dtdavie
Level 1 (0 points)

Q: my computer keeps freezing even after I replaced the hard drive

EtreCheck version: 1.9.12 (48)

Report generated June 16, 2014 at 9:14:18 PM EDT

 

Hardware Information:

          iMac (27-inch, Late 2009) (Verified)

          iMac - model: iMac11,1

          1 2.8 GHz Intel Core i7 CPU: 4 cores

          8 GB RAM

 

Video Information:

          ATI Radeon HD 4850 - VRAM: 512 MB

                    iMac 2560 x 1440

                    Cinema HD 2560 x 1600

 

System Software:

          OS X 10.9.3 (13D65) - Uptime: 0 days 0:8:3

 

Disk Information:

          WDC WD20EZRX-00D8PB0 disk0 : (2 TB)

                    EFI (disk0s1) <not mounted>: 209.7 MB

                    Macintosh HD (disk0s2) / [Startup]: 2 TB (1.39 TB free)

                    Recovery HD (disk0s3) <not mounted>: 650 MB

 

          OPTIARC DVD RW AD-5680H 

 

USB Information:

          Apple Computer, Inc. Apple Cinema HD Display

          Apple Inc. BRCM2046 Hub

                    Apple Inc. Bluetooth USB Host Controller

          Apple Internal Memory Card Reader

          Apple, Inc. Keyboard Hub

                    Apple Inc. Apple Keyboard

          Apple Inc. Built-in iSight

          Apple Computer, Inc. IR Receiver

 

Gatekeeper:

          Mac App Store and identified developers

 

Kernel Extensions:

          [not loaded] com.Symantec.kext.DeleteTrap (1.0.0d1) Support

          [not loaded] com.Symantec.kext.KTUM (8.0.4) Support

          [not loaded] com.Symantec.kext.SymEvent (1.0.2) Support

          [not loaded] com.Symantec.kext.SymOSXKernelUtilities (1.0.3) Support

          [not loaded] com.cisco.kext.acsock (1.1.0 - SDK 10.6) Support

          [not loaded] com.cisco.nke.ipsec (2.0.1) Support

          [not loaded] com.hzsystems.driver.CDSDAudioCaptureSupport (1.5) Support

          [not loaded] com.iomega.driver.IomegaSAM (1.1.1) Support

          [loaded] com.kaspersky.kext.klif (3.0.3d40) Support

          [loaded] com.kaspersky.nke (1.6.3d13) Support

          [not loaded] com.nike.sportwatch (1.0.0) Support

          [not loaded] com.palm.ClassicNotSeizeDriver (3.2) Support

          [not loaded] com.roxio.BluRaySupport (1.1.6) Support

          [not loaded] com.symantec.kext.symdc (1.3.0) Support

          [not loaded] com.symantec.kext.symfs (7.0.2) Support

          [not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) Support

          [not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) Support

          [not loaded] com.wdc.driver.USBHP (1.0.11) Support

          [not loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) Support

          [not loaded] net.pocketmac.driver.BlackberryUSB (2.0.1) Support

          [not loaded] net.pocketmac.driver.BlackberryUSBDev (2.0.1) Support

 

Startup Items:

          CDBurnerService: Path: /System/Library/StartupItems/CDBurnerService

 

Launch Daemons:

          [loaded] com.microsoft.office.licensing.helper.plist Support

 

User Launch Agents:

          [loaded] com.adobe.AAM.Updater-1.0.plist Support

          [loaded] com.adobe.ARM.[...].plist Support

          [loaded] com.adobe.ARM.[...].plist Support

          [loaded] com.adobe.ARM.[...].plist Support

          [running] com.akamai.single-user-client.plist Support

          [loaded] com.divx.agent.postinstall.plist Support

          [loaded] com.google.keystone.agent.plist Support

          [failed] com.smithmicro.cleaning.schedulermailer.plist Support

 

User Login Items:

          Kodak EasyShare Wireless Listener

          GetBackupAgent

          Microsoft Database Daemon

          Google Drive

          Dropbox

          AdobeResourceSynchronizer

          WDSecurityHelper

          WDDriveUtilityHelper

          WDDriveUtilityHelper

 

Internet Plug-ins:

          SharePointBrowserPlugin: Version: 14.0.0 Support

          AdobePDFViewer: Version: 10.0.0 Support

          iPhotoPhotocast: Version: 7.0 - SDK 10.8

          QuickTime Plugin: Version: 7.7.3

          Default Browser: Version: 537 - SDK 10.9

 

Safari Extensions:

          DivX Plus Web Player HTML5 <video>: Version: 2.1.2.145

          Virtual Keyboard: Version: 14.0

 

Audio Plug-ins:

          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

          AirPlay: Version: 2.0 - SDK 10.9

          AppleAVBAudio: Version: 203.2 - SDK 10.9

          iSightAudio: Version: 7.7.3 - SDK 10.9

 

iTunes Plug-ins:

          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

 

User Internet Plug-ins:

          fbplugin_1_0_3: Version: (null) Support

          Picasa: Version: 1.0 Support

 

3rd Party Preference Panes:

          Akamai NetSession Preferences  Support

          Perian  Support

 

Time Machine:

          Mobile backups: OFF

          Auto backup: YES

          Volumes being backed up:

                    Macintosh HD: Disk size: 2  Disk used: 563.23 GB

          Destinations:

                    My Passport Studio [Local] (Last used)

                    Total size: 2 

                    Total number of backups: 108

                    Oldest backup: 2012-11-30 02:43:26 +0000

                    Last backup: 2014-06-01 22:28:32 +0000

                    Size of backup disk: Adequate

                              Backup size 2  > (Disk used 563.23 GB X 3)

                    LaCie2010 [Local]

                    Total size: 0 B

                    Total number of backups: 34

                    Oldest backup: 2012-03-04 13:36:12 +0000

                    Last backup: 2014-04-07 01:38:27 +0000

                    Size of backup disk: Too small

                              Backup size 0 B < (Disk used 563.23 GB X 3)

          Time Machine details may not be accurate.

          All volumes being backed up may not be listed.

 

Top Processes by CPU:

               6%          mdworker

               3%          mds

               1%          WindowServer

               0%          hidd

               0%          fontd

 

Top Processes by Memory:

          180 MB          com.apple.IconServicesAgent

          156 MB          Mail

          147 MB          Dock

          138 MB          com.apple.WebKit.WebContent

          123 MB          Safari

 

Virtual Memory Information:

          3.61 GB          Free RAM

          3.18 GB          Active RAM

          512 MB          Inactive RAM

          724 MB          Wired RAM

          424 MB          Page-ins

          0 B          Page-outs

iMac, OS X Mavericks (10.9.3)

Posted on Jun 16, 2014 6:23 PM

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dtdavie

Q: my computer keeps freezing even after I replaced the hard drive

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jun 16, 2014 7:58 PM in response to dtdavie
    Level 10 (208,005 points)
    Applications
    Jun 16, 2014 7:58 PM in response to dtdavie

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jun 16, 2014 8:53 PM in response to dtdavie
    Level 9 (58,875 points)
    Photos for Mac
    Jun 16, 2014 8:53 PM in response to dtdavie

    You have mired  your computer down with applicaiton's that will only harm the performance and add no value. You have not one but two antivirus apps Kapersky & Symantech both are worthless and killing performance. Immediately follow the developers uninstall instructions and get rid of both apps. Also uninstall the WD applicaitons you have install,they are also worthless and will hurt performance.

     

    OS X is NOT like MS Windows, anti-virus software is not necessary and in most cases causes more problems than they solve.  WD apps are also unnecessary and will also tend to cause problems.DO NOT install any anti-virus apps, any performance apps, or the like.

  • by thomas_r.,

    thomas_r. thomas_r. Jun 17, 2014 5:49 AM in response to dtdavie
    Level 7 (30,929 points)
    Mac OS X
    Jun 17, 2014 5:49 AM in response to dtdavie

    You have installed Norton, which is notorious for its ability to bring a perfectly healthy Mac to its knees. Uninstall it immediately! If removing your anti-virus software makes you nervous, see my Mac Malware Guide. It's important to understand how to protect yourself anyway... without that knowledge, anti-virus software just gives you a false sense of security. Be sure to uninstall it properly. (See How to uninstall software.)

     

    You also have some Western Digital software installed. That needs to go as well. Software that comes bundled with a hard drive is not needed and should never be installed. In the case of Western Digital, some of their software causes problems - including potential data loss - in Mavericks. The Iomega software should go as well.

     

    You have quite a few other kernel extensions as well, and any of these could be causing problems.

     

    (Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)

  • by MichelPM,

    MichelPM MichelPM Jun 17, 2014 8:27 AM in response to dtdavie
    Level 6 (14,016 points)
    iPad
    Jun 17, 2014 8:27 AM in response to dtdavie

    You installed a brand new hard drive in your iMac and proceeded to load it up, again, with a lot of crap and garbage.

     

    Pare down you user login/startup items.

    You have too many and some are useless like the WD Stuff. Get rid of it!

    Add or remove automatic items

    1. Choose Apple menu > System Preferences, then click Users & Groups.
    2. Select your user account, then click Login Items.
    3. Do one of the following:
      • Click Add below the list on the right, select an app, document, folder, or disk, then click Add.If you don’t want an item’s windows to be visible after login, select Hide. (Hide does not apply to servers, which always appear in the Finder after login.)
      • Select the name of the item you want to prevent from opening automatically, then click Delete below the list on the right.

     

    Personally, Google Drive is garbage on OS X Mavericks. Users are still complaining about issues with Google Drive even on the latest version of OS X Mavericks.

    Ditch Google Drive and do a search find some other alternatives to Google Drive.

    Until Google can get Its Drive app to function well and properly on Mavericks, I would completely uninstall Google Drive per the instructions on Google's website and keep it off of your Mac for the near future.

     

    https://support.google.com/drive/answer/2375081?hl=en