Mail & flags
Mail's Flagged folder is empty after upgrading to 10.9.3. (iCloud account)
Any ideas?
MacBook Pro with Retina display, OS X Mavericks (10.9.3), 2.7, 16, 512 MacBookPro10,1
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Did you find any solution ?
I have the same problem on my iMac since 10.9.3 final version. I can make the flags reappear by affecting some to some email. But it doesn't stay long, and even though I have some mail flagged with various colors, those messages don't appear when I select the corresponding flag in the left column.
Nothing yet. I still have Applecare so I gave Apple a call and so far there’s no solution. We did some data captures and sent them to Apple and now they’re being sent to the engineering department. I hope to hear from them early next week.
So far my troubleshooting has been limited to reinstalling the OS and rebuilding the mailboxes, neither of which had any effect.
Strangely, I’m running the same version on my MacBook Air and Mail appears to be working fine there.
As soon as I get any news I’ll post it here.
Thanks, I'm currently trying those two methods too, I'll see.
http://support.apple.com/kb/PH11704
http://support.apple.com/kb/PH11811?viewlocale=en_US&locale=en_US
And curiously, the same configuration at work has zero problem too.
I just heard back from Apple and while it seems to be a known problem, they have no idea how to fix it. I'm expecting another call sometime next week.
BTW, the search function in Mail also stopped working. :-P
The same goes for me with the search engine. Reindexing with Spotlight and even recreating my Gmail mailbox did nothing.
Good news that you heard from them ! Was it someone from the engineering team or AppleCare ?
If you can provide me some more context and a screenshot. I work for this website below and maybe I could write about this problem if I find some other users with the same issue.
http://www.macg.co/os-x/2014/05/os-x-1093-des-problemes-sur-les-configurations-m ulti-ecrans-82007
The call was from AppleCare, passing on information from engineering.
Here’s a screenshot with half of the messages flagged and an empty Flagged mailbox.There is also a search loaded without the expected results.
Ok, fine, thanks !
I'm gonna try to setup Mail in an other user account, as suggested here :
https://discussions.apple.com/thread/6190275?answerId=25776834022#25776834022
One of the guy had this problem fixed on his Mac, but unfortunately he doesn't know how.
I tried setting up another user account, that didn't help.
Try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Booting into safe mode didn’t change Mail’s behavior, though it did cause an entertainingly bizarre chain of problems when I booted normally.
Finder began to crash about once a minute. I eventually decided to boot into the recovery partition and reinstall Mavericks (Something I tried while troubleshooting Mail) but once I was at the install screen, it wanted to install Mountain Lion! I thought this was odd so I called Apple (I make it a point to get every penny’s worth out of AppleCare!). They suggested that I try reinstalling from the Web, so I tried that. Things were poking along normally until the installer wanted to install Lion!
At this rate I figured I’d be installing System 7 by morning, so back on the phone with Apple.
I was able to reinstall Mavericks from the App store and now Finder is back to normal, and with a bit of luck, so is my recovery partition.
So, Eric, any more bright ideas? ;-)
Ok, this has gotten seriously weird. Spotlight stopped working. After reinstalling the OS I took a look at the Spotlight preferences and noticed that there was nothing under the privacy tab (all my external volumes should be listed). If I tried to add a drive or a folder I was greeted with an ‘unknown error’.
More time with AppleCare tech support which got me connected to a senior advisor. Lots of troubleshooting to no avail and his notes and screen shots were sent to engineering. Someone will get in touch next week.
I started thinking and recalled I once had a program that would cause Spotlight to reindex. I couldn't find it so I did a quick internet search and found this command: “sudo mdutil -E /“.
It was for an older version of OS X and didn’t work, BUT among the error messages barfed up in terminal, there was a reference to something like the Spotlight server or service being disabled.
I poked around a bit more and found this page: http://osxdaily.com/2011/12/10/disable-or-enable-spotlight-in-mac-os-x-lion/ That had this command line: “sudo launchctl load -w /System/Library/LaunchDaemons/com.apple.metadata.mds.plist”.
I pasted that into Terminal and lo and behold, Spotlight started reindexing!
I checked Spotlight’s pref and didn’t have to add my external drives to the privacy list, they were already there! After a while Spotlight was done reindexing and I went to bed.
This morning I blearily checked my email and eventually noticed that FLAGS WERE BACK!! Not only that, Mail’s search function was working again!
I don’t know what I did, and if someone could explain it to me I’d be grateful, but as near as I can tell, Spotlight must be more tightly integrated with the system than I ever imagined. Either that or Mavericks just got sick of me fiddling with its insides and decided to cooperate.
Cool !
I tried the same trick but nothing changed.
The Apple tech called and I had great fun telling him I fixed it and then trying to explain what I did. He wanted details to send to the engineering group so I sent him a copy of the above with a request that someone call me and explain what happened.
I’ve had odd computer problems in the past 30 or so years, but this has to be in the top three, especially if you throw in the wackiness with the OS X install attempts.
After Spotlight was done reindexing I tried Mail’s search function without any luck. When I went to sleep I left the computer on (I rarely turn it off) and in the morning Mail was working normally. Maybe it just needs time? There are periodic ‘housekeeping’ operations that OS X performs at off hours (or used to), so maybe one of those was instrumental.
I’m glad I was able to fix the problem, but it bothers me that I have no idea exactly what happened.
Mail & flags