Zylon118

Q: Antivirus blocking adobe flash download

I went to the adobe site to download it and when I clicked on the download button it took me to the download page for about 1 second before sending me back to the original flashplayer page.  The original page says I may need to disable antivirus software in order to download the application.  I don't know of any to  disable.  I've never had this kind of issue before.  Has anyone else experienced this?  What was your fix?  Thanks.

MacBook Air

Posted on Jun 9, 2014 6:29 PM

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Q: Antivirus blocking adobe flash download

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  • by Melophage,

    Melophage Melophage Jun 9, 2014 6:33 PM in response to Zylon118
    Level 5 (7,161 points)
    Jun 9, 2014 6:33 PM in response to Zylon118

    Zylon118,

     

    you could try downloading the offline Flash Player installer, and running that locally to see if it installs without problems.

  • by Allan Eckert,

    Allan Eckert Allan Eckert Jun 9, 2014 6:35 PM in response to Zylon118
    Level 9 (53,581 points)
    Desktops
    Jun 9, 2014 6:35 PM in response to Zylon118

    Just uninstall the AV software

     

    It is not needed on the Mac

  • by Zylon118,

    Zylon118 Zylon118 Jun 9, 2014 6:41 PM in response to Allan Eckert
    Level 1 (1 points)
    Jun 9, 2014 6:41 PM in response to Allan Eckert

    Allan where would i find the AV software?

  • by Zylon118,

    Zylon118 Zylon118 Jun 9, 2014 6:41 PM in response to Melophage
    Level 1 (1 points)
    Jun 9, 2014 6:41 PM in response to Melophage

    Melo,

     

    The link did not work.

  • by Allan Eckert,

    Allan Eckert Allan Eckert Jun 9, 2014 6:42 PM in response to Zylon118
    Level 9 (53,581 points)
    Desktops
    Jun 9, 2014 6:42 PM in response to Zylon118

    I suggest you download and install EtreCheck from http://etresoft.com/etrecheck

     

    Run EtreCheck and publish report here

     

    That report will help us help you

     

    Allan

  • by Zylon118,

    Zylon118 Zylon118 Jun 9, 2014 6:45 PM in response to Allan Eckert
    Level 1 (1 points)
    Jun 9, 2014 6:45 PM in response to Allan Eckert

    EtreCheck version: 1.9.11 (43) - report generated June 9, 2014 at 9:44:16 PM EDT

     

    Hardware Information:

              MacBook Air (13-inch, Mid 2013)

              MacBook Air - model: MacBookAir6,2

              1 1.4 GHz Intel Core i5 CPU: 2 cores

              8 GB RAM

     

    Video Information:

              Intel HD Graphics 5000 - VRAM: (null)

     

    System Software:

              OS X 10.9.3 (13D65) - Uptime: 0 days 1:4:39

     

    Disk Information:

              APPLE SSD SD0256F disk0 : (251 GB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) / [Startup]: 250.14 GB (230.66 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

    USB Information:

              Apple Internal Memory Card Reader

              Apple Inc. BRCM20702 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information:

              Apple Inc. thunderbolt_bus

     

    Gatekeeper:

              Mac App Store and identified developers

     

    User Login Items:

              iTunesHelper

     

    Internet Plug-ins:

              Default Browser: Version: 537 - SDK 10.9

              QuickTime Plugin: Version: 7.7.3

     

    Safari Extensions:

              tapiture-safari: Version: 2.0.2

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

              AirPlay: Version: 2.0 - SDK 10.9

              AppleAVBAudio: Version: 203.2 - SDK 10.9

              iSightAudio: Version: 7.7.3 - SDK 10.9

     

    iTunes Plug-ins:

              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

     

    3rd Party Preference Panes:

              None

     

    Time Machine:

              Time Machine not configured!

     

    Top Processes by CPU:

                   2%          WindowServer

                   1%          fontd

                   0%          hidd

                   0%          warmd

                   0%          aosnotifyd

     

    Top Processes by Memory:

              180 MB          com.apple.WebKit.WebContent

              123 MB          Safari

              115 MB          com.apple.IconServicesAgent

              74 MB          Numbers

              57 MB          Finder

     

    Virtual Memory Information:

              5.31 GB          Free RAM

              1.77 GB          Active RAM

              264 MB          Inactive RAM

              674 MB          Wired RAM

              284 MB          Page-ins

              0 B          Page-outs

  • by Allan Eckert,

    Allan Eckert Allan Eckert Jun 9, 2014 6:50 PM in response to Zylon118
    Level 9 (53,581 points)
    Desktops
    Jun 9, 2014 6:50 PM in response to Zylon118

    Well according to the report you don't have any AV software installed.

     

    Is this the site where you are attempting to download from

     

    http://www.adobe.com/support/flashplayer/downloads.html

     

    If not, try this one and see if it works.

     

    Only thing I can see from the report that I don;t like is that you have not configured backup. That is dangerous to run without having your data backed up.

  • by Zylon118,

    Zylon118 Zylon118 Jun 9, 2014 6:53 PM in response to Allan Eckert
    Level 1 (1 points)
    Jun 9, 2014 6:53 PM in response to Allan Eckert

    I've tried downloading the most recent Flash and i get the anti virus message and i tried downloading virson 11.7 it takes me to the windows download.

  • by Allan Eckert,

    Allan Eckert Allan Eckert Jun 9, 2014 6:55 PM in response to Zylon118
    Level 9 (53,581 points)
    Desktops
    Jun 9, 2014 6:55 PM in response to Zylon118

    The link I posted work for me without any problems at all.

     

    What link are you using to download from?

  • by Zylon118,

    Zylon118 Zylon118 Jun 9, 2014 7:02 PM in response to Allan Eckert
    Level 1 (1 points)
    Jun 9, 2014 7:02 PM in response to Allan Eckert

    I've tried the Flash 13, Flash 11.7 links, and the "get the latest verison" link also.

     

    I either get " the applicion can not be found" or taken to the download page where the install button apperas for a mintue then changes to "Your antivirus software must allow you to install software."

  • by Melophage,

    Melophage Melophage Jun 9, 2014 7:30 PM in response to Zylon118
    Level 5 (7,161 points)
    Jun 9, 2014 7:30 PM in response to Zylon118

    Zylon118,

     

    The link did not work.

     

    I’ve just tried that link to the offline Flash Player installer on my MacBook Pro, and it downloads without problems for me.

  • by Zylon118,

    Zylon118 Zylon118 Jun 9, 2014 7:36 PM in response to Melophage
    Level 1 (1 points)
    Jun 9, 2014 7:36 PM in response to Melophage

    I get " application not found"

  • by Melophage,

    Melophage Melophage Jun 9, 2014 8:21 PM in response to Zylon118
    Level 5 (7,161 points)
    Jun 9, 2014 8:21 PM in response to Zylon118

    Zylon118,

     

    save the indented lines below in a text file, e.g. download.uu on your desktop:

     

    begin-base64 755 download_flash_player
    OgpjdXJsIC1vIH4vRGVza3RvcC9pbnN0YWxsX2ZsYXNoX3BsYXllcl9vc3guZG1nIGh0dHA6Ly9m
    cGRvd25sb2FkLm1hY3JvbWVkaWEuY29tL2dldC9mbGFzaHBsYXllci9wZGMvMTMuMC4wLjIxNC9p
    bnN0YWxsX2ZsYXNoX3BsYXllcl9vc3guZG1nCg==
    ====

     

    After it’s been saved, open Terminal and run the following commands in the Terminal window:

     

    cd ~/Desktop

    uudecode download.uu

    ./download_flash_player

     

    Do these commands let you download the offline Flash Player installer?

  • by Zylon118,

    Zylon118 Zylon118 Jun 9, 2014 8:31 PM in response to Melophage
    Level 1 (1 points)
    Jun 9, 2014 8:31 PM in response to Melophage

    where do i terminal?

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