Lockies

Q: FaceTime connection or lack of

I have updated my iPad and now can't connect FaceTime, it rings but not connection.

I have checked setting reinstalled, other iPad has latest update so could do with some advise thanks

iPad 2, iOS 7.1.1

Posted on May 31, 2014 12:40 PM

Close

Q: FaceTime connection or lack of

  • All replies
  • Helpful answers

  • by Jason L,

    Jason L Jason L Jun 2, 2014 6:51 AM in response to Lockies
    Community Specialists
    Jun 2, 2014 6:51 AM in response to Lockies

    Hi Lockies,

     

    Welcome to Apple Support Communities!

     

    Take a look at the article below, it has some great tips that will help you get the devices connected with FactTime.

     

    iOS: Troubleshooting FaceTime

    http://support.apple.com/kb/ts3367

     

    Symptoms

    This article outlines the basic troubleshooting steps to resolve FaceTime usage issues.

    Resolution

    If you encounter issues making or receiving FaceTime calls, follow these steps:

    1. Update both devices (your device and your friend's device) to the latest version of iOS.
      If you started to have issues making or receiving FaceTime calls after April 16, 2014, you or your friend may have an expired device certificate. Updating both devices will resolve this issue.
    2. Verify that FaceTime is enabled in Settings > FaceTime.
      • If the issue persists or if you see the message "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
      • If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't disabled in Settings > General > Restrictions.
    3. Verify that the date and time are set correctly: Tap Settings > General > Date & Time and turn on Set Automatically.
    4. Verify that both parties have an active Internet connection and are connected to a Wi-Fi network or a cellular data connection.
    5. Verify push functionality using Mail or other applications that use this feature. FaceTime uses push notifications to send and receive invitations.
    6. Make sure that you have the correct phone number or email address.
    7. Restart your device.
    8. If using FaceTime over a Wi-Fi network, go to the steps to resolve Wi-Fi network issues.

     

    More information about using FaceTime and resolving issues

    Learn how to use FaceTime. FaceTime over cellular data isn't available with iPhone 4 or iPad 2. FaceTime audio calling isn't available with iPod touch (4th generation).

    Learn how to resolve issues with FaceTime for Mac.

    Wi-Fi network issues

     

    FaceTime over Cellular

     

    -Jason