Barbara Passman3

Q: Apple MAIL crashing

Has anyone started to experience crashes in Apple Mail?

I have happily been using InDeve Mail Tags for a few years

The application was updated, I installed and since then Mail crashes seemingly randomly while composing messages or replies

InDev support has been following with me.

The tech guy had me send some logs and noted that the crashes seem involved with JavaScript (not Java)

 

OF course I have no clue what might use JavaScript.

 

Wondering if my issue is idiocyncratic or if MAIL perhaps has changed and thus there is now conflicts with some software?

I am trying to check if I have any third party software needing updating which mIght impinge on MAIL.

 

Suggestions welcome

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on May 20, 2014 9:02 PM

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Q: Apple MAIL crashing

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  • by Barbara Passman3,

    Barbara Passman3 Barbara Passman3 May 22, 2014 7:11 AM in response to thomas_r.
    Level 2 (180 points)
    May 22, 2014 7:11 AM in response to thomas_r.

    Thank you both

    I have my work cut out this evening.

    Will remove Intego first... see if that removes the spinning beach balls  and/or crashes

    If I have to, will remove Mail Tags...its beenso useful but NOT worth it if interfering with my MacOS and other software

     

    will let you know

  • by thomas_r.,

    thomas_r. thomas_r. May 22, 2014 8:01 AM in response to Linc Davis
    Level 7 (30,944 points)
    Mac OS X
    May 22, 2014 8:01 AM in response to Linc Davis

    Therefore, if the crashes are caused by a conflict between "MailTags" and "VirusBarrier," it makes no sense to remove the former.

     

    You are making an unwarranted assumption that the cause of the problem is a conflict. It could be, but there is no evidence whatsoever to suggest that it is. Certainly, it's not going to hurt to try removing VirusBarrier first to test this. But I'd recommend getting rid of MailTags anyway, and using native functionality provided by Mail to do the same tasks, even if that means learning a different way of doing them.

  • by Linc Davis,

    Linc Davis Linc Davis May 22, 2014 8:15 AM in response to thomas_r.
    Level 10 (208,037 points)
    Applications
    May 22, 2014 8:15 AM in response to thomas_r.

    You are making an unwarranted assumption

     

    No, Thomas, I'm making no assumption at all, warranted or otherwise. That's what the word "if" means.

     

    While we're on the subject of unwarranted assumptions, you're making the unwarranted assumption that I don't know what I'm talking about. "MailTags" is a mailbundle, so it loads in safe mode. If the crashes don't happen in safe mode, it's hard to see how MailTags alone could be causing them. As a matter of fact, it's impossible to see that.

  • by Barbara Passman3,

    Barbara Passman3 Barbara Passman3 May 23, 2014 9:28 PM in response to Barbara Passman3
    Level 2 (180 points)
    May 23, 2014 9:28 PM in response to Barbara Passman3

    Removing Intego products did not stop the crashes

    I just removed Mail Tags and so far no crashes

    Tech support from InDev has notified me one other user has reported same or similar crash problem as I did

     

    Sad- handy program i really used and relied upon

  • by thomas_r.,

    thomas_r. thomas_r. May 24, 2014 3:44 AM in response to Linc Davis
    Level 7 (30,944 points)
    Mac OS X
    May 24, 2014 3:44 AM in response to Linc Davis

    Linc Davis wrote:

     

    "MailTags" is a mailbundle, so it loads in safe mode. If the crashes don't happen in safe mode, it's hard to see how MailTags alone could be causing them.

     

    The crashes didn't happen within a 30-40 minute period of testing. That certainly doesn't mean that the crashes wouldn't happen in safe mode. We don't really know what the rate of crashing was when not running in safe mode. It's quite possible that whatever the trigger for the crash was simply hadn't happened yet.

     

    In any case, Barbara seems to have solved her problem by removing MailTags, so the point is now moot.

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