Argo063
Level 1 (0 points)

Q: New Ipad air Stuck while try to install photos with Itunes

Hi there people,

 

Having trouble install photos on a Ipad Air we brough yesterday. Bascily Itunes on the computer is stuck loading. Have attached a screen shot.

This screen comes when you click on the photo tab and just keeps try to load.(all other tabs like video and music work)

 

I tryed doing it with the Iphone and it worked.

 

Any Ideas how to fix this? Its like it cant find them or something.

 

Thanks

 

IMG_2040.JPG

iPad, iOS 7.1.1

Posted on May 23, 2014 10:01 PM

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Argo063

Q: New Ipad air Stuck while try to install photos with Itunes

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  • by sterling r,

    sterling r sterling r May 26, 2014 12:50 PM in response to Argo063
    Community Specialists
    May 26, 2014 12:50 PM in response to Argo063

    Hey there Argo063,

     

    It sounds like you're unable to sync photos to your iPad because the Photos tab keeps spinning. I would use the following troubleshooting to help resolve the issue:

    1. Ensure that you are syncing the device with the computer with which you normally sync photos.
    2. Within iTunes, select the device, then select the Photos pane and turn off Photo syncing.
    3. Sync your device.
      Important:       This will remove all synced photos from your device.
    4. Disconnect your device and update to the latest version of iTunes.
    5. Remove your iPod photo cache.
    6. Connect your device to iTunes.
    7. Select the device, then select the Photos pane and turn on Photo syncing.
    8. Sync your device.

    iTunes: Unable to sync photos

    http://support.apple.com/kb/TS3697

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling

  • by Texas Mac Man,

    Texas Mac Man Texas Mac Man May 26, 2014 3:07 PM in response to Argo063
    Level 8 (46,611 points)
    May 26, 2014 3:07 PM in response to Argo063

    What this effectively does is to reset some of your Settings to factory default. It’s not a complete removal of settings. It removes all of your preferences for Wi-Fi, Bluetooth, Do No Disturb, Notifications, General, Sounds, Brightness & Wallpaper and Privacy. It doesn’t affect your data. All of your email accounts will remain intact, as well as any SMS text or iMessages.

     

    iOS and iPod: Syncing photos using iTunes

    http://support.apple.com/kb/HT4236

     

     Cheers, Tom

  • by Argo063,

    Argo063 Argo063 May 26, 2014 3:58 PM in response to sterling r
    Level 1 (0 points)
    May 26, 2014 3:58 PM in response to sterling r

    Thanks for Replying. In the end we had to ring apple. After spending over 4 hours on the phone finaly got it fix. Turned out to be a couple faulty files in the aperture libary. Once removed everything worked