susanfromfrisco

Q: printing pdf cuts off top of pages

When I try to print a pdf (from safari or from preview) the top of page 2 and subsequent pages

  is cut off.

 

If the PDF is in landscape -- the right side of the print is cut off.

 

I have talked wtih apple (mac) support and to HP support -- without any luck.

Printing the same document from a windows PC works just fine <sign>

 

Anyone have any ideas? 

MacBook Pro (Retina, 13-inch, Early 2013), OS X Mavericks (10.9.3)

Posted on May 22, 2014 11:32 AM

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Q: printing pdf cuts off top of pages

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  • by Linc Davis,

    Linc Davis Linc Davis May 22, 2014 9:06 PM in response to susanfromfrisco
    Level 10 (207,990 points)
    Applications
    May 22, 2014 9:06 PM in response to susanfromfrisco

    Please download a PDF from the page linked below and post a screenshot that shows what you mean.

    Apple - Support - Manuals

    Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

  • by susanfromfrisco,

    susanfromfrisco susanfromfrisco May 22, 2014 9:19 PM in response to Linc Davis
    Level 1 (0 points)
    May 22, 2014 9:19 PM in response to Linc Davis

    those seem to display fine ---  one difference I noticed is that those PDFs do not have

       header banners and the ones I'm trying to view/print - do.   i.e account info etc

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis May 23, 2014 5:50 AM in response to susanfromfrisco
    Level 10 (207,990 points)
    Applications
    May 23, 2014 5:50 AM in response to susanfromfrisco

    You've encountered some PDF's in a format that the built-in rendering engine can't handle. You might get better results with Adobe Reader.

  • by susanfromfrisco,

    susanfromfrisco susanfromfrisco May 23, 2014 8:24 AM in response to Linc Davis
    Level 1 (0 points)
    May 23, 2014 8:24 AM in response to Linc Davis

    Thanks Linc & Carolyn --  Leave it to me to find the anomolies! 

     

    I will install adobe reader and see what happens. 

        I have also seen a different PDF reader in the app store -- I may try that first given the reports of issues with Adobe on Mac.   Thanks again for all your help  -- this has been awesome.   I can't pick just one helpful comment here ... I feel like I should mark them all.    

  • by Linc Davis,Helpful

    Linc Davis Linc Davis May 23, 2014 8:49 AM in response to susanfromfrisco
    Level 10 (207,990 points)
    Applications
    May 23, 2014 8:49 AM in response to susanfromfrisco

    Any PDF reader in the App Store will use the built-in rendering engine and will give the same results. The only way to get different results is to use Reader (or Acrobat.)

  • by susanfromfrisco,

    susanfromfrisco susanfromfrisco May 23, 2014 10:09 AM in response to Linc Davis
    Level 1 (0 points)
    May 23, 2014 10:09 AM in response to Linc Davis

    Thanks for yet another great tip!  :

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 23, 2014 12:54 PM in response to susanfromfrisco
    Level 10 (122,239 points)
    Apple Music
    May 23, 2014 12:54 PM in response to susanfromfrisco

    So glad you were able to get that straightenend out.

     

    I was actually cheerleading from the across the bay  LOL!

     

    You are a delight to work wtih 

  • by susanfromfrisco,

    susanfromfrisco susanfromfrisco May 23, 2014 2:15 PM in response to Carolyn Samit
    Level 1 (0 points)
    May 23, 2014 2:15 PM in response to Carolyn Samit

    Thank you Carolyn it was great working with you!   But I may be across a different bay

    than you're thinking    (not san fran)  Or did you mean "pond" ? LOL

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 23, 2014 2:38 PM in response to susanfromfrisco
    Level 10 (122,239 points)
    Apple Music
    May 23, 2014 2:38 PM in response to susanfromfrisco

    Any pond will do when things go this well

     

    And I learned more about PDF software too.

  • by JohnAkal,

    JohnAkal JohnAkal May 4, 2016 11:28 AM in response to susanfromfrisco
    Level 1 (4 points)
    May 4, 2016 11:28 AM in response to susanfromfrisco

    Susan,

     

    Please try installing Chrome of Google.

    Then open that page with Chrome, instead of Safari.

    Then on Chrome's tools, click on PRINT,

    A window will open and you will see 'save as pdf' option, as a button,

    Click on it and a box will open, just like save as box, choose a location and save,

    It will be saved as pdf, by Chrome.

    No cut offs! )))

     

    A plus; you will have the choice of margins, so you can create space on sides, to take notes!

     

    But: If anyone help me with this, I appreciate:

     

    Two things I am missing there: I don't have any control on font type or font size! So, I have to read 500 pages with a font I don't like! Also, it creates the pdf with its own size choice so I pay extra money when I take the pdfs to print, because I get 500 pages while I could get just 300 with smaller fonts...

     

     

  • by pruppert,

    pruppert pruppert Sep 13, 2016 6:49 AM in response to Linc Davis
    Level 1 (13 points)
    Sep 13, 2016 6:49 AM in response to Linc Davis

    Hi, Linc. I am encountering this problem, too.

     

    Do you know if there is a way to programmatically determine if the PDF format is not compatible? Is there some file attribute I could check? I'm wondering if I can write a script to convert the PDFs to a compatible format once they're downloaded.

     

    Thanks.

  • by Eric Root,

    Eric Root Eric Root Sep 13, 2016 10:46 AM in response to pruppert
    Level 9 (71,686 points)
    iTunes
    Sep 13, 2016 10:46 AM in response to pruppert

    You might want to consider starting a new discussion. Since this one is a couple of years old, less people are likely to look at it. A new post would be much more visible. You can link to this one.

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