Black MacBook Forever

Q: iTunes Match stuck on Step 2

Since adding a couple of new albums to my library, iTunes Match has been stuck on step 2 for more than 24 hours, having successfully checked everything except for these 25 new tracks. I've stopped and restarted the process several times. Any ideas?

iTunes Match, Mac OS X (10.7.2)

Posted on Jan 18, 2012 7:05 AM

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Q: iTunes Match stuck on Step 2

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  • by ldigati,

    ldigati ldigati May 9, 2014 1:08 PM in response to Redgas
    Level 1 (0 points)
    May 9, 2014 1:08 PM in response to Redgas

    Redgas wrote:

     

    After being exasperated by this for several weeks now I finally seem to have solved the issue.  My problem was Step 2 being stuck with 72 files to go in a library of about 4500 files. 

     

    I hope this works for others.

     

    1. I backed up all my music files to an external drive
    2. I then deleted all my files and emptied the trash
    3. I then ran iTunes match...
    4. Guess what Stuck at Step 2 with 0 of 72 files left - there were no music files in my library
    5. I then adapted http://support.apple.com/kb/HT1451?viewlocale=en_US&locale=en_US
    6. I deleted both the iTunes Library.itl & iTunes Library.xml (in the link it suggests moving the .xml file to the desktop to reimport later).
    7. I restarted the computer (to make myself feel better & make a cup of tea)
    8. I reopened iTunes - this forces iTunes to make a new .itl & .xml file
    9. I then ran iTunes Match and redownloaded (not imported the backups) from iTunes match
    10. So far...so good - no more stuck files - I am convinced there was a corruption of the .itl &/or .xml files and having followed the advice of the link above where you reimport the .xml file & the problem recurring I suggest in my case the .xml file was to blame.

     

    I hope this helps others.  iTunes - this is pretty poor for a paid service and needs work.

     

     

    Thanks a lot Redgas!

    I had tried several times, always had Itunes restarted at a certain point in step 2. I have tried everything (rebooting in safe mode, run Genius, swtiching on and off, etctera), unsuccesfully.

    Then I have tried with your method and it worked, I guess my previous library was somehow corrupted.

    So I could upload about 15500 songs in about 12 hours...which is quite good.

    Thanks again!

  • by Empezar,

    Empezar Empezar May 19, 2014 1:16 AM in response to Brad Hood
    Level 1 (0 points)
    May 19, 2014 1:16 AM in response to Brad Hood

    Thanks Brad! From the looks of it, I just saved a lot of headaches.

  • by hugothebear,

    hugothebear hugothebear May 19, 2014 2:18 AM in response to Empezar
    Level 1 (9 points)
    May 19, 2014 2:18 AM in response to Empezar

    edited

  • by George Cassello,

    George Cassello George Cassello Jun 11, 2014 3:25 AM in response to Brad Hood
    Level 1 (26 points)
    Jun 11, 2014 3:25 AM in response to Brad Hood

    Thanks Brad! This soulution worked for me. I had to run match a few more times for it to sucessfully finshed but it did and fairly quickly.

     

    I suggest everyone having this issue to try Brads simple soulution of before you try anything else.

     

    1. Turning off iTunes Match

    2. Updating Genius

    3. Turning iTunes match back on

    4. Repeat until Match is finished

     

    Thanks again Brad!

     

    G

  • by JMC1989,

    JMC1989 JMC1989 Jun 13, 2014 9:44 PM in response to Black MacBook Forever
    Level 1 (1 points)
    Jun 13, 2014 9:44 PM in response to Black MacBook Forever

    I'm having the same issue right now. The seven songs I have won't go up to iCloud and it's really frustrating. I've tried the option key method but it didn't work. Can anyone help me?

     

    Screen Shot 2014-06-14 at 12.38.02 AM.png

  • by -Txemi-,

    -Txemi- -Txemi- Jun 14, 2014 2:41 AM in response to JMC1989
    Level 1 (0 points)
    Jun 14, 2014 2:41 AM in response to JMC1989

    Subscribe to Spotify Premium. It worked for me :)

  • by lwnewton,

    lwnewton lwnewton Jun 14, 2014 11:10 AM in response to Black MacBook Forever
    Level 1 (5 points)
    iTunes
    Jun 14, 2014 11:10 AM in response to Black MacBook Forever

    This has been happening to me for months now, it's getting ridiculous. Apple is falling apart.

  • by rossh51,

    rossh51 rossh51 Jun 16, 2014 4:12 PM in response to Brad Hood
    Level 1 (17 points)
    Mac OS X
    Jun 16, 2014 4:12 PM in response to Brad Hood

    Thanks, Brad. That worked for me.

  • by jconnor1,

    jconnor1 jconnor1 Jun 24, 2014 12:21 PM in response to rossh51
    Level 1 (0 points)
    Jun 24, 2014 12:21 PM in response to rossh51

    Jim Connor

  • by robhall1982,

    robhall1982 robhall1982 Aug 16, 2014 8:13 AM in response to -Txemi-
    Level 1 (0 points)
    Aug 16, 2014 8:13 AM in response to -Txemi-

    My iTunes Match freezes on stage 2 and I cannot access the View Options to see what songs are stopping it. It is just greyed out. Any suggestions?

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