wallyfromnv

Q: FaceTime from my macbook pro fails

When attempting to FaceTime from my macbook pro as soon as the other party picks up the call is dropped not sure whats wrong

MacBook Pro (13-inch Mid 2012), OS X Mountain Lion (10.8.5)

Posted on May 19, 2014 7:21 PM

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Q: FaceTime from my macbook pro fails

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  • by Jason L,

    Jason L Jason L May 22, 2014 8:54 AM in response to wallyfromnv
    Community Specialists
    May 22, 2014 8:54 AM in response to wallyfromnv

    Hi Wally,

     

    Doies this happen when you try to FaceTime others? Take a look at the article below, it has a lot of helpful tips for troubleshooting FaceTime for Mac.

     

    FaceTime for Mac: Troubleshooting FaceTime

    http://support.apple.com/kb/ts4185

    Troubleshooting FaceTime for Mac

    You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.

    If you encounter issues making or receiving FaceTime calls, try the following:

    • Verify that FaceTime is enabled in FaceTime > Preferences.
      • If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
    • Verify that the Date, Time, and Time Zone are set correctly:
      1. From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
      2. Enable "Set Automatically".
      3. Click the Time Zone tab and confirm the closest city is correct.
    • Verify that both parties are connected to an active broadband Internet connection.
    • Verify the phone number or email address being used is the correct one activated for FaceTime.
      • You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
    • Verify that both parties have installed the latest software updates for their Mac and/or device. See:

     

    -Jason

  • by jschrempp,

    jschrempp jschrempp Aug 28, 2014 8:34 PM in response to Jason L
    Level 1 (0 points)
    Aug 28, 2014 8:34 PM in response to Jason L

    I have the same problem and none of the troubleshooting tips help.

     

    If I try to place a facetime call from my Macbook Pro I get FaceTime failed.

     

    If someone tries to call me facetime on my Macbook will ring. When I click to answer the call I get FaceTime failed.

     

    No clue why this isn't working.

     

    Jim