sylvain.bonnard

Q: App store error 13

Hi,

 

Please advise how to solve the App store error 13

I can't update my Mac applications anymore.

 

Ths

 

Sylvain

Mac Pro, OS X Mavericks (10.9.3)

Posted on Jun 2, 2014 3:08 PM

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Q: App store error 13

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jun 2, 2014 5:30 PM in response to sylvain.bonnard
    Level 10 (207,925 points)
    Applications
    Jun 2, 2014 5:30 PM in response to sylvain.bonnard

    First take the steps recommended in this support article. If there's no change, continue as follows.

    Back up all data.

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/Cookies/com.apple.appstore.cookies

    Right-click or control-click the line and select

    Services Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

    Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Jun 3, 2014 4:33 AM in response to sylvain.bonnard
    Level 10 (119,760 points)
    Apple Watch
    Jun 3, 2014 4:33 AM in response to sylvain.bonnard

    Try this user tip >  Help for Mac App Store Error 13

  • by sylvain.bonnard,

    sylvain.bonnard sylvain.bonnard Jun 3, 2014 11:54 AM in response to Linc Davis
    Level 1 (0 points)
    Jun 3, 2014 11:54 AM in response to Linc Davis

    Thank you very much but your advice did not help to solve error 13

    Any other idea ?

     

    Thanks a lot

     

    Sylvain

  • by sylvain.bonnard,

    sylvain.bonnard sylvain.bonnard Jun 3, 2014 11:55 AM in response to Carolyn Samit
    Level 1 (0 points)
    Jun 3, 2014 11:55 AM in response to Carolyn Samit

    Thank you very much but your advice did not help to solve  App store error 13

    Any other idea ?

     

    Thanks a lot

     

    Sylvain

  • by Linc Davis,

    Linc Davis Linc Davis Jun 3, 2014 1:28 PM in response to sylvain.bonnard
    Level 10 (207,925 points)
    Applications
    Jun 3, 2014 1:28 PM in response to sylvain.bonnard

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    The title of the Console window should be All Messages. If it isn't, select

    SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

    View Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by Strauzzy7890,

    Strauzzy7890 Strauzzy7890 Jun 10, 2014 9:06 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 10, 2014 9:06 PM in response to Linc Davis

    I don't know if he had posted the log, but this is what I got in the "all messages" because I have been getting that same error message in the app store.

     

    12/10/14 9:50:14.690 PM com.apple.SecurityServer: Failed to authorize right 'system.install.apple-software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/in stalld' [3060] for authorization created by '/Applications/App Store.app' [2961]

    12/10/14 9:50:14.722 PM com.apple.SecurityServer: Failed to authorize right 'system.install.software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/in stalld' [3060] for authorization created by '/Applications/App Store.app' [2961]

  • by jelmer3000,

    jelmer3000 jelmer3000 Jan 7, 2015 6:25 AM in response to sylvain.bonnard
    Level 1 (0 points)
    Jan 7, 2015 6:25 AM in response to sylvain.bonnard

    In my case, I simply had to log into the App store.

     

    I had bought ann application with a certain iTunes account. In order to update that application, I had to login to the app store with thatiTunes account before updating. Makes sense.