Q: Why do I continually get the error message "iTunes Match could not be updated because you were disconnected from the network durin ... Why do I continually get the error message "iTunes Match could not be updated because you were disconnected from the network during processing"? What network? more
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Helpful answers
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Jun 7, 2014 8:31 AM in response to FredJayby jeffd55,Hello FredJay,
Thank you for contacting Apple Support Communities.
iTunes Match needs a network connection to work, either Wi-Fi, cellular or wired. See the following:
Make sure you have an active Internet connection
Be sure your computer or device has an active Internet connection by loading a webpage using Safari or another web browser.
On an iOS device with cellular support, if you are not on a Wi-Fi network, try enabling 3G cellular data1 for iTunes Match.
- For iOS 6, tap Settings > iTunes & App Stores > Use Cellular Data > On
- For iOS 5.1.1 or earlier, tap Settings > iTunes & App Store > Use Cellular Data > On
1Fees may be associated with downloading over cellular networks; contact your wireless carrier for details.
From:
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/TS4054
Regards,
Jeff D.
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Jun 14, 2014 2:23 PM in response to FredJayby waylons2,I'm having the exact same problem. Either the match process hangs nearing completion, or I get that same message. I have a rock-solid WiFi connection to an Airport Extreme router in close proximity, and a 50+mbps connection from my ISP. This has been happening a lot over the last week. I have had no other problems with network/download/upload speed. Seems like an issue with iTunes match.
**Edited to correct typos.**
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Jun 15, 2014 6:41 AM in response to jeffd55by FredJay,To: JeffD55
I have a strong internet connection for everything else. It's just iTunes Match that seems to be giving me trouble.
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Jun 15, 2014 7:39 AM in response to FredJayby Jimzgoldfinch,Hi,
This is probably related to the ongoing issues with Itunes match. There are a few threads relating to this issue with match.
Jim
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Jul 5, 2014 5:11 AM in response to FredJayby willfrombelfast,I had the same problem, and turned off all my google chrome extensions then it started to work fine
In particular I was using a isp-proxy extension called Zen Mate that seemed to be causing an issue - I disabled it and itunes Match started to work again
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Aug 1, 2015 6:12 AM in response to FredJayby Set_me_up,I Have the same error on my PC, no internet problem just iTunes Match, only the first time worked when I signed up, get it together Apple, I expect to get my money's worth.

