rschetitini

Q: iTunes 11.2 Crashes On Startup

Allowed the suggested upgrade from iTunes 11.1.5 to 11.2.  Unfortunately, iTunes crashes on startup.  I have attemted fixes for previous versions of iTunes to no avail (updating Quicktime, and adding "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to the PATH).

 

I can successfully launch iTune in safe mode by holding the CTRL-SHIFT keys down.

 

Anyone else having the same problem?  Anyone know what to do?

 

Problem signature:

  Problem Event Name:          BEX

  Application Name:          iTunes.exe

  Application Version:          11.2.0.114

  Application Timestamp:          53742f40

  Fault Module Name:          StackHash_0a9e

  Fault Module Version:          0.0.0.0

  Fault Module Timestamp:          00000000

  Exception Offset:          00000008

  Exception Code:          c0000005

  Exception Data:          00000008

  OS Version:          6.1.7601.2.1.0.768.3

  Locale ID:          1033

  Additional Information 1:          0a9e

  Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:          0a9e

  Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

Windows 7

Posted on May 15, 2014 6:08 PM

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Q: iTunes 11.2 Crashes On Startup

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  • by don_wms,

    don_wms don_wms May 22, 2014 6:05 PM in response to turingtest2
    Level 1 (4 points)
    iOS Apps
    May 22, 2014 6:05 PM in response to turingtest2

    Of course, this is just my opinion...

     

    We all know when world peace will happen.  However, I don't expect any software installer to work perfectly, except for one feature -- backout.  Of course, even backout cannot be truely perfect, but backout should be so well tested that statistically it could be considered perfect.  I'm not picking on Apple. I think every installer should be able to restore back to the pre-install/pre-upgrade state.  I would expect any work done after the installation/upgrade might have to be removed as well. In the case of iTunes, it would be perfectly acceptable to lose music downloads, etc. performed after the installation/upgrade. 

  • by turingtest2,

    turingtest2 turingtest2 May 22, 2014 6:31 PM in response to don_wms
    Level 10 (87,100 points)
    Apple TV
    May 22, 2014 6:31 PM in response to don_wms

    You can try Windows System Restore. I know some people had success using that when iTunes 11.1.4 proved itself to be troublesome. You will probably have to look after restoring the pre update library however.

     

    tt2

  • by Claude t,

    Claude t Claude t May 22, 2014 7:11 PM in response to rschetitini
    Level 1 (0 points)
    May 22, 2014 7:11 PM in response to rschetitini

    I've had the same problem today and still fiddling with my computer to fix it (to no avail it seems). Guess I'll just have to remove and reinstall. Apple is really pathetic. They offer no help.

  • by tom0702,

    tom0702 tom0702 May 28, 2014 11:05 AM in response to rschetitini
    Level 1 (0 points)
    May 28, 2014 11:05 AM in response to rschetitini

    I just received notification from Apple of a new iTunes upgrade (11.2.2.3).  I had high hopes that this would fix the "iTunes has stopped working" crash.  No-go.  Still crashes. 

    Tom  5/28/2014 11:04 a.m. PST

  • by Rabihrn,

    Rabihrn Rabihrn May 29, 2014 12:14 AM in response to rschetitini
    Level 1 (0 points)
    May 29, 2014 12:14 AM in response to rschetitini

    I have the same problem with itunes 11.2.2.3 i uninstalled it and reinstalled again but same...itunes stopped working and it crashes.

  • by widlowy,

    widlowy widlowy May 29, 2014 12:18 AM in response to rschetitini
    Level 1 (0 points)
    May 29, 2014 12:18 AM in response to rschetitini

    I have the same too

  • by turingtest2,

    turingtest2 turingtest2 May 29, 2014 2:11 AM in response to widlowy
    Level 10 (87,100 points)
    Apple TV
    May 29, 2014 2:11 AM in response to widlowy

    For general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.

     

    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

     

    tt2

  • by Grateful Dawg,

    Grateful Dawg Grateful Dawg May 29, 2014 7:28 AM in response to rschetitini
    Level 1 (0 points)
    May 29, 2014 7:28 AM in response to rschetitini

    Up dated to I tunes 11.2.2 today and it does not work, it crashes when I open I tunes. I re-installed and it still crashes. I'm happy I'm not the only one but I Tunes needs to fix this.

  • by lmacri,

    lmacri lmacri May 29, 2014 1:44 PM in response to turingtest2
    Level 1 (0 points)
    May 29, 2014 1:44 PM in response to turingtest2

    Hi turingtest2:

     

    I was experiencing the same Windows error message (event name BEX) as the original poster and Windows data execution prevention (DEP) kept shutting down iTunes after I updated from v. 11.1.4 to 11.2.2 on my 32-bit Vista computer.

     

    Your suggestion to remove all iTunes components and reinstall as described in your user tip Troubleshooting issues With iTunes for Windows updates (including right-clicking on the installer and choosing "Run as Administrator") seems to have solved the problem.  Cheers!!

    -----------

    MS Windows 32-bit Vista Home Premium SP2 * Firefox 29.0.1 * IE 9.0 * 32-bit  iTunes v. 11.2.2.3

    HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

  • by turingtest2,

    turingtest2 turingtest2 May 29, 2014 1:37 PM in response to lmacri
    Level 10 (87,100 points)
    Apple TV
    May 29, 2014 1:37 PM in response to lmacri

    Yay!

     

    tt2

  • by lmacri,

    lmacri lmacri May 30, 2014 5:28 AM in response to lmacri
    Level 1 (0 points)
    May 30, 2014 5:28 AM in response to lmacri

    Sadly, I rebooted my 32-bit Vista computer this morning and it appears that removing and reinstalling all iTunes v. 11.2.2 components didn't completely solve the problem.

     

    I'm now able to use iTunes but when I close the program my hard drive thrashes and my computer freezes for about 30 seconds, followed by a DEP pop-up in my system tray stating: iTunes closed.  To help protect your computer, Data Execution Prevention has closed iTunes. I monitored the shutdown with Process Explorer and the iTunes.exe process doesn't appear to be shutting down properly - the CPU usage column for this process says "Suspended" for the 30 seconds or so until DEP kills the process.

     

    I've posted details of the Windows error (event name BEX) that accompanies the DEP pop-up here in nl220's thread iTunes 11.2 keeps getting shut down by Dell Data Protection.

     

    iTunes EXE Suspended 29 May 2014.jpg

    -----------

    MS Windows 32-bit Vista Home Premium SP2 * Firefox 29.0.1 * IE 9.0 * 32-bit  iTunes v. 11.2.2.3

    HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

  • by mvsuriano,

    mvsuriano mvsuriano May 30, 2014 5:48 AM in response to lmacri
    Level 1 (0 points)
    May 30, 2014 5:48 AM in response to lmacri

    This may be unrelated, but signing out of the iTunes store when you start up the program kept it from crashing for me. You have to do it as quick as possible from the Store menu right after it boots.

     

    I have only experienced this after upgrading. Signing into the iTunes store crashes the program, so I know that seems to be the culprit. I don't know the fix to this issue, but at least have it identified.

     

    For those who are getting a crash on startup, it may be because iTunes is set to automatically sign in on startup.

  • by turingtest2,

    turingtest2 turingtest2 May 30, 2014 6:49 AM in response to mvsuriano
    Level 10 (87,100 points)
    Apple TV
    May 30, 2014 6:49 AM in response to mvsuriano

    A long shot, but try Edit > Preferences > Advanced > Reset Cache.

     

    tt2

  • by lmacri,

    lmacri lmacri May 30, 2014 7:24 AM in response to mvsuriano
    Level 1 (0 points)
    May 30, 2014 7:24 AM in response to mvsuriano

    Hi mvsuriano:

     

    I signed out of the iTunes Store (Store | Sign Out) and opened and closed iTunes a few times, and still get the DEP iTunes was closed error about 30 sec after the GUI is closed.

     

    Hi turingtest2:

     

    I also tried Edit | Preferences | Advanced | Reset iTunes Store Cache and clicked on Reset Cache, but it made no difference.

     

    I'm beginning to wonder if this has something to do with a memory leak.  I noticed a large jump in the working set and virtual size of iTunes.exe when iTunes is shut down - the virtual size sometimes climbs to 500 MB or more after I exit iTunes.  I don't know if this is normal behaviour for iTunes.exe since I've never bothered to monitor this process during an iTunes shutdown before.

     

    iTunes Working Set 30 May 2014.png

    -----------

    MS Windows 32-bit Vista Home Premium SP2 * Firefox 29.0.1 * IE 9.0 * 32-bit  iTunes v. 11.2.2.3

    HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

  • by RabidPyromaniac,

    RabidPyromaniac RabidPyromaniac May 30, 2014 7:37 AM in response to rschetitini
    Level 1 (0 points)
    May 30, 2014 7:37 AM in response to rschetitini

    Is there anyway to just go back to the previous version? I've tried all the suggested ideas but it just plain crashes upon opening

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