pkeimig

Q: Flashes the Apple logo then a White Screen

I have a iPod Nano 7 Gen formatted for Mac. I tried to restore it for use in Windows and I have a white screen now and iTunes says the server doesn't support my version of iTunes. So there is no system on the iPod.

iPod nano, iOS 7.1.1

Posted on Jun 11, 2014 4:37 PM

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Q: Flashes the Apple logo then a White Screen

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  • by alex_h1,

    alex_h1 alex_h1 Jun 13, 2014 11:40 AM in response to pkeimig
    Community Specialists
    Jun 13, 2014 11:40 AM in response to pkeimig

    Hello pkeimig,

     

    Thanks for using Apple Support Communities.

     

    To troubleshoot this issue of a white screen on your iPod, please follow the steps below:

     

    Screen is unresponsive and displays Apple logo or white screen

    • Reset iPod by holding down the Sleep/Wake button and Home button until you see the Apple logo appear. If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes.
    • If the Apple logo does not appear, or if the iPod is not seen in iTunes, connect it to iTunes and try to restore.

     

    iPod nano (7th generation): Hardware troubleshooting

    http://support.apple.com/kb/TS4433

     

    Take care,

    Alex H.