Photogirl01

Q: My mac is soooooooooo slow.

Sometimes it takes 10 seconds just to move a window…help what can I do? Its driving me crazy. I can hear the hard disc chugging away. Sorry Im sure this questions been asked a million times before.

iMac, OS X Mountain Lion (10.8.5)

Posted on Jun 10, 2014 11:36 AM

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Q: My mac is soooooooooo slow.

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  • Helpful answers

  • by Old Toad,

    Old Toad Old Toad Jun 10, 2014 11:37 AM in response to Photogirl01
    Level 10 (141,525 points)
    Mac OS X
    Jun 10, 2014 11:37 AM in response to Photogirl01

    Download and run Etrecheck.  Copy and paste the results into your next post. It's a diagnostic tool that was developed by one of the most respected users here in the ASC.

     

    OT

  • by John Galt,

    John Galt John Galt Jun 10, 2014 11:45 AM in response to Photogirl01
    Level 9 (50,065 points)
    Mac OS X
    Jun 10, 2014 11:45 AM in response to Photogirl01

    Do you have a backup of your important work and other files?

  • by Photogirl01,

    Photogirl01 Photogirl01 Jun 10, 2014 11:53 AM in response to John Galt
    Level 1 (0 points)
    Jun 10, 2014 11:53 AM in response to John Galt

    Well kind of. I did a back up last month to my external HD but I will run another now.

  • by Photogirl01,

    Photogirl01 Photogirl01 Jun 10, 2014 11:57 AM in response to Old Toad
    Level 1 (0 points)
    Jun 10, 2014 11:57 AM in response to Old Toad

    Thanks I will do that now.

  • by John Galt,Helpful

    John Galt John Galt Jun 10, 2014 11:59 AM in response to Photogirl01
    Level 9 (50,065 points)
    Mac OS X
    Jun 10, 2014 11:59 AM in response to Photogirl01

    Do that before anything else. Preferably, create two backups. The symptoms you describe are consistent with a failing hard disk drive, but other causes are certainly possible.

  • by Photogirl01,

    Photogirl01 Photogirl01 Jun 10, 2014 12:01 PM in response to Old Toad
    Level 1 (0 points)
    Jun 10, 2014 12:01 PM in response to Old Toad

    EtreCheck version: 1.9.11 (43) - report generated 10 June 2014 19:58:55 BST

     

    Hardware Information:

              iMac (27-inch, Mid 2010)

              iMac - model: iMac11,3

              1 3.2 GHz Intel Core i3 CPU: 2 cores

              4 GB RAM

     

    Video Information:

              ATI Radeon HD 5750 - VRAM: 1024 MB

     

    System Software:

              OS X 10.8.5 (12F45) - Uptime: 22 days 3:50:13

     

    Disk Information:

              ST31000528AS disk0 : (1 TB)

                        disk0s1 (disk0s1) <not mounted>: 209.7 MB

                        Hard Drive  (disk0s2) / [Startup]: 999.35 GB (769.89 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              OPTIARC DVD RW AD-5680H 

     

    USB Information:

              Mitsumi Electric Apple Optical USB Mouse

              Brother HL-2030 series

              Apple Inc. BRCM2046 Hub

                        Apple Inc. Bluetooth USB Host Controller

              Apple Internal Memory Card Reader

              PI-239   USB 2.0 Drive    1 TB

                        INTENSO (disk3s1) /Volumes/INTENSO: 1 TB (936.25 GB free)

              Generic Mass Storage Device 7.95 GB

                        NO NAME (disk2s1) /Volumes/NO NAME: 7.94 GB (6.49 GB free)

              Apple Computer, Inc. IR Receiver

              Apple Inc. Built-in iSight

     

    Gatekeeper:

              Mac App Store and identified developers

     

    Kernel Extensions:

              [not loaded] com.SAC.driver.SACPeripheralDeviceType05_539S (1.3.0d1) Support

              [not loaded] com.wacom.kext.pentablet (5.2.3) Support

     

    Problem System Launch Daemons:

              [failed] com.apple.wdhelper.plist

     

    Problem System Launch Agents:

              [failed] com.apple.accountsd.plist

              [failed] com.apple.coreservices.appleid.authentication.plist

              [failed] com.apple.printtool.agent.plist

              [failed] com.apple.rcd.plist

              [failed] com.apple.scopedbookmarkagent.xpc.plist

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist Support

              [loaded] com.adobe.SwitchBoard.plist Support

              [running] com.cleverfiles.cfbackd.plist Support

              [loaded] com.macpaw.CleanMyMac2.Agent.plist Support

              [loaded] com.microsoft.office.licensing.helper.plist Support

     

    Launch Agents:

              [not loaded] com.adobe.AAM.Updater-1.0.plist Support

              [loaded] com.adobe.CS5ServiceManager.plist Support

              [running] com.wacom.pentablet.plist Support

     

    User Launch Agents:

              [loaded] com.adobe.AAM.Updater-1.0.plist Support

              [loaded] com.google.keystone.agent.plist Support

              [loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support

              [loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support

              [running] com.zeobit.MacKeeper.Helper.plist Support

     

    User Login Items:

              SmartDaemon

              iTunesHelper

              BitTorrent

              uTorrent

              CFAgent

              SacReminder

     

    Internet Plug-ins:

              JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

              FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

              AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support

              Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update

              QuickTime Plugin: Version: 7.7.1

              WacomNetscape: Version: 1.1.0-6 Support

              SharePointBrowserPlugin: Version: 14.1.0 Support

              WacomSafari: Version: 1.1.0-6 Support

              Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

              iPhotoPhotocast: Version: 7.0

     

    Safari Extensions:

              Amazon Shopping Assistant: Version: 1.1

              Ebay Shopping Assistant: Version: 1.1

              Searchme: Version: 1.3

     

    Audio Plug-ins:

              AirPlay: Version: 1.7 - SDK 10.8

              iSightAudio: Version: 7.7.1 - SDK 10.8

     

    iTunes Plug-ins:

              Quartz Composer Visualizer: Version: 1.4 - SDK 10.8

     

    User iTunes Plug-ins:

              TuneUp Visualizer: Version: 2.4.0 - SDK 10.7 Support

     

    3rd Party Preference Panes:

              PenTablet  Support

              Flash Player  Support

              Growl  Support

              NTFS-3G  Support

     

    Time Machine:

              Time Machine not configured!

     

    Top Processes by CPU:

                  11%          Finder

                   5%          WindowServer

                   3%          Safari

                   1%          Adobe Photoshop Lightroom 4

                   1%          Adobe Photoshop CC

     

    Top Processes by Memory:

              1.41 GB          Adobe Photoshop CC

              307 MB          WebProcess

              196 MB          Safari

              156 MB          Adobe Photoshop Lightroom 4

              106 MB          WindowServer

     

    Virtual Memory Information:

              62 MB          Free RAM

              1.68 GB          Active RAM

              1.65 GB          Inactive RAM

              626 MB          Wired RAM

              10.04 GB          Page-ins

              12.03 GB          Page-outs

  • by Old Toad,Helpful

    Old Toad Old Toad Jun 10, 2014 12:09 PM in response to Photogirl01
    Level 10 (141,525 points)
    Mac OS X
    Jun 10, 2014 12:09 PM in response to Photogirl01

    First thing to do is remove CleanMyMac2.  It's essentially malware in that is does more harm than good as it often removes some system files.  You can try the developer's instructions for that that are described here: How To Uninstall CleanMyMac 2? Complete Removal of Mac Apps.

     

    Once it's removed reboot and rerun Etrecheck.

  • by Photogirl01,

    Photogirl01 Photogirl01 Jun 10, 2014 12:21 PM in response to Old Toad
    Level 1 (0 points)
    Jun 10, 2014 12:21 PM in response to Old Toad

    Hmmm. Do I just delete it from the applications folder - will that be enough? The instructions say go to 'uninstaller' to get rid of it all but I do not have that app and it looks like its part of the cleanmymac bundle.

     

     

    I am just backing up my HD and will restart and run the diagnostic again. Thanks for your help.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jun 10, 2014 12:49 PM in response to Photogirl01
    Level 9 (58,914 points)
    Photos for Mac
    Jun 10, 2014 12:49 PM in response to Photogirl01

    You also installed MacKeeper which is very harmful to your system. Follow the developers instructions for uninstalling MacKeeper.

     

    Going forward, DO NOT download any third party apps such as Anti - Virus, performance enhancing, cleaning, etc apps. OS X is not like MS Windows that relies on those types of tools. If you leave OS X alone that is the best thing you can possibly do.

  • by Old Toad,

    Old Toad Old Toad Jun 10, 2014 12:54 PM in response to rkaufmann87
    Level 10 (141,525 points)
    Mac OS X
    Jun 10, 2014 12:54 PM in response to rkaufmann87

    Good catch.  Missed MacKeeper entirely.  That's alao  really bad one.

     

    Photogirl01:

     

    Read this: Do not install MacKeeper: Apple Support Communities. It links to uninstall directions.

  • by John Galt,

    John Galt John Galt Jun 10, 2014 2:19 PM in response to Photogirl01
    Level 9 (50,065 points)
    Mac OS X
    Jun 10, 2014 2:19 PM in response to Photogirl01

    Hmmm. Do I just delete it from the applications folder - will that be enough?

     

    No, and the developer's uninstallation instructions are not completely effective.

     

    Using CleanMyMac to remove what it considers "junk" will corrupt a system.

     

    CleanMyMac's uninstaller does not remove all its components. Only MacPaw, its developer, can know the reason for that, but I can think of two possibilities: either they are purposefully leaving those components behind for reasons known only to them, or they simply don't know what they're doing. Neither one of those possibilities is particularly comforting for the user.


    I know of no way to recover from the effects of having used CleanMyMac than to completely erase the volume on which it was used, reinstall OS X and essential software from their original sources, and restore your essential work files and other documents from a backup that has not been corrupted by CleanMyMac or anything else.


    MacKeeper on the other hand offers an effective uninstaller.

     

    Follow these instructions to uninstall MacKeeper. They have been tested with the most recent version of MacKeeper. Earlier versions than the one released in 2012 require more extensive work to uninstall all its components.

     

    If you actually used MacKeeper to alter your system, e.g. "remove excess binaries" or such, you will need to reinstall OS X as well as all your additional software. Uninstalling MacKeeper is insufficient to reverse the corruption it is capable of - once again, that is if you used it.

     

    If you merely installed MacKeeper but did not use it to perform any particular action, the following instructions will suffice.


     

    • If you used MacKeeper to encrypt any files or folders, use MacKeeper to un-encrypt them first.
    • Quit the MacKeeper app if it is running.
    • Open your Applications folder: Using the Finder's Go menu, select Applications.
    • Drag the MacKeeper icon from your Applications folder (not the Dock) to the Trash.


    You will be asked to authenticate (twice):

    Uninstall MK confirmation.png

     

    You do not need to provide a reason for uninstalling it:

     

    Uninstall MK.png

    • Just click the Uninstall MacKeeper button. You will be asked to authenticate again.

     

    After it uninstalls you may empty the Trash and restart your Mac. All that will remain is an inert log file that does nothing but occupy space on your hard disk.