Biggestted
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Q: Windows Vista problem reports after latest Itunes 11.2 update

After updating to the latest itunes yesterday have a small problem. After using itunes then closing itunes on windows vista a problem report pops up saying

 

itunes was closed to help protect your computer, data execution prevention has closed itunes. Click to learn more.

 

Any one else having this problem since update?

Windows Vista

Posted on May 19, 2014 11:47 AM

by marie punt,Solvedanswer
marie punt marie punt
Level 1 (10 points)
A:

i am having a similar problem since updating on Saturday May 17.

working.

 

my pop up states:

 

iTunes has stopped working

 

A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

 

my operating system is Windows 7.

Posted on May 19, 2014 12:36 PM

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Q: Windows Vista problem reports after latest Itunes 11.2 update

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  • by NonnoAl,

    NonnoAl NonnoAl Jun 10, 2014 9:11 AM in response to lmacri
    Level 1 (0 points)
    Jun 10, 2014 9:11 AM in response to lmacri

    I had the same problem on my 64 bit Vista system when I was on iTunes 11.1, so I doubt downgrading will help.  Now, I try to simply live with it since the message appears only after I've closed iTunes and if I closed it without having gone to Apple store.  In every other way, iTunes seems to works as well as ever.

  • by Biggestted,

    Biggestted Biggestted Jun 10, 2014 3:57 PM in response to lmacri
    Level 1 (0 points)
    Jun 10, 2014 3:57 PM in response to lmacri

    Hi Imacri,

     

    Thanks for your update, sorry to hear you too are still experiencing this annoying problem.

     

    I have spoken again to the Apple support agent dealing with with this problem today. After messing around with some msconfig settings the problem did not go away, and the last thing he was advised to tell me by Apple technicians was to uninstall all security software ie McAfee and Trusteer Rapport on my system, which I did with NO success of solving the DEP message. All it done was provide a huge amount of grief to reinstall it all.

     

    I've got to advise them that it had no effect on the problem and wait for the next step. But I think there running out of ideas now.

     

    Will keep you posted, good luck

  • by Telford the Dog,

    Telford the Dog Telford the Dog Jun 12, 2014 4:19 AM in response to Biggestted
    Level 1 (0 points)
    Jun 12, 2014 4:19 AM in response to Biggestted

    I'm having exactly the same issue of a DEP message when closing iTunes, since the lastest update, using Vista. I tried most of the same things that are mentioned above before discovering this thread.

     

    For now I'm afraid that I can't add anything useful towards a solution, so I'll put up with the message and keep on watching here for any further news.

  • by Unique0101,

    Unique0101 Unique0101 Jun 12, 2014 8:58 PM in response to Biggestted
    Level 1 (0 points)
    Jun 12, 2014 8:58 PM in response to Biggestted

    I've read the entire thread, I too suffer from this error: "iTunes was closed. To help protect your computer, Data Execution Prevention has closed iTunes. Click to learn more." Hoping for a solution soon.

     

     

    Thank you

  • by Freelancer167,

    Freelancer167 Freelancer167 Jun 13, 2014 6:27 AM in response to Biggestted
    Level 1 (0 points)
    Jun 13, 2014 6:27 AM in response to Biggestted

    Hi all,

     

    As of today, I'm still experience this DEP error when closing iTunes on Vista 32-bit.  Well, we can only wait I guess.

  • by Biggestted,

    Biggestted Biggestted Jun 13, 2014 8:09 AM in response to Biggestted
    Level 1 (0 points)
    Jun 13, 2014 8:09 AM in response to Biggestted

    Hey All,

     

    No further updates to this problem this week.

     

    The Apple support guy dealing with this as told me its been sent back to the technical team who are working on a fix and are going to call me back early next week.

     

    As always will keep you updated.

  • by T Aprigliano,

    T Aprigliano T Aprigliano Jun 14, 2014 1:00 PM in response to Biggestted
    Level 1 (75 points)
    Jun 14, 2014 1:00 PM in response to Biggestted

    So I had the same issue.

    This is what I did to fix it.

     

    I went to run and ran MSConfig.

     

    Then I disabled everyt Apple service in startup. (Itunes/Quicktime/etc)

     

    Rebooted the PC

     

    Then I just ran the program and it ran fine.

     

    Oddly enough when they were enabled and I ran itunes, it showed duplicates of all the Apple services, which I think is what was tripping up DEP.

     

    DEP still pops up when I close the program, but doesn't really affect me because I'm the one who was closing the program haha.

  • by lmacri,

    lmacri lmacri Jun 14, 2014 2:42 PM in response to T Aprigliano
    Level 1 (0 points)
    Jun 14, 2014 2:42 PM in response to T Aprigliano

    T Aprigliano wrote:

     

    ...DEP still pops up when I close the program, but doesn't really affect me because I'm the one who was closing the program.

     

    Hi  T_Aprigliano:

     

    Thanks for your feedback, but the issue being discussed in this thread is a problem with iTunes triggering a DEP error when Vista users try to close iTunes v. 11.2.2.3.  Your final statement that "DEP still pops up when I close the program" indicates that your suggestion might not be the solution for other users in this thread.

     

    Just to relate my own experience, I've already tried disabling iTunes and Apple Push from automatically loading at boot-up (I did this from Windows Defender's Software Explorer instead of msconfig) and also disabled the Apple Mobile Device and Bonjour services and it makes no difference on my machine.  Under those conditions I can still use iTunes to play music, purchase items from the iTunes store and synch my iPod, but I still get the DEP error at every iTunes shutdown.

    -----------

    MS Windows 32-bit Vista Home Premium SP2 * Firefox 29.0.1 * IE 9.0 * 32-bit  iTunes v. 11.2.2.3

    HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

  • by T Aprigliano,

    T Aprigliano T Aprigliano Jun 14, 2014 2:38 PM in response to lmacri
    Level 1 (75 points)
    Jun 14, 2014 2:38 PM in response to lmacri

    Ahh I misread the issue.

     

     

    My problem was DEP would just randomly close itunes rather than just closing it.

  • by descendant_7,

    descendant_7 descendant_7 Jun 18, 2014 2:25 AM in response to Biggestted
    Level 1 (0 points)
    Jun 18, 2014 2:25 AM in response to Biggestted

    I have been having this problem for some time now. Just today I decided to format my drive and reinstall everything (for reasons other than this). After a fresh install, I am still experiencing the DEP pop-up. When I close iTunes, it hangs for a while before the message appears. This is on my x64 version of Vista.

  • by austinian,

    austinian austinian Jun 19, 2014 8:10 AM in response to Biggestted
    Level 1 (0 points)
    Jun 19, 2014 8:10 AM in response to Biggestted

    This is happening to me on a system that has only the following (and never anything more) installed:

    Windows Vista 32-bit Business Edition SP2 - all the latest patches/updates installed

    Acrobat 8.3.1

    Intel PROSet/Wireless WiFi software

    iTunes (includes Apple Application Support, Apple Mobile Device Support, Apple Software Update, Bonjour)

    Microsoft .NET Framework 3.5 SP1 and 4.5.1

    Microsoft Office Small Business 2007

    Microsoft Security Essentials

    Microsoft Silverlight

  • by Biggestted,

    Biggestted Biggestted Jun 19, 2014 9:18 AM in response to austinian
    Level 1 (0 points)
    Jun 19, 2014 9:18 AM in response to austinian

    Hi Descendant_7 & Austinian,

     

    Thanks for your input to this thread, I still have not managed to find a fix to this annoying problem. Thankfully it is only just annoying and does not affect anything else.

     

    I'm still waiting for a reply from Apple support, I believe this problem is iTunes software based nothing to do with any existing programs or software of our PCs.

     

    If you haven't read the whole thread, I have tried removing and reinstalling iTunes the 5 step method several times, removing QuickTime, removing all security software, starting iTunes in safe mode and many others attempts, Its all been hopeless.

     

    Hopefully I will get a reply from Apple soon but I believe this as them stumped

     

    Will update you if I hear anything more. Good luck

  • by Biggestted,

    Biggestted Biggestted Jun 19, 2014 11:39 AM in response to Biggestted
    Level 1 (0 points)
    Jun 19, 2014 11:39 AM in response to Biggestted

    Hey All,

     

    Just got off the phone with Apple UK support which is based in Ireland. They are still trying to find a solution, however the problem is being sent to Apple in California USA to try and find a fix.

     

    Good news I think, that they are trying to find a fix.

  • by Monty156,

    Monty156 Monty156 Jun 20, 2014 3:06 PM in response to Biggestted
    Level 1 (0 points)
    Jun 20, 2014 3:06 PM in response to Biggestted

    I have been having exactly the same issue since the last update and can confirm that I get the message when closing Itunes without having gone to the Itunes store.  I will continue to follow this thread since it has save me not having to waste my time re-installing and it appears there are issues going back to an earlier version.  Hopefully Apple will fix soon.

  • by lmacri,

    lmacri lmacri Jul 11, 2014 1:10 PM in response to Biggestted
    Level 1 (0 points)
    Jul 11, 2014 1:10 PM in response to Biggestted

    Hi Biggestted:

     

    I just want to report that an upgrade today to iTunes v. 11.3.0.54 did not solve the problem on my 32-bit Vista machine.  I still get the Windows DEP error "iTunes was closed. To help protect your computer, Data Execution Prevention has closed iTunes" popping up in my system tray approx. 30 seconds after I close the iTunes v. 11.3.0.54 GUI.

     

    Instead of doing an over-the-top update, I did a complete removal and reinstall of all Apple components as described in turningtest2's article Troubleshooting issues with iTunes for Windows updates, which included a manual deletion of the C:\Program Files\Common Files\Apple folder after the re-boot for my machine.  The fact that this update didn't fix the DEP error doesn't really come as a surprise since the release notes indicate that v. 11.3.0 is a minor update that adds a new feature for iTunes Extras for HD movies.

    -----------

    MS Windows 32-bit Vista Home Premium SP2 * Firefox 30.0 * IE 9.0 * 32-bit  iTunes v. 11.3.0.54

    HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

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