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All replies
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Helpful answers
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by Linc Davis,Jun 2, 2014 5:30 PM in response to sylvain.bonnard
Linc Davis
Jun 2, 2014 5:30 PM
in response to sylvain.bonnard
Level 10 (207,926 points)
ApplicationsFirst take the steps recommended in this support article. If there's no change, continue as follows.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Cookies/com.apple.appstore.cookies
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
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by Carolyn Samit,Jun 3, 2014 4:33 AM in response to sylvain.bonnard
Carolyn Samit
Jun 3, 2014 4:33 AM
in response to sylvain.bonnard
Level 10 (120,256 points)
Apple WatchTry this user tip > Help for Mac App Store Error 13
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Jun 3, 2014 11:54 AM in response to Linc Davisby sylvain.bonnard,Thank you very much but your advice did not help to solve error 13
Any other idea ?
Thanks a lot
Sylvain
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Jun 3, 2014 11:55 AM in response to Carolyn Samitby sylvain.bonnard,Thank you very much but your advice did not help to solve App store error 13
Any other idea ?
Thanks a lot
Sylvain
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by Linc Davis,Jun 3, 2014 1:28 PM in response to sylvain.bonnard
Linc Davis
Jun 3, 2014 1:28 PM
in response to sylvain.bonnard
Level 10 (207,926 points)
ApplicationsLaunch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
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Jun 10, 2014 9:06 PM in response to Linc Davisby Strauzzy7890,I don't know if he had posted the log, but this is what I got in the "all messages" because I have been getting that same error message in the app store.
12/10/14 9:50:14.690 PM com.apple.SecurityServer: Failed to authorize right 'system.install.apple-software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/in stalld' [3060] for authorization created by '/Applications/App Store.app' [2961]
12/10/14 9:50:14.722 PM com.apple.SecurityServer: Failed to authorize right 'system.install.software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/in stalld' [3060] for authorization created by '/Applications/App Store.app' [2961]
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Jan 7, 2015 6:25 AM in response to sylvain.bonnardby jelmer3000,In my case, I simply had to log into the App store.
I had bought ann application with a certain iTunes account. In order to update that application, I had to login to the app store with thatiTunes account before updating. Makes sense.