Garshasp
Level 1 (0 points)

Q: plz give me back my money

Hello I bought 2 gift card itunes for 50$&15$ And I didn't use it. But when my uncle comes to my home his child start to playing clash of clans with my ipad and when I understand that he bought 50 & 10 $ card in that game and I don't want it give me back my card money plz

iPad, iOS 7.1.1

Posted on May 26, 2014 10:54 PM

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Garshasp

Q: plz give me back my money

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 May 27, 2014 3:07 AM in response to Garshasp
    Level 9 (78,392 points)
    iTunes
    May 27, 2014 3:07 AM in response to Garshasp

    This is a user-to-user forum: you are not talking to Apple here (and you've posted in a completely unrelated forum). You will need to contact iTunes Support: Go to https://getsupport.apple.com ; click 'See all products and services', then ' 'iTunes', and then 'iTunes Store', then 'Purchases, Billing & Redemption'.

     

    You should be aware that the official position is that all purchases are final (since you can't very well return them); and you are held to be responsible for anything that other people you allow to use your device do. It's possible that Support may agree to refund you as a one-off concession, but please remember that they are under absolutely no obligation to do this.

     

     

    It's possible to disable in-app purchases to prevent this sort of thing happening again:

     

     

    http://support.apple.com/kb/HT6088

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 May 27, 2014 4:27 AM in response to Roger Wilmut1
    Level 9 (78,392 points)
    iTunes
    May 27, 2014 4:27 AM in response to Roger Wilmut1

    (This thread has been moved to the iTunes Store forum at my request.)