I still await a statement from Apple that it will restore the INFO tab in iTunes to sync Contacts across ALL devices. Using SyncMate may be a good solution but it is still a user workaround for Apple's unilateral decision to eliminate a useful feature. Why not give us a choice, Apple?

  • by localman,

    localman localman May 21, 2014 4:28 AM in response to Chris CA
    Level 1 (0 points)
    May 21, 2014 4:28 AM in response to Chris CA

    When you say "Just use iCloud", despite it lacking critical features, like the ability to sync only selected groups, you are not being at all helpful.

     

    I live in two countries, and I need to sync separate lists depending on where I am. I cannot do this with iCloud, so iCloud is not a solution for me. The Info tab allowed this, and so Apple has taken a distinct step backwards in functionality.

  • by Chris CA,

    Chris CA Chris CA May 21, 2014 6:06 AM in response to localman
    Level 9 (79,660 points)
    iTunes
    May 21, 2014 6:06 AM in response to localman

    "When you say "Just use iCloud", despite it lacking critical features, like the ability to sync only selected groups, you are not being at all helpful."

    Yes, at the time, I was being very helpful.

    You're welcome.

     

    It may not have fit exactly what you needed but then you never explained what you needed.

    However, you don't seem too worried about this issue, else you would not be posting now.

    You are being rude and expecting people to be a mind reader and know what you want before you even post.

    Why not read a few posts before compaining about something that is now a moot issue?

     

    I live in two countries, and I need to sync separate lists depending on where I am. I cannot do this with iCloud, so iCloud is not a solution for me.

    So why don't you simply use the Info tab?

    Just update you OS and iTunes.

    Again, you're welcome.

  • by Fnuffnert,

    Fnuffnert Fnuffnert May 21, 2014 6:10 AM in response to Chris CA
    Level 1 (0 points)
    May 21, 2014 6:10 AM in response to Chris CA

    I'm extatic about getting the info tab back in my life again (even if I've started using SyncMate in the mean time).

    However. For some reason in the calender/contact section it doesn't any longer display the different calenders and contact groups that it used to. Those options are ust there but blanked out with nothing in them.

    Any one else experienced that?

  • by Chris CA,

    Chris CA Chris CA May 21, 2014 6:15 AM in response to Fnuffnert
    Level 9 (79,660 points)
    iTunes
    May 21, 2014 6:15 AM in response to Fnuffnert

    Seems you need to sync everything the first time then you can select what you want to sync.

  • by Fnuffnert,

    Fnuffnert Fnuffnert May 21, 2014 6:17 AM in response to Chris CA
    Level 1 (0 points)
    May 21, 2014 6:17 AM in response to Chris CA

    Hmm... really'd like to avoid that but you're probably right.

    I'll noodle on it for a few minutes.

    Thanks

  • by localman,

    localman localman May 21, 2014 7:46 AM in response to Chris CA
    Level 1 (0 points)
    May 21, 2014 7:46 AM in response to Chris CA

    No, Chris, your response wasn't helpful, and it's not rude to point that out. Here's what would have been helpful:

     

    Hey Everyone! The latest versions of iTunes/iOS/OSX* have restored local/manual sync functionality for contacts and calendars! You no longer need to resort to any of the workarounds in this thread, nor send feedback to Apple. If you don't want to use iCloud to sync, just do the following:

     

    1. get the latest version of iTunes, iOS, and OSX*

    2. disable Contacts & Calendars syncing on your iPhone under Settings > iCloud

    3. go to iTunes and the Info tab will allow you to configure local sync, including the ability to sync only selected groups and calendars

     

    Thanks to everyone who sent feedback to Apple through the feedback page!

     

    *Not sure if all three updates are required, but updating all three worked for me. If someone knows more, please chime in.

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