Andres Hidalgo

Q: Impossible to activate iMessage and Facetime in Mavericks

've just instaled Maverick upgrade and now iMessage and Facetime try to connect with my Apple ID but iMessage is not responding and Facetime finally returns a connection error.

 

I tried to find someone with the same issue, but I couldn't find any. I would appreciate any help.

 

Best regards,

 

Andres

Posted on Oct 23, 2013 3:56 AM

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Q: Impossible to activate iMessage and Facetime in Mavericks

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  • by blunckm,

    blunckm blunckm May 6, 2014 1:30 PM in response to Andres Hidalgo
    Level 1 (0 points)
    May 6, 2014 1:30 PM in response to Andres Hidalgo

    My Serial Nr. was missing on the mainboard. Fixing that solved it for me.

  • by OSELIA,

    OSELIA OSELIA May 14, 2014 3:09 AM in response to blunckm
    Level 1 (0 points)
    May 14, 2014 3:09 AM in response to blunckm

    For me it's just the same.. ;(

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) May 14, 2014 12:02 PM in response to OSELIA
    Level 9 (73,217 points)
    Applications
    May 14, 2014 12:02 PM in response to OSELIA

    Hi,

     

    I am not sure what you want us to do with that info.

     

    3Sigcopy2.png

    8:02 pm      Wednesday; May 14, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by Darciekae,

    Darciekae Darciekae May 16, 2014 6:03 AM in response to VisualPro
    Level 1 (0 points)
    May 16, 2014 6:03 AM in response to VisualPro

    I tried your suggestion VisualPro and it worked perfectly. I am not able to log in to my icloud account too, which I never was able to on this Mac before but I could on my laptop.

    Yay!! It was a really easy fix too, thank you

  • by MrThomaz,

    MrThomaz MrThomaz May 20, 2014 7:43 PM in response to iggipop
    Level 1 (0 points)
    May 20, 2014 7:43 PM in response to iggipop

    Does anyone know where I can find this new version of Blank Board Serializer? The one VisualPro suggested didn't work on my MB Air...

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) May 21, 2014 11:30 AM in response to MrThomaz
    Level 9 (73,217 points)
    Applications
    May 21, 2014 11:30 AM in response to MrThomaz

    Hi,

     

    My understanding is that there are three for Intel Macs and you do have to make sure you get the right one.

     

    However a Google Search for "Blank Board serializer" does not seem to produce a link to somewhere that is hosting all three.

     

     

    3Sigcopy2.png

    7:30 pm      Wednesday; May 21, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by MrThomaz,

    MrThomaz MrThomaz May 21, 2014 2:17 PM in response to Andres Hidalgo
    Level 1 (0 points)
    May 21, 2014 2:17 PM in response to Andres Hidalgo

    I've finally found it! And it worked. The missing Serial is the cause of the problem. If you need the version 3T110, you can find it here (I don't speak Russian (?), but it's easy to find the link on the page): Blank Board Serializer 3T110

     

    Ps: I was having trouble "burning" the .dmg file in the USB on Disk Utility. I only managed to do it by Terminal.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) May 22, 2014 11:37 AM in response to MrThomaz
    Level 9 (73,217 points)
    Applications
    May 22, 2014 11:37 AM in response to MrThomaz

    Good to hear.

     

    Thanks for posting the link.

     

     

    3Sigcopy2.png

    7:37 pm      Thursday; May 22, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by abcontigo,

    abcontigo abcontigo May 27, 2014 10:37 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    May 27, 2014 10:37 AM in response to Ralph Johns (UK)

    I was not able to burn Blank Board Serializer onto a USB key, but as I live in NYC, I walked over to TekServe here and had someone reserialize my logic board for me. I'm within the first hour since the repair, but that said, I've been able to log in with my Apple ID to Facetime and Messages and, to the best of my knowledge, sync up with my iPhone. Thanks to Ralph and all those on the Forum--very helpful discussion. I concur that Apple probably stays out of this as reserializing wouldn't be necessary for every user experiencing an issue with Facetime and Messages.

  • by abcontigo,

    abcontigo abcontigo May 27, 2014 10:41 AM in response to MrThomaz
    Level 1 (0 points)
    May 27, 2014 10:41 AM in response to MrThomaz

    Two questions for you: 1) Where's that link? I used one from rogersm.net that appeared previously in this thread, and I cannot for the life of me discern it admist the Russian on this page. 2) Do you have a link how to burn to a USB via Terminal? Thanks.

  • by nyl,

    nyl nyl Jul 17, 2014 11:12 AM in response to Andres Hidalgo
    Level 1 (30 points)
    Jul 17, 2014 11:12 AM in response to Andres Hidalgo

    I had the same problem. I opened keychain and deleted the iCloud, iMessage and FaceTime keys and it worked right away!!

     

    it seems to be a keychain problem

  • by p41s3r,

    p41s3r p41s3r Jul 26, 2014 7:39 AM in response to Andres Hidalgo
    Level 1 (10 points)
    Jul 26, 2014 7:39 AM in response to Andres Hidalgo

    Not any single one of the solution works for me.

    I did all and everything what everyone said on the post.

    I went further and delete my message folder in public file and system file

    reinstalled. Nothing works still asks me to check my network and occasion it DOES work it works for a second then it asks me either check my network or cannot login with error code

  • by AppleQuacks420,

    AppleQuacks420 AppleQuacks420 Aug 5, 2014 7:32 AM in response to p41s3r
    Level 1 (5 points)
    Aug 5, 2014 7:32 AM in response to p41s3r

    I FOUND THE FIX!!!!!

     

    Back up all data.

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/IdentityServices

    Right-click or control-click the line and select

              Services Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer, empty the Trash, and test.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

     

    Basically drag the items in the identityservices folder to trash log out, log back in, empty trash, start messages or facetime!!

     

    GOOD LUCK!

  • by Baback Ashtari,

    Baback Ashtari Baback Ashtari Aug 5, 2014 1:48 PM in response to Andres Hidalgo
    Level 1 (0 points)
    Aug 5, 2014 1:48 PM in response to Andres Hidalgo

    I had exactly the same problem. Apple's support helped me for nearly 4 hours to check every single options. And finally it worked, by resetting NVRAM of my Mac Pro.

    Also since many of you guys might have different computers, so step by step check the following link:

    messages "An error occurred while activating. Try again later"

     

    It works. Don't worry. Thanks to AppleCare guys.

     

    Baback

  • by teik.ng,

    teik.ng teik.ng Aug 27, 2014 1:41 AM in response to VisualPro
    Level 1 (0 points)
    Aug 27, 2014 1:41 AM in response to VisualPro

    Just wanted to share my solution regarding iMessage and Face time activation. The Activation Process has been changed!

     

    I spent a few days trying to follow the work-around as suggested on here or google search but still failed. I went to Apple Store and have been advised that in order to activate iMessage and Facetime on MAC OSX, the apple ID is required to be verified by a code.

     

    1. Go here to https://getsupport.apple.com/

    2. or https://getsupport.apple.com/GetproductgroupList.action

    3. Select Apple ID

    4. Select Apple ID and iMessage or Apple ID and Facetime (either one)

    5. Schedule a free call back support - Apple will call you back and verify the apple ID before its allow you to sign in successfully.

    Note, if you get a customer code in the error message while signing to iMessage, take note of that and give it to Apple Support.

     

    Good luck.

    Arik

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