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All replies
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Helpful answers
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Mar 11, 2014 6:47 AM in response to jperr92by Barry Hemphill,Try resetting the SMC (cannot hurt anything).
Barry
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Mar 11, 2014 6:49 AM in response to jperr92by Alex Werner,This has happened to me before, it is most likely just your compute in sleep mode. to get out of it , just press teh power button or mash the keyboard.
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Mar 11, 2014 7:08 AM in response to Barry Hemphillby jperr92,I can't do anything with SMC mode because I can't see anything on my screen, no task bar or anything. And no my computer is not "just asleep" I have tried using the power button as well as the keyboard.
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Mar 17, 2014 6:11 AM in response to jperr92by jesseinma,★HelpfulI had the same issue with my 2008 iMac and Apple support walked me through the fix yesterday...
1. Shut the computer down by holding the power button for 10 seconds
2. Restart the computer and press shift at the same time until you see the progress bar start moving
3. Once you reach the point where your screen goes dark and you see the cursor, type the first letter of the username for your computer, then hit Enter, then type your password, then hit Enter.
4. After a moment, you should see the spinning beach ball
5. Your screen should then move on to something along the lines of "Completing OSX Installation" (I can't remember the exact wording). Let it finish. After that it should go to your normal desktop and the issue should be fixed. (If your screen goes pitch black during this process, hit the space bar. I thought it wasn't working, but the screen was just sleeping).
Apparently it's an issue with an automatic update that never quite got past the login screen.
Hope this helps!
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Apr 4, 2014 6:58 AM in response to jesseinmaby goodman5,Thanks jesseinma! you've saved my morning, your solution is spot on.
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May 7, 2014 7:17 AM in response to jesseinmaby BuggElementary,Hallelujah! Worked for me too! I didn't have to put in the username; thankfully because I didn't remember it.
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May 7, 2014 12:58 PM in response to jesseinmaby Peter Dy,I'm having this same problem. I see the mouse arrow and Notification banners and alerts but the screen is black for at least 10 secs before the Finder appears.
I tried the above procedure but I'm not sure it will work for the new MBP (I have a Late 2013 w/ Retina Display). I got to Safe Boot progress bar but the screen never went blank to enter in username and password. Contacting support to see if they have any ideas or modifications to this procedure.
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May 20, 2014 7:04 AM in response to jesseinmaby Cavebat1,Thank you thank you thank you !! Worked perfectly! Followed Apple instructions and viola it worked perfect. Can't thank you enough for your post!! I run a 2010 27" IMac. All photos and music untouched! OMG thanks!
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May 22, 2014 5:39 AM in response to jesseinmaby MeadowSage1,Jesse thank you so much you are a life saver! This worked perfectly so glad I found this was just getting ready to pack it up and take it to a repair shop!!!
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May 23, 2014 8:57 AM in response to jesseinmaby mattbethe,Brilliant! Saved the computer at work. Apple needs to fix this ASAP!
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May 23, 2014 9:21 AM in response to jesseinmaby ttillett,BEAUTIFULL!!! This absolutely did the trick. Spent two hours resetting SMC, fixing dics and partitions and a bunch of other stuff. None of that worked. THIS DID.
THANK YOU
THANK YOU
THANK YOU
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May 25, 2014 12:41 AM in response to jesseinmaby DribbleCastle,Had the same issue. Mine was not when I booted my Mac but instead when I let the screen turn off and then click the keyboard to turn it back on (not sleep mode). Typically my screen would stay black with the mouse cursor for about 20 seconds before coming back on fully.
Following the instructions above suggested by jesseinma which were basically to boot into Safe Boot and then restart the Mac seems to have worked so far. Fingers crossed that it will stay fixed because the issue was really annoying.
Thanks for the help.
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May 26, 2014 4:34 AM in response to jesseinmaby joeyates4,Wow -- jesseinma's fix totally worked. I'm really surprised that Apple would have a routine update crash with such a bizarre recovery. Beware upgrading to OS X 10.9.3!