Pattipla
Level 1 (0 points)

Q: itunes has stopped working

I continue to receive the message "iTunes has stopped working".  I uninstalled and reinstalled the product to no avail.  What's going on?

iPhone 5

Posted on May 19, 2014 7:22 PM

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Pattipla

Q: itunes has stopped working

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  • by Jason L,

    Jason L Jason L May 22, 2014 8:38 AM in response to Pattipla
    Community Specialists
    May 22, 2014 8:38 AM in response to Pattipla

    Hi Pattipla,

     

    Take a look at the article linked below, it provdes tips that will help rule out older plug-in software and isolate the issue. And, just reply if you run into a problem or see something else when the issue occurs.

     

    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

    http://support.apple.com/kb/ts1717

     

    Symptoms

    If iTunes for Windows Vista or Windows 7 won't open, stops responding, or unexpectedly quits, try using the steps below. You may want to print this document before following these steps.

    Resolution

    Start iTunes in Safe Mode

    Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.

    1. Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
    2. Click Continue.
    3. See if the issue you're experiencing persists in Safe Mode.

    If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.

    Create a new user account

    By creating a new user account, you can determine if the issue affects a specific Windows user account or all accounts. Follow the steps below to create a new user account in Windows Vista or Windows 7:

    1. Choose Start > Control Panel.
    2. Open "Add or remove user accounts." (If you're using the Classic view in Windows Vista, open "User Accounts," and then open "Manage another account.")
    3. Select "Create a new account" and follow the instructions to set up the account.
    4. Once you create the new account, choose     Start > Log Off.
    5. Log in to the new user account.
    6. Open iTunes and see if the issue you're experiencing persists in this new user account.

    If you have the same issue in the new user account, proceed to the "System-wide troubleshooting" section. If you don't experience the same issue, proceed to the "User-specific troubleshooting" section.

    User-specific troubleshooting

    System-wide troubleshooting

     

    -Jason

  • by Kahuna Lou,

    Kahuna Lou Kahuna Lou May 22, 2014 8:58 AM in response to Pattipla
    Level 1 (5 points)
    May 22, 2014 8:58 AM in response to Pattipla

    I had the same problem until late yesterday. I had to completely uninstall iTunes (and Bonjour) as well as delete the directories as turingtest2 provided (https://discussions.apple.com/docs/DOC-6562 second box). I even went as far as removing the registry entries (using Piriform ccleaner) and rebooting my system. I then downloaded and installed iTunes as if it were a new installation rather than an upgrade. It now works and my media files and iTunes library were left intact.