Gibox

Q: iPhone 5 rear camera is not working

My iPhone 5 rear camera is not working at all. It happened out of the blue and all the sudden I just see a blurried image that gets stuck. Can anyone help me, please?

iPhone 5, iOS 7.0.3

Posted on Nov 5, 2013 2:48 AM

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Q: iPhone 5 rear camera is not working

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  • by jondmac01,

    jondmac01 jondmac01 May 31, 2014 8:55 PM in response to VLaZzz
    Level 1 (0 points)
    May 31, 2014 8:55 PM in response to VLaZzz

    I've also had this problem, tried all suggestions on this forum I think with no joy. Went to Genius Bar this afternoon who told me it was hardware problem and needed new phone. As a last ditch hope started looking at any answers to problem on web and came across a YouTube clip with some replies. One guy suggested the following and hey presto my camera works again- am v happy!!

    Press down hard on top right of phone on front where camera is positioned at back, then turn phone off and back on again. If doesn't work first time give it a couple of go's. Hope it works for others!

  • by jondmac01,

    jondmac01 jondmac01 May 31, 2014 8:56 PM in response to Safritgk
    Level 1 (0 points)
    May 31, 2014 8:56 PM in response to Safritgk

    I've also had this problem, tried all suggestions on this forum I think with no joy. Went to Genius Bar this afternoon who told me it was hardware problem and needed new phone. As a last ditch hope started looking at any answers to problem on web and came across a YouTube clip with some replies. One guy suggested the following and hey presto my camera works again- am v happy!!

    Press down hard on top right of phone on front where camera is positioned at back, then turn phone off and back on again. If doesn't work first time give it a couple of go's. Hope it works for others!

  • by Miso117,Helpful

    Miso117 Miso117 Jun 9, 2014 7:04 PM in response to Gibox
    Level 1 (5 points)
    Jun 9, 2014 7:04 PM in response to Gibox

    *WORKAROUND FOUND* - I know there are a bunch of tricks that don't work. My wife had this same exact problem on her 5, which I took to the Genius Bar today and they told me I had to shell out $250 for a new phone. I went home and started playing. *FYI My wife's quicklaunch screen had the Flashlight dimmed out and that would not work either... This fixed them both!

     

    1. Go into Settings

    2. General

    3. Restrictions

    4. Select "Enable Restrictions" - Put in a passcode of your choice / 0000

    5. *When the restrictions become available, de-select Camera and Facetime

    6. Back out to home screen (Camera should be gone)

    7. Reboot phone (hold power and home until phone shuts off)

    8. Turn phone back on and go back into Settings > General > Restrictions

    9. Enable Camera and Facetime

    10. Disable Restrictions

    11. Back out to home screen (Camera should be available)

    12. Swipe up to quick launch - Flashlight should be available

    13. Check Camera, rear facing camera should be functional

     

    If this works for you please spread the word, this is NOT a hardware issue, but a software one, the people @ the Genius Bar should be doing this for customers instead of recommending they buy a new phone.

  • by landauz,

    landauz landauz Jun 11, 2014 3:15 AM in response to Gibox
    Level 1 (0 points)
    Jun 11, 2014 3:15 AM in response to Gibox

    hi,

    iam using iphone 5 and i have that same problem, iam here in th Philippines and iam thankful that i had found this Apple service center, they tol me that, if the iphone 5 camera problem can't fix by soft and hard reset, the problem is the hardware witch means the unit must be replace, unlike iphone 4s, 5c and 5s that the camera parts can be replace and not the whole unit. If the phone is under warranty the replacement is free, but it must passed to a check like water damage, broken, any dents etc. But i dont have any idea if there is a payment for a replacement if its out of warranty. I suggest bring your phone to the nearest iphone service center.

  • by imtiaz62,

    imtiaz62 imtiaz62 Jun 11, 2014 5:27 AM in response to landauz
    Level 1 (0 points)
    Jun 11, 2014 5:27 AM in response to landauz

    Same problem has started in my iPhone 5. Applied all suggested solution but remains same. Still trying to resolve it.

  • by john_COOK,

    john_COOK john_COOK Jun 13, 2014 5:38 AM in response to jondmac01
    Level 1 (0 points)
    Jun 13, 2014 5:38 AM in response to jondmac01

    this worked for me. none of the other things like reset / default settings / turn on and off / install awesome camera / voice over.

     

    simply turn phone off. hard squeeze with my fingers only over the camer (front and back of the top corner of phone for 10 secs), then turn phone on

     

    hey presto. working again.

     

    but for how long?!! hopefully it works

  • by Fatty Tuna,

    Fatty Tuna Fatty Tuna Jun 13, 2014 6:28 PM in response to Gibox
    Level 1 (0 points)
    Jun 13, 2014 6:28 PM in response to Gibox

    Just like folks above, both of my cameras, front and back, are not working. 

    Only a black screen.  Gentle tapping, squeezing, rebooting, etc. would sometimes turn on the rear facing camera.  But front refuses to turn on and rear only works a few times till it locks up.

    Truly frustrating!

     

    So...is this SW or HW?  Typically if doing a restore or switching settings fixes it, its SW.

    However, squeezing/tapping hints at HW issue.

     

    One comment stated turning it off for a while fixed it...so I tried a new avenue.

     

    I put mine in the hotel refrigerator for 45 minutes.  Yep...one chilly iPhone 5.

     

    Viola...it fixed both front and back cameras.  Been working for 12 hrs.

    Why does this work?  Commonly HW overheats and circuits expand. 

    Cooling it down resets the phyical properties.

     

    Caution - don't leave it in too long and do not put in a freezer.  This could cause permanent damage.

     

    Let me know if this worked for you.  Good Luck!

  • by Freakfuse,

    Freakfuse Freakfuse Jun 17, 2014 1:54 AM in response to Gibox
    Level 1 (0 points)
    Jun 17, 2014 1:54 AM in response to Gibox

    Tried the Voice Over and got a blurry pic for a few seconds before it went back to black / hanging blurry pic.

    Then i tried Pressing down top right corner hard - reboot - Voila! It worked!
    Both cams are now working. 

     

    Got this phone from my brother. The screen is just a little bitt loose on the top right corner. Also theres a bump on the metal casing on the same corner.

     

    So i would blame this problem on both hardware and software.

     

    Looks like the software isnt good enough to reastablish the camera when theres a bad connection to the camera.


    Pressing hard on the corner reestablish the camera connection and the reboot makes the software able to comunicate with the camera again.

  • by Ishaandua,

    Ishaandua Ishaandua Jun 24, 2014 8:45 PM in response to Gibox
    Level 1 (0 points)
    Jun 24, 2014 8:45 PM in response to Gibox

    Okay so I have an iPhone 4s and had ios 6 . I had this issue with both front and back camera. Updated to 7.1.1 and still didn't work. There however seems to be a temporary fix . I go to settings-camera and turn grid on . This seems to solve the issue almost always for the front camera and sometimes for the back camera too. Then when it freezes again I just toggle that grid option again. I suppose it's like there is an issue with the camera app software and a readjustment to its settings sort of puts it back in place for a while. Hope this works for you guys !

  • by PI ALFA,

    PI ALFA PI ALFA Jun 28, 2014 2:37 PM in response to Fatty Tuna
    Level 1 (0 points)
    Jun 28, 2014 2:37 PM in response to Fatty Tuna

    Same problem front-camera with an Iphone 5C , tried several options

    - reset/reboot -> doesn't work

    - restore to factory settings -> doesn't work

    - restore to previous backup -> doesn't work

    - switching voice over on and off -> doesn't work, take care because trying to switch-off voice over is extreme frustrating and almost drove me mad

    - switch grid off -> on -> doesn't work

    - put the device in the refrigerator -> this works surprisingly for three minutes

    - pressing on each corner of the screen -> doesn't work

    - installing app 'camera awesome' -> doesn't work

    - second attempt put the device in the refrigerator -> this works or another three minutes

     

    Any other suggestions very welcome.

  • by GotItDude,

    GotItDude GotItDude Jun 29, 2014 11:12 PM in response to Gibox
    Level 1 (0 points)
    Jun 29, 2014 11:12 PM in response to Gibox

    I had a similar issue. Rear camera gone black. Tried all software things listed here this thread, none worked. Went ahead and replaced the hardware, the camera. Things are fine now.

  • by nelsoncris,

    nelsoncris nelsoncris Jul 1, 2014 10:28 AM in response to Mayham006
    Level 1 (0 points)
    Jul 1, 2014 10:28 AM in response to Mayham006

    I had the same problem... I think I figured out. It is a hardware problem, no doubt about it.  HOW TO SOLVE IT?


    Apply pressure over the rear lens CAREFULLY and then clean it. This will solve the poor contact the lens is making and will return back your camera.


    It works fine for me... probably will fail sometimes, so you will have to apply the same pressure again...no way.  I hope this works for you !




  • by Og2t,

    Og2t Og2t Jul 1, 2014 1:44 PM in response to Miso117
    Level 1 (0 points)
    Jul 1, 2014 1:44 PM in response to Miso117

    Genius! That actually worked! I still can't believe this as I went to the iPhone repair shop, they've replaced the camera and said it didn't fix the issue (luckily they haven't charged me for that!) So, I was trying to get a faulty iPhone to replace the mainboards, but run into problems with locked phones. Then started googling again and found this solution. It turned out the issue was hardware but purely software.

     

    Thanks so much for sharing Miso.

  • by UK77,

    UK77 UK77 Jul 6, 2014 12:46 PM in response to Gibox
    Level 1 (0 points)
    Jul 6, 2014 12:46 PM in response to Gibox

    For me it helps to delete all pictures and videos manually from my iPhone 5 with iOS 7.1.2.

  • by pompair2008,

    pompair2008 pompair2008 Aug 6, 2014 3:35 AM in response to Gibox
    Level 1 (0 points)
    Aug 6, 2014 3:35 AM in response to Gibox

    so far none of recommended fixes work for my frozen/black camera app in iphone 5c iOS 7.1.2.... mine is in the fridge now

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