FredJay

Q: Why do I continually get the error message "iTunes Match could not be updated because you were disconnected from the network during processing"? What network?

Over the last 4 or 5 days, I get this message every time I open iTunes.  I'm not sure what network this error message is talking about.  Any ideas?

Posted on Jun 5, 2014 2:33 PM

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Q: Why do I continually get the error message "iTunes Match could not be updated because you were disconnected from the network durin ... more

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  • by jeffd55,

    jeffd55 jeffd55 Jun 7, 2014 8:31 AM in response to FredJay
    Community Specialists
    Jun 7, 2014 8:31 AM in response to FredJay

    Hello FredJay,

     

    Thank you for contacting Apple Support Communities.

     

    iTunes Match needs a network connection to work, either Wi-Fi, cellular or wired. See the following:

     

    Make sure you have an active Internet connection

    Be sure your computer or device has an active Internet connection by loading a webpage using Safari or another web browser.

    On an iOS device with cellular support, if you are not on a Wi-Fi network, try enabling 3G cellular data1 for iTunes Match.

    • For iOS 6, tap Settings > iTunes & App Stores > Use Cellular Data > On
    • For iOS 5.1.1 or earlier, tap Settings > iTunes & App Store > Use Cellular Data > On

    1Fees may be associated with downloading over cellular networks; contact your wireless carrier for details.

     

    From:

     

    iTunes Store: Troubleshooting iTunes Match

    http://support.apple.com/kb/TS4054

     

    Regards,

    Jeff D.

  • by zildjan,

    zildjan zildjan Jun 8, 2014 7:34 AM in response to jeffd55
    Level 1 (0 points)
    Jun 8, 2014 7:34 AM in response to jeffd55

    Hello,

    I have the same problem for 3 or 4 days, I can not finish upload my songs and it annoys me a lot !

    It's in french sorry... (It is impossible to respond to your request at the itunes store. It is impossible to establish the network connection.)

    But I am truly connected.

    itunes-error.jpg

    Thank you

  • by waylons2,

    waylons2 waylons2 Jun 14, 2014 2:23 PM in response to FredJay
    Level 1 (0 points)
    Jun 14, 2014 2:23 PM in response to FredJay

    I'm having the exact same problem. Either the match process hangs nearing completion, or I get that same message. I have a rock-solid WiFi connection to an Airport Extreme router in close proximity, and a 50+mbps connection from my ISP. This has been happening a lot over the last week.  I have had no other problems with network/download/upload speed. Seems like an issue with iTunes match.

     

     

    **Edited to correct typos.**

  • by FredJay,

    FredJay FredJay Jun 15, 2014 6:41 AM in response to jeffd55
    Level 1 (0 points)
    Jun 15, 2014 6:41 AM in response to jeffd55

    To:  JeffD55

     

    I have a strong internet connection for everything else.  It's just iTunes Match that seems to be giving me trouble.

  • by Jimzgoldfinch,

    Jimzgoldfinch Jimzgoldfinch Jun 15, 2014 7:39 AM in response to FredJay
    Level 6 (9,249 points)
    iTunes
    Jun 15, 2014 7:39 AM in response to FredJay

    Hi,

    This is probably related to the ongoing issues with Itunes match. There are a few threads relating to this issue with match.

     

    Jim

  • by willfrombelfast,

    willfrombelfast willfrombelfast Jul 5, 2014 5:11 AM in response to FredJay
    Level 1 (0 points)
    Jul 5, 2014 5:11 AM in response to FredJay

    I had the same problem, and turned off all my google chrome extensions then it started to work fine

    In particular I was using a isp-proxy extension called Zen Mate that seemed to be causing an issue - I disabled it and itunes Match started to work again

  • by Set_me_up,

    Set_me_up Set_me_up Aug 1, 2015 6:12 AM in response to FredJay
    Level 1 (0 points)
    Aug 1, 2015 6:12 AM in response to FredJay

    I Have the same error on my PC, no internet problem just iTunes Match, only the first time worked when I signed up, get it together Apple, I expect to get my money's worth.