indigoblue69

Q: Finder freezes - needs 20 seconds to react

Hi I encountered a strange behaviour on my late 2013 iMac that appeared out of nowhere. I did not update or install a new version of something. From one day to the other my finder is slow and does not react for seconds. Whenever I open a finder window the mouse cursor turns into the rainbow-color spinning wheel and I can do nothing. Approx. after 20 seconds the mouse cursor is back again and everything works fine. I can browse through folders etc. But when I click outside the finder window or switch to another application and come back to the same - or a new finder window - the mouse again turns into the spinning wheel. The same happens when I press the space bar to preview a picture or word doc or pdf. The documents opens in the preview window, but I can not browse through the other docs in the folder with the arrow keys for again 20 seconds.

 

What I did to solve the problem is to delete the com.apple.finder.plist in the library/preferences folder. But it did not help.

 

I have a network connection via a Thunderbolt to ethernet adapter to a macpro. But this is my standard configuration and worked quite well for month.

The only thing that came to my mind is, that the finder is first trying to verify the network connection every time it is opened and after verification is OK, you can use it. But the problem remains whether the macpro or the network connection is on or off.

 

OSX version is 10.8.5

 

 

Any ideas???

Mac Pro, OS X Mountain Lion (10.8.5)

Posted on May 28, 2014 6:42 AM

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Q: Finder freezes - needs 20 seconds to react

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  • by indigoblue69,

    indigoblue69 indigoblue69 May 28, 2014 6:44 AM in response to indigoblue69
    Level 1 (0 points)
    May 28, 2014 6:44 AM in response to indigoblue69

    I forgot to mention that I can work as normal in other apps while the finder is waiting for something...

  • by Eric Root,

    Eric Root Eric Root May 28, 2014 9:45 AM in response to indigoblue69
    Level 9 (71,175 points)
    iTunes
    May 28, 2014 9:45 AM in response to indigoblue69
  • by d00dbro,

    d00dbro d00dbro May 28, 2014 8:10 PM in response to indigoblue69
    Level 1 (55 points)
    May 28, 2014 8:10 PM in response to indigoblue69

    Have you got any external hard drives, including flash drives, or even any optical media? The way to diagnose these problems is to remove all external hard drives, optical media, and network volumes and see if the problem still occurs.

     

    Also, open Disk Utility, select your bootup drive, and make sure the S.M.A.R.T. status is "verified". If it is, and you have a backup of your data, you could try verifying the volume and then the disk to make sure there are no problems.

  • by dianeoforegon,

    dianeoforegon dianeoforegon May 28, 2014 11:01 PM in response to indigoblue69
    Level 5 (5,372 points)
    Mac OS X
    May 28, 2014 11:01 PM in response to indigoblue69

    Open Activity Monitor in Applications/Utilities. Keep the window so you can click on it when you are seeing the slow downs. Sort by CPU with highest at the top to see what app is hogging CPU.

     

    Open the Console in Applications/Utilities.

     

    If it's not already there, click "All Messages" to set Console to display messages from all of your logs.

    View the last entires when you see the slow downs.

     

    Download EtreCheck and paste results here for help troubleshooting.

     

    http://www.etresoft.com/etrecheck

  • by indigoblue69,

    indigoblue69 indigoblue69 May 29, 2014 2:24 AM in response to indigoblue69
    Level 1 (0 points)
    May 29, 2014 2:24 AM in response to indigoblue69

    Thanks for the many inputs.

    Meanwhile I tried several things and found out some things.

     

    1. Removed all external harddrives, optical drives, card readers etc. -->> problem still there

     

    2. Tried to check and repair permissons of the harddrive. Seems that there were several (over 100) errors for permissions with iTunes and Safari. As far as I remember these were indeed the last two I updated, but I saw no relationship to the problem. Repairing permissions did not work. After performing the repair three times and re-check, all stay the same.

     

    3. Looked at the results in the console. This is what it showed me:

    Finder_Freeze.jpg

     

    4. Copy pasted the results from etrecheck:

     

     

    EtreCheck version: 1.9.11 (43) - report generated 29. Mai 2014 11:08:18 MESZ

     

    Hardware Information:

        iMac (27-inch, Late 2012)

        iMac - model: iMac13,2

        1 3.4 GHz Intel Core i7 CPU: 4 cores

        16 GB RAM

     

    Video Information:

        NVIDIA GeForce GTX 680MX - VRAM: 2048 MB

     

    System Software:

        OS X 10.8.5 (12F45) - Uptime: 0 days 0:13:22

     

    Disk Information:

        APPLE HDD ST1000DM003 disk0 : (1 TB)

            disk0s1 (disk0s1) <not mounted>: 209,7 MB

            Macintosh HD (disk0s2) / [Startup]: 999,35 GB (202,25 GB free)

            Recovery HD (disk0s3) <not mounted>: 650 MB

     

    USB Information:

        Apple, Inc. Keyboard Hub

            Logitech USB Optical Mouse

            Apple Inc. Apple Keyboard

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

            Apple Inc. Thunderbolt to Gigabit Ethernet Adapter

     

    Gatekeeper:

        Anywhere

     

    Kernel Extensions:

        [not loaded]    com.Belcarra.iokit.USBLAN_netpart (2.0.2) Support

        [not loaded]    com.Belcarra.iokit.USBLAN_usbpart (2.0.2) Support

        [kext loaded]    com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) Support

        [not loaded]    com.RemoteControl.USBLAN.panther (1.6.1) Support

        [not loaded]    com.RemoteControl.USBLAN.usbpart (2.0.6) Support

        [not loaded]    com.belcarra.iokit.netpart.panther (1.6.1) Support

        [not loaded]    com.belcarra.iokit.usbpart.panther (1.6.1) Support

        [kext loaded]    com.nvidia.CUDA (1.1.0) Support

     

    Startup Items:

        CUDA: Path: /System/Library/StartupItems/CUDA

     

    Launch Daemons:

        [loaded]    com.adobe.fpsaud.plist Support

        [loaded]    com.adobe.SwitchBoard.plist Support

        [loaded]    com.marketcircle.billingspro.configd.plist Support

        [loaded]    com.marketcircle.daylite.accessd.plist Support

        [loaded]    com.marketcircle.daylite.attachmentd.plist Support

        [loaded]    com.marketcircle.daylite.backupd.plist Support

        [running]    com.marketcircle.daylite.cardcald.plist Support

        [running]    com.marketcircle.daylite.portsd.plist Support

        [loaded]    com.marketcircle.daylite.staged.plist Support

        [loaded]    com.marketcircle.daylite.touchd.plist Support

        [loaded]    com.microsoft.office.licensing.helper.plist Support

        [loaded]    com.oracle.java.Helper-Tool.plist Support

        [loaded]    com.oracle.java.JavaUpdateHelper.plist Support

        [not loaded]    com.teamviewer.teamviewer_service.plist Support

     

    Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist Support

        [running]    com.adobe.AdobeCreativeCloud.plist Support

        [loaded]    com.adobe.CS5ServiceManager.plist Support

        [loaded]    com.nvidia.CUDASoftwareUpdate.plist Support

        [loaded]    com.oracle.java.Java-Updater.plist Support

        [not loaded]    com.teamviewer.teamviewer.plist Support

        [not loaded]    com.teamviewer.teamviewer_desktop.plist Support

     

    User Launch Agents:

        [loaded]    com.adobe.AAM.Updater-1.0.plist Support

        [loaded]    com.adobe.ARM.[...].plist Support

        [loaded]    com.adobe.ARM.[...].plist Support

        [loaded]    com.google.keystone.agent.plist Support

        [running]    com.spotify.webhelper.plist Support

        [failed]    com.taoeffect.EspionageHelper.plist Support

     

    User Login Items:

        Dropbox

     

    Internet Plug-ins:

        AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support

        FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

        QuickTime Plugin: Version: 7.7.1

        AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support

        AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support

        Flash Player: Version: 13.0.0.214 - SDK 10.6 Support

        SharePointBrowserPlugin: Version: 14.1.0 Support

        Silverlight: Version: 5.1.20125.0 - SDK 10.6 Support

        JavaAppletPlugin: Version: Java 7 Update 55 Check version

     

    Safari Extensions:

        Open in Internet Explorer: Version: 1.0

     

    Audio Plug-ins:

        AirPlay: Version: 1.7 - SDK 10.8

        iSightAudio: Version: 7.7.1 - SDK 10.8

     

    iTunes Plug-ins:

        Quartz Composer Visualizer: Version: 1.4 - SDK 10.8

     

    User Internet Plug-ins:

        Google Earth Web Plug-in: Version: 7.1 Support

     

    3rd Party Preference Panes:

        CUDA Preferences  Support

        Flash Player  Support

        Java  Support

        Perian  Support

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

             6%    mds

             1%    WindowServer

             0%    fontd

             0%    Creative Cloud

             0%    ocspd

     

    Top Processes by Memory:

        328 MB    firefox

        147 MB    mds

        115 MB    WindowServer

        82 MB    Finder

        82 MB    Dropbox

     

    Virtual Memory Information:

        12.98 GB    Free RAM

        1.37 GB    Active RAM

        299 MB    Inactive RAM

        1.35 GB    Wired RAM

        354 MB    Page-ins

        0 B    Page-outs

     

     

    5. Activity monitor shows no special use of CPU while spinning wheel. It only shows that the finder is not responding in RED for the 20 seconds.

    All other applications work like expected during spining wheel. No slow down there.

  • by Eric Root,

    Eric Root Eric Root May 29, 2014 8:32 AM in response to indigoblue69
    Level 9 (71,175 points)
    iTunes
    May 29, 2014 8:32 AM in response to indigoblue69

      [not loaded]    com.Belcarra.iokit.USBLAN_netpart (2.0.2) Support

        [not loaded]    com.Belcarra.iokit.USBLAN_usbpart (2.0.2) Support

        [not loaded]    com.RemoteControl.USBLAN.panther (1.6.1) Support

        [not loaded]    com.RemoteControl.USBLAN.usbpart (2.0.6) Support

        [not loaded]    com.belcarra.iokit.netpart.panther (1.6.1) Support

        [not loaded]    com.belcarra.iokit.usbpart.panther (1.6.1) Support

      [failed]    com.taoeffect.EspionageHelper.plist Support

     

    These aren't loading and may be the problem. Un-install using the developer’s instructions to make sure you remove all parts of the application. Some people recommend not installing an application unless you know how to remove it.


  • by indigoblue69,

    indigoblue69 indigoblue69 May 29, 2014 8:40 AM in response to indigoblue69
    Level 1 (0 points)
    May 29, 2014 8:40 AM in response to indigoblue69

    Thanks for your input, but I do not exactly know what and how to uninstall.

    I installed the espionage software maybe 6 month ago when I shared my Mac with a friend of mine to hide some private folders, but never used it. And it is right, that I do not know how to uninstall it. But that caused no problem so far. The other things are totally new to me. Can anybody explain what it is and why it affects the machine NOW and not befor? And how do I get rid of it or install correctly?

  • by dianeoforegon,

    dianeoforegon dianeoforegon May 29, 2014 11:18 AM in response to indigoblue69
    Level 5 (5,372 points)
    Mac OS X
    May 29, 2014 11:18 AM in response to indigoblue69

    Your console log was very hard to read as an image. Next time paste the results.

     

    It looks like something is trying to update then fails.

     

    Go to the Espionage software link to see if they have an uninstaller.

     

    Cleaning a computer is a bit daunting for many users. You might find it easier to backup your drive to an external drive as a clone then wipe the drive and start over. You can bring over your files only to the new drive.

  • by harrypottuh,

    harrypottuh harrypottuh May 31, 2014 9:01 PM in response to indigoblue69
    Level 1 (4 points)
    Mac OS X
    May 31, 2014 9:01 PM in response to indigoblue69

    Same problem. COrrected permissions, redid finder plist.  No help.  As per IndigoBlue69, Activity Monitor 'for the Finder process goes RED "Finder not responding" until the balloon goes off.  This just started 5/31/14 or maybe 5/30.

  • by indigoblue69,

    indigoblue69 indigoblue69 Jun 1, 2014 1:42 AM in response to indigoblue69
    Level 1 (0 points)
    Jun 1, 2014 1:42 AM in response to indigoblue69

    @harrypottuh

     

    Interesting.....did you by accident upgrade your iTunes and Safari apps via the Appstore???

     

     

    I couldn´t manage to repair permission. Nearly 100 are still "corrupt". Wasn´t there a way to start the MAC in a special mode by pressing a key at startup and than access the disk utility for repairing task???

     

     

    @dianeoforegon

    Most of the times it ends in setting the system off new.....correct?

  • by dianeoforegon,

    dianeoforegon dianeoforegon Jun 1, 2014 9:04 AM in response to indigoblue69
    Level 5 (5,372 points)
    Mac OS X
    Jun 1, 2014 9:04 AM in response to indigoblue69

    @dianeoforegon

    Most of the times it ends in setting the system off new.....correct?

    I'm not sure exactly what you are asking here. What ends in setting the system off new?

  • by indigoblue69,

    indigoblue69 indigoblue69 Jun 1, 2014 10:57 AM in response to dianeoforegon
    Level 1 (0 points)
    Jun 1, 2014 10:57 AM in response to dianeoforegon

    Unfortunately in most cases I posted a problem to get help from a forum I had to start from scratch and format the system to set it off new. But I still hope to find a better solution...

  • by indigoblue69,

    indigoblue69 indigoblue69 Jun 1, 2014 11:01 AM in response to indigoblue69
    Level 1 (0 points)
    Jun 1, 2014 11:01 AM in response to indigoblue69

    What I found out today is, that once the finder is open I can browse without any problems through my folder structure. But when I want to rename a folder or a single doc or pic, the spinning wheel starts again for 20 seconds.

  • by dianeoforegon,

    dianeoforegon dianeoforegon Jun 18, 2014 3:55 AM in response to indigoblue69
    Level 5 (5,372 points)
    Mac OS X
    Jun 18, 2014 3:55 AM in response to indigoblue69


    Try the steps here to repair YOUR permissions. Not the same as using Disk Utility.

     

    Use OS X Recovery Disk Assistant to reset Your files and folder permissions

     

    I may receive some form of compensation, financial or otherwise, from my recommendation or link.  <Edited by Host>

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