lindseynicola

Q: I have lost facetime on my macbook pro.  Calls ring but message says fail

I have lost facetime on my macbook pro.  I place the call, it rings then says 'failed'.  Has been working very well until now.  Any ideas anyone?  Thanks.

MacBook Pro, Mac OS X (10.6.8)

Posted on May 28, 2014 6:11 AM

Close

Q: I have lost facetime on my macbook pro.  Calls ring but message says fail

  • All replies
  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 May 30, 2014 10:39 AM in response to lindseynicola
    Community Specialists
    May 30, 2014 10:39 AM in response to lindseynicola

    Hello lindseynicola,

     

    Thanks for using Apple Support Communities.

     

    I understand that you're having issues with making calls using FaceTime on your Mac.  I'd like you to take a look at the following troubleshooting information, in order to get this issue resolved:

     

    Troubleshooting FaceTime for Mac

    You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.

    If you encounter issues making or receiving FaceTime calls, try the following:

    • Verify that FaceTime is enabled in FaceTime > Preferences.
      • If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
    • Verify that the Date, Time, and Time Zone are set correctly:
      • From the Apple () menu, choose System Preferences > Date & Time > Date & Time.

     

    FaceTime for Mac: Troubleshooting FaceTime

    http://support.apple.com/kb/TS4185

     

    Take care,

    Alex H.