BennyAf

Q: Kernel Panic. Help finding out the reason.

Hi guys. Last couple months I have been experiencing constant restarts on my macbook air. Some times it works perfectly, but there are days when it reboots 10-15 per hour! I tried everything, exept of taking it to applecare. Look at the report I copied and tell me if you can find something out of it. Thank you very much peeps.

 

Anonymous UUID:       3C09E1E9-692B-2878-7B07-C19572199A1A

 

 

Sun Jun  1 04:17:44 2014

panic(cpu 1 caller 0xffffff8004654cd4): "a freed zone element has been modified: expected 0xffffff8012841600 but found 0xffffff8012845600, bits changed 0x4000, at offset 0 of 256 in zone: ipc kmsgs"@/SourceCache/xnu/xnu-2422.100.13/osfmk/kern/zalloc.c:461

Backtrace (CPU 1), Frame : Return Address

0xffffff800bebbc40 : 0xffffff8004622fa9

0xffffff800bebbcc0 : 0xffffff8004654cd4

0xffffff800bebbd00 : 0xffffff800465276d

0xffffff800bebbd60 : 0xffffff8004651df9

0xffffff800bebbe60 : 0xffffff8004613069

0xffffff800bebbe90 : 0xffffff80046136f3

0xffffff800bebbef0 : 0xffffff800461e000

0xffffff800bebbf70 : 0xffffff80046c989d

0xffffff800bebbfb0 : 0xffffff80046f3c76

 

 

BSD process name corresponding to current thread: notifyd

 

 

Mac OS version:

13D65

 

 

Kernel version:

Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64

Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E

Kernel slide:     0x0000000004400000

Kernel text base: 0xffffff8004600000

System model name: MacBookAir4,2 (Mac-742912EFDBEE19B3)

 

 

System uptime in nanoseconds: 2258124593391

last loaded kext at 2018422488812: com.apple.driver.AppleIntelMCEReporter          104 (addr 0xffffff7f863ca000, size 49152)

last unloaded kext at 1060242676524: com.apple.driver.AppleIntelMCEReporter          104 (addr 0xffffff7f863ca000, size 32768)

loaded kexts:

com.apple.driver.AppleIntelMCEReporter          104

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.filesystems.autofs          3.0

com.apple.driver.AudioAUUC          1.60

com.apple.iokit.IOBluetoothSerialManager          4.2.4f1

com.apple.driver.AGPM          100.14.15

com.apple.driver.ApplePlatformEnabler          2.0.9d1

com.apple.driver.AppleMikeyHIDDriver          124

com.apple.driver.AppleHDA          2.6.1f2

com.apple.driver.AppleMikeyDriver          2.6.1f2

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.driver.AppleSMCLMU          2.0.4d1

com.apple.driver.AppleLPC          1.7.0

com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.4f1

com.apple.driver.AppleUpstreamUserClient          3.5.13

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AppleHWAccess          1

com.apple.driver.AppleThunderboltIP          1.1.2

com.apple.driver.AppleBacklight          170.3.5

com.apple.driver.AppleMCCSControl          1.1.12

com.apple.driver.AppleSMCPDRC          1.0.0

com.apple.driver.AppleIntelHD3000Graphics          8.2.4

com.apple.driver.AppleIntelSNBGraphicsFB          8.2.4

com.apple.driver.AppleUSBTCButtons          240.2

com.apple.driver.AppleUSBTCKeyboard          240.2

com.apple.driver.AppleUSBCardReader          3.4.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          35

com.apple.driver.XsanFilter          404

com.apple.driver.AppleUSBHub          666.4.0

com.apple.iokit.IOAHCIBlockStorage          2.5.1

com.apple.driver.AirPort.Brcm4331          700.20.22

com.apple.driver.AppleAHCIPort          3.0.0

com.apple.driver.AppleUSBEHCI          660.4.0

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleACPIButtons          2.0

com.apple.driver.AppleRTC          2.0

com.apple.driver.AppleHPET          1.8

com.apple.driver.AppleSMBIOS          2.1

com.apple.driver.AppleACPIEC          2.0

com.apple.driver.AppleAPIC          1.7

com.apple.driver.AppleIntelCPUPowerManagementClient          217.92.1

com.apple.nke.applicationfirewall          153

com.apple.security.quarantine          3

com.apple.driver.AppleIntelCPUPowerManagement          217.92.1

com.apple.kext.triggers          1.0

com.apple.iokit.IOSerialFamily          10.0.7

com.apple.AppleGraphicsDeviceControl          3.5.26

com.apple.driver.DspFuncLib          2.6.1f2

com.apple.vecLib.kext          1.0.0

com.apple.iokit.IOAudioFamily          1.9.7fc2

com.apple.kext.OSvKernDSPLib          1.14

com.apple.iokit.IOSurface          91.1

com.apple.iokit.IOBluetoothFamily          4.2.4f1

com.apple.driver.AppleHDAController          2.6.1f2

com.apple.iokit.IOHDAFamily          2.6.1f2

com.apple.driver.AppleSMBusPCI          1.0.12d1

com.apple.driver.IOPlatformPluginLegacy          1.0.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.4f1

com.apple.driver.AppleSMC          3.1.8

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.driver.AppleSMBusController          1.0.11d1

com.apple.driver.IOPlatformPluginFamily          5.7.0d11

com.apple.iokit.IONDRVSupport          2.4.1

com.apple.iokit.IOGraphicsFamily          2.4.1

com.apple.driver.AppleThunderboltDPInAdapter          3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily          3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.5

com.apple.driver.AppleUSBMultitouch          240.9

com.apple.iokit.IOUSBHIDDriver          660.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.6

com.apple.iokit.IOUSBMassStorageClass          3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.6

com.apple.driver.AppleUSBMergeNub          650.4.0

com.apple.driver.AppleUSBComposite          656.4.1

com.apple.iokit.IOUSBUserClient          660.4.2

com.apple.driver.AppleThunderboltNHI          2.0.1

com.apple.iokit.IOThunderboltFamily          3.2.7

com.apple.iokit.IO80211Family          630.35

com.apple.iokit.IONetworkingFamily          3.2

com.apple.iokit.IOAHCIFamily          2.6.5

com.apple.iokit.IOUSBFamily          677.4.0

com.apple.driver.AppleEFINVRAM          2.0

com.apple.driver.AppleEFIRuntime          2.0

com.apple.iokit.IOHIDFamily          2.0.0

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          278.11

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.AppleKeyStore          2

com.apple.driver.DiskImages          371.1

com.apple.iokit.IOStorageFamily          1.9

com.apple.iokit.IOReportFamily          23

com.apple.driver.AppleFDEKeyStore          28.30

com.apple.driver.AppleACPIPlatform          2.0

com.apple.iokit.IOPCIFamily          2.9

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0

com.apple.kec.pthread          1

Model: MacBookAir4,2, BootROM MBA41.0077.B0F, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, SMC 1.73f66

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM128C, 121.33 GB

USB Device: FaceTime Camera (Built-in)

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Hub

USB Device: Internal Memory Card Reader

Thunderbolt Bus: MacBook Air, Apple Inc., 8.1

MacBook Air

Posted on Jun 1, 2014 12:11 AM

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Q: Kernel Panic. Help finding out the reason.

  • All replies
  • Helpful answers

  • by BennyAf,

    BennyAf BennyAf Jun 1, 2014 11:55 AM in response to Klaus1
    Level 1 (0 points)
    Jun 1, 2014 11:55 AM in response to Klaus1

    I know what is a Kernel Panic. I need someone to tell me the reason why I get them. When I was going throught other same topics, I saw how people would find out from the logs what is the reason. That is why I posted it. And here is a new one.

    Anonymous UUID:       3C09E1E9-692B-2878-7B07-C19572199A1A

     

     

    Sun Jun  1 20:50:49 2014

    panic(cpu 1 caller 0xffffff80248c58aa): "Possible memory corruption: pmap_pv_remove(0xffffff8031133c30,0x10b220000,0x4, 0x4000, 0xffffff80cfd83d54, 0xfffffebbc8ac6100): null pv_list!"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/pmap_internal.h:763

    Backtrace (CPU 1), Frame : Return Address

    0xffffff80cfd83c20 : 0xffffff8024822fa9

    0xffffff80cfd83ca0 : 0xffffff80248c58aa

    0xffffff80cfd83d80 : 0xffffff80248c5db7

    0xffffff80cfd83de0 : 0xffffff802487e0ca

    0xffffff80cfd83ef0 : 0xffffff802488239f

    0xffffff80cfd83f20 : 0xffffff7fa514d594

    0xffffff80cfd83f50 : 0xffffff8024c40653

    0xffffff80cfd83fb0 : 0xffffff80248f3c56

          Kernel Extensions in backtrace:

             com.apple.kec.pthread(1.0)[882075E6-12C4-3225-8750-928715183739]@0xffffff7fa514 c000->0xffffff7fa5156fff

     

     

    BSD process name corresponding to current thread: com.apple.WebKit

     

     

    Mac OS version:

    13D65

     

     

    Kernel version:

    Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64

    Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E

    Kernel slide:     0x0000000024600000

    Kernel text base: 0xffffff8024800000

    System model name: MacBookAir4,2 (Mac-742912EFDBEE19B3)

     

     

    System uptime in nanoseconds: 11423396759634

    last loaded kext at 10150202954070: com.apple.driver.AppleIntelMCEReporter          104 (addr 0xffffff7fa65ca000, size 49152)

    last unloaded kext at 10215358913484: com.apple.driver.AppleIntelMCEReporter          104 (addr 0xffffff7fa65ca000, size 32768)

    loaded kexts:

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AudioAUUC          1.60

    com.apple.iokit.IOBluetoothSerialManager          4.2.4f1

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AGPM          100.14.15

    com.apple.driver.ApplePlatformEnabler          2.0.9d1

    com.apple.driver.AppleMikeyHIDDriver          124

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.driver.AppleHDA          2.6.1f2

    com.apple.driver.AppleUpstreamUserClient          3.5.13

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AppleHWAccess          1

    com.apple.driver.AppleSMCLMU          2.0.4d1

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.driver.AppleMikeyDriver          2.6.1f2

    com.apple.driver.AppleLPC          1.7.0

    com.apple.driver.AppleThunderboltIP          1.1.2

    com.apple.driver.AppleBacklight          170.3.5

    com.apple.driver.AppleMCCSControl          1.1.12

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.4f1

    com.apple.driver.AppleIntelHD3000Graphics          8.2.4

    com.apple.driver.AppleIntelSNBGraphicsFB          8.2.4

    com.apple.driver.AppleUSBTCButtons          240.2

    com.apple.driver.AppleUSBTCKeyboard          240.2

    com.apple.driver.AppleUSBCardReader          3.4.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          35

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.5.1

    com.apple.driver.AppleUSBHub          666.4.0

    com.apple.driver.AirPort.Brcm4331          700.20.22

    com.apple.driver.AppleAHCIPort          3.0.0

    com.apple.driver.AppleUSBEHCI          660.4.0

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleRTC          2.0

    com.apple.driver.AppleACPIButtons          2.0

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          2.1

    com.apple.driver.AppleACPIEC          2.0

    com.apple.driver.AppleAPIC          1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient          217.92.1

    com.apple.nke.applicationfirewall          153

    com.apple.security.quarantine          3

    com.apple.driver.AppleIntelCPUPowerManagement          217.92.1

    com.apple.iokit.IOSerialFamily          10.0.7

    com.apple.kext.triggers          1.0

    com.apple.AppleGraphicsDeviceControl          3.5.26

    com.apple.driver.DspFuncLib          2.6.1f2

    com.apple.vecLib.kext          1.0.0

    com.apple.iokit.IOAudioFamily          1.9.7fc2

    com.apple.kext.OSvKernDSPLib          1.14

    com.apple.iokit.IOSurface          91.1

    com.apple.iokit.IOBluetoothFamily          4.2.4f1

    com.apple.driver.AppleSMC          3.1.8

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.driver.AppleSMBusPCI          1.0.12d1

    com.apple.driver.IOPlatformPluginFamily          5.7.0d11

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.driver.AppleSMBusController          1.0.11d1

    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.4f1

    com.apple.driver.AppleHDAController          2.6.1f2

    com.apple.iokit.IOHDAFamily          2.6.1f2

    com.apple.iokit.IONDRVSupport          2.4.1

    com.apple.iokit.IOGraphicsFamily          2.4.1

    com.apple.driver.AppleThunderboltDPInAdapter          3.1.7

    com.apple.driver.AppleThunderboltDPAdapterFamily          3.1.7

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.5

    com.apple.driver.AppleUSBMultitouch          240.9

    com.apple.iokit.IOUSBHIDDriver          660.4.0

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.6

    com.apple.iokit.IOUSBMassStorageClass          3.6.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.6

    com.apple.driver.AppleUSBMergeNub          650.4.0

    com.apple.driver.AppleUSBComposite          656.4.1

    com.apple.driver.AppleThunderboltNHI          2.0.1

    com.apple.iokit.IOThunderboltFamily          3.2.7

    com.apple.iokit.IOUSBUserClient          660.4.2

    com.apple.iokit.IO80211Family          630.35

    com.apple.iokit.IONetworkingFamily          3.2

    com.apple.iokit.IOAHCIFamily          2.6.5

    com.apple.iokit.IOUSBFamily          677.4.0

    com.apple.driver.AppleEFINVRAM          2.0

    com.apple.driver.AppleEFIRuntime          2.0

    com.apple.iokit.IOHIDFamily          2.0.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          278.11

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.AppleKeyStore          2

    com.apple.driver.DiskImages          371.1

    com.apple.iokit.IOStorageFamily          1.9

    com.apple.iokit.IOReportFamily          23

    com.apple.driver.AppleFDEKeyStore          28.30

    com.apple.driver.AppleACPIPlatform          2.0

    com.apple.iokit.IOPCIFamily          2.9

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

    com.apple.kec.pthread          1

    Model: MacBookAir4,2, BootROM MBA41.0077.B0F, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, SMC 1.73f66

    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.22)

    Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    Serial ATA Device: APPLE SSD SM128C, 121.33 GB

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: FaceTime Camera (Built-in)

    USB Device: Hub

    USB Device: Internal Memory Card Reader

    Thunderbolt Bus: MacBook Air, Apple Inc., 8.1

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jun 1, 2014 2:06 PM in response to BennyAf
    Level 10 (208,037 points)
    Applications
    Jun 1, 2014 2:06 PM in response to BennyAf

    That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:

    1. A stale or corrupt kernel cache
    2. A damaged OS X installation
    3. A fault in a peripheral device, if any
    4. Corrupt non-volatile memory (NVRAM)
    5. An internal hardware fault (including incompatible memory)
    6. An obscure bug in OS X

    You may already have ruled out some of these.

    Rule out #1 by starting up in safe mode and then restarting as usual. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.

    You can rule out #2 and #3 by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation may solve a problem that isn't solved by reinstalling in place.

    Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.

    If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications of the machine.

    Apple Diagnostics or the Apple Hardware Test, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test, if applicable.

    In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve starting up from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.

    Even if FileVault is not active, an aftermarket SSD may be the cause of kernel panics. Check the manufacturer's website for a firmware update.

    Connecting more than one display is another reported trigger for OS X bugs.

    If the system is not fully up to date, running Software Update might get you a bug fix.

    In rare cases, a malformed network packet from a defective router or other network device can cause panics. Such packets could also be sent deliberately by a skillful attacker. This possibility is something to consider if you run a public server that might be the target of such an attack.

    Otherwise, make a "Genius" appointment at an Apple Store, or go to another authorized service provider to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.

    Print the first page of the panic report and bring it with you.

  • by franzkaiser,Helpful

    franzkaiser franzkaiser Jun 1, 2014 2:31 PM in response to BennyAf
    Level 2 (294 points)
    Mac OS X
    Jun 1, 2014 2:31 PM in response to BennyAf

    From posts I've read here and elsewhere, these "freed zone element" panics are often cause by malfunctioning memory cards. Also, the second log you posted lists "possible memory corruption." If this was my machine, I would start with trying to replace the memory or having the Apple geniuses do it.

  • by BennyAf,

    BennyAf BennyAf Jun 7, 2014 2:56 AM in response to Linc Davis
    Level 1 (0 points)
    Jun 7, 2014 2:56 AM in response to Linc Davis

    I tried running in Safe Mode for almost a day. Interestingly, no kernel panics occured during that time. You all know that the defective RAM is worst for Macbook Air, because its integrated to logic board. That is why I would like to eliminate all other causes before I deal with RAM issue. Thank you for your rapid replies on my topic. I really appreciate it.