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May 27, 2014 6:42 AM in response to hunterloetteby alex_h1,Hello hunterloette,
Thanks for using Apple Support Communities.
To troubleshoot the issue of your visual voicemail not functioning correctly, please follow the troubleshooting steps below:
- Restart your iPhone.
- Check for a carrier settings update.
- Update your iPhone to the latest version of iOS.
- Make sure that your voice mailbox is set up properly. You can verify this by dialing your phone number from your iPhone.
- Make sure that you have a good cellular network connection. You can verify this by seeing whether you can make an outgoing call.
- Call your iPhone from another phone and try to leave yourself a voicemail.
- Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.
- Contact your carrier and make sure your iPhone is properly configured with the voicemail feature on your plan.
iPhone: Troubleshooting voicemail
http://support.apple.com/kb/TS4430
Take care,
Alex H.
