lettuceisgone

Q: Unlockable iPhone after finding it using ipad

Hi I found my iPhone at home using my ipad.  But my password would not unlock the phone.  I cannot unlock or turn it off.  It simply sits there with my display message: "this phone has been lost. Please call me on ..."  I have pressed "call" thinking that might work but it remains stubbornly locked.  Can anyone please help?  Thank you!

iPhone 4s (8GB), iOS 7.1.1

Posted on May 27, 2014 5:09 PM

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Q: Unlockable iPhone after finding it using ipad

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  • by alex_h1,

    alex_h1 alex_h1 May 30, 2014 7:08 AM in response to lettuceisgone
    Community Specialists
    May 30, 2014 7:08 AM in response to lettuceisgone

    Hello lettuceisgone,

     

    Thanks for using Apple Support Communities.

     

    I understand that your iPhone was put in Lost Mode, and now you are unable to unlock it.  The following information explains what passcode is required, and what you need to do if you forgot it.

     

    Issues with Lost Mode or Lock and your passcode

    Devices are locked with your current passcode. If you have no passcode on your device, you will be asked to create one.

    Some configurations may allow for a four digit passcode lock, but require that it be more secure (for example, it can't be something like "1234"). If the new passcode lock you are attempting to apply does not adhere to the restrictions in place on your device, the passcode lock will not be changed, but your device will lock (with its existing passcode).

    Only Apple retail stores or Apple Authorized Service Providers can unlock computers protected by a firmware password, such as passwords set with Find My Mac.

    If you cannot remember the firmware password for your computer, schedule a service appointment with either an Apple Retail Store or an Apple Authorized Service Provider. If you plan to visit an Apple Retail store, make a reservation at the Genius Bar (only available in some countries).

     

     

    iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac

    http://support.apple.com/kb/TS4006

     

    Take care,

    Alex H.