Q: my ipod goes from the apple logo sign to it saying go to www.apple.com/support/ipod

Hey Twiggie26,

Thanks for the question. The following information may help to resolve your issue:

iPod Displays a Red "X" Icon

http://support.apple.com/kb/TS1463

Resolution

 

Restore iPod from Disk Mode

1. Disconnect iPod from your computer.

2. Manually put iPod into Disk Mode.

3. Open the latest version of iTunes and connect iPod.

4. Restore iPod.

 

Setup Service for iPod

If you cannot force your iPod into disk mode and restore it, then your iPod may need service. Click one of the links below to setup an iPod Service Request online or make a reservation at the Genius Bar before visiting your local Apple Retail Store.

 

- Apple Retail Store

- iPod Service Request Online

Thanks,

Matt M.