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All replies
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Helpful answers
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Oct 29, 2013 11:10 AM in response to MarkNby jeremy_v,Hi MarkN,
Thanks for visiting Apple Support Communities.
If you don't see the AirPlay icon on your MacBook Pro, try these troubleshooting steps:
iTunes: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS5209
- Verify that you are using the latest version of iTunes.
- iTunes for Mac: Choose iTunes > Check for Updates
- iTunes for Windows: Choose Help > Check for Updates
- Verify that all your AirPlay-enabled devices' software is up to date.
- Verify that all your AirPlay-enabled devices are connected to the same home network.
Note: Some Wi-Fi network configurations offer a guest network that can block certain Internet services from working or seeing other devices on your home network.
If the AirPlay icon doesn’t appear in iTunes
Ensure that you followed these steps to use AirPlay in iTunes.If the AirPlay icon still doesn't appear, try one of the following steps:
- If you want to AirPlay to an Apple TV, ensure that AirPlay is enabled on the Apple TV. From the Apple TV main menu, go to Settings > AirPlay. This should be set to On.
- If you want to AirPlay to an Airport Express, ensure that AirPlay is enabled in the device settings.
- If you want to AirPlay to a 3rd party AirPlay-enabled device, refer to the user guide.
All the best,
Jeremy
- Verify that you are using the latest version of iTunes.
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Oct 29, 2013 11:55 AM in response to jeremy_vby MarkN,Jeremy,
Thank you for the reply. This isn't an iTunes issue as I do have the airplay icon in iTunes. This is the new feature in Mavericks for multiple displays, I suppose, that allows you to stream your desktop to an AppleTV. The icon for this resides on the top menu bar usually next to the time machine icon, at least it is on my other two systems.
In System Preferences -> Displays there is an option for Airplay Display on the systems that work, and not on my MacBook Pro.
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Oct 29, 2013 12:01 PM in response to MarkNby jeremy_v,Hi MarkN,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
Best Regards,
Jeremy
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Dec 27, 2013 7:46 AM in response to MarkNby ZakZapper,Hi MarkN,
I've been having similar problems with my MBP (2012 Retina) - i.e. no AirPlay icon at any time. I also had some network visibility issues - I was connected, but couldn't see other devices on the network. (My MBP, iTunes and Apple TV were all fully updated and I'd 'fiddled' with most user definable settings to no avail).
The solution for me came when I checked the Firewall settings in my McAfee Internet Security software. I had to unlock and adjust the internet security preferences to 'Home or Work'. After this, my AirPlay and network issues were resolved.
Not sure if this will help you, but there you go...
ZZ
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Dec 27, 2013 10:54 AM in response to MarkNby David M Brewer,Your MBP doesn't support AirPlay... sorry. Macs 2011 and up support AirPlay.
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Feb 2, 2014 6:50 PM in response to MarkNby anajjar1,Try this application on your MAC and it will work (Air Parrot) I had the same issue as yours, apple couldn't help. But this app really helped
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Feb 15, 2014 5:40 PM in response to anajjar1by rajshree san francisco,Air Parrot is great for mirroring video, but the audio + video doesn't stream to Apple TV the way Airplay does. Audio should accompany video. Any other solutions?
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Mar 14, 2014 12:42 AM in response to David M Brewerby mike sanders3,It worked just fine on my MacBook 13in 2008 before the Mavericks 10.9.2 upgrade now there is no icon in the menu. Air display is OK in iTunes but no mirroring after upgrade.
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May 29, 2014 11:29 AM in response to ZakZapperby robertsjjr,Hi mate,
Just want to say you are a star, I had been trying to figure out why my Ipad, Iphone etc was working on airplay, and my MB Pro retina wasnt, i tried resetting router at home, changing setting etc, this did it for me. **** mcafee settings lol, thank you!!!
Jamie
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May 21, 2015 5:19 AM in response to MarkNby MCA-UK,I had this problem too on a new macbook pro
Whilst connected to the network the apple tv is on
Go to system settings
Display
And then tick the box which says "show mirroring options in the menu bar when available" and it will appear!
Hope this helps
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Jun 29, 2015 3:50 PM in response to ZakZapperby appledani82,thanks for the McAfee setting tip. This worked for me!
