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Helpful answers
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Jun 22, 2014 2:29 PM in response to Linc Davisby rswc90,My turn? Here's my story...
A couple of weeks ago I noticed my iMac camera on - as I approached the computer it shut off. I thought that maybe a family member started to facetime me and change their mind (there was no ringing) That happened 2 times. I forgot to ask anyone about it.
A week later, my PayPal account was broken into, as was my bank account connected to PayPal. They took more than $2000.00. PayPal has not yet explained how this happened.
3 days ago, early on Sunday morning, I saw my computer screen lit up and all these windows opening and closing. At first I was unsure that I was actually seeing what was happening. Then I bumped the mouse and the windows started to close...fast. It finally hit me that someone was "there." I turned off the wifi (no cable connected) - then I went to the trash to see what was there -- nothing. So I opened up the browser history and saw all my bank accounts listed. I checked my e-mail and saw all these alerts from my banks stating that someone had incorrectly answered the security questions -- in 4 banks. They DID get into an old credit card account online. I communicated with all my banks. I also have emailed DYN.com as I use(d) their services for years to remotely log into my computer while I am traveling — as a paid subscriber, I thought they would respond to me — I was wondering if that is how the remote access occurred. I have heard nothing from them either... One computer security company told me to install "eSet" -- I did -- but then I uninstalled it because this is to a virus I am looking for.
I looked in settings and there was an added user “Mrs Tester” - as an administer. I deleted the account, unchecked remote login and screen share. I also changed my home network codes and base station code. I NEED remote login for my work. I called Apple security and the guy told me that I had already done everything they would tell me to do. I have the hackers history he left behind on Firefox (bit coins were the accounts he was going back to after each attempt at a bank) — Of course I have changed all my pass codes and made them all unique — I filed a police report. 2 days ago someone successfully logged in and changed my Social Security account. I called SS and asked how this could have happened. She was so laissez fair about the entire thing. Said “hon, it’s OKAY!” That’s it.How can I tell if my computer is safe again.
So there's my question...how do I scan to see if there's anything on my system logging my key strokes etc. Any other thoughts? With all the password changes, is there a way I can get back online and use remote login?
I have to say, I feel like there is a naked man who has been staring at me from outside my bedroom window … YUCK.Now, also, JAVA has been removed (or was never installed?!) on my MB Air and many things will not run. I have now updated JAVA on my iMac (where I saw the hacker working) - What do you recommend?
Start time: 17:13:21 06/22/14
Model Identifier: iMac13,1
System Version: OS X 10.9.3 (13D65)
Kernel Version: Darwin 13.2.0
Boot Mode: Normal
Time since boot: 3 days 10:12
USB
Photosmart C4200 series (Hewlett Packard)
LaCie Device (LaCie)
USB2.0 Hub (Genesys Logic, Inc.)
USB2.0 Hub (Genesys Logic, Inc.)
MT1887 (MediaTek Inc.)
Diagnostic reports
2013-11-17 crash
2014-05-25 dyn_updater crash
2014-06-02 ExpanderDaemon crash
2014-06-02 Kernel panic
2014-06-02 Kernel panic
2014-06-02 Kernel panic
2014-06-03 esets_proxy crash
2014-06-05 CarboniteDaemon crash
2014-06-06 Mail crash
2014-06-09 Google Drive crash
2014-06-13 CarboniteDaemon crash
2014-06-13 Mail crash
2014-06-20 AppleFileServer crash
Log
Jun 18 19:02:51 wl0: Roamed or switched channel, reason #4, bssid 20
Jun 19 07:03:50 process CarboniteDaemon[116] thread 3699 caught burning CPU! It used more than 50% CPU (Actual recent usage: 92%) over 180 seconds. thread lifetime cpu usage 90.030437 seconds, (88.341544 user, 1.688893 system) ledger info: balance: 90005043742 credit: 90005043742 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 96944526539
Jun 19 09:56:02 key_getsastat: Error finding SAs.
Jun 19 09:56:35 key_getsastat: Error finding SAs.
Jun 19 09:57:05 key_getsastat: Error finding SAs.
Jun 19 09:57:13 ip6_output (ipsec): error code 22
Jun 19 09:57:38 key_getsastat: Error finding SAs.
Jun 19 09:58:08 key_getsastat: Error finding SAs.
Jun 19 09:58:41 key_getsastat: Error finding SAs.
Jun 19 09:59:14 key_getsastat: Error finding SAs.
Jun 19 09:59:47 key_getsastat: Error finding SAs.
Jun 19 10:00:20 key_getsastat: Error finding SAs.
Jun 19 10:00:53 key_getsastat: Error finding SAs.
Jun 19 10:01:26 key_getsastat: Error finding SAs.
Jun 19 10:01:59 key_getsastat: Error finding SAs.
Jun 19 10:02:32 key_getsastat: Error finding SAs.
Jun 19 10:03:05 key_getsastat: Error finding SAs.
Jun 19 10:03:35 key_getsastat: Error finding SAs.
Jun 19 10:04:08 key_getsastat: Error finding SAs.
Jun 19 10:04:41 key_getsastat: Error finding SAs.
Jun 19 10:05:14 key_getsastat: Error finding SAs.
Jun 19 11:04:22 process Mail[581] thread 177641 caught burning CPU! It used more than 50% CPU (Actual recent usage: 54%) over 180 seconds. thread lifetime cpu usage 90.036547 seconds, (89.425471 user, 0.611076 system) ledger info: balance: 90000865602 credit: 90000865602 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 165132323665
Jun 19 15:33:14 ip6_output (ipsec): error code 22
Jun 20 19:56:37 esp6_input: mbuf allocation failed
Jun 21 10:24:59 process Acrobat[19068] caught causing excessive wakeups. Observed wakeups rate (per sec): 209; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 359644
Activity
CPU: user 20%, system 6%
CPU per process: CarboniteDaemon (UID 0) is using 75.2 %
Daemons
com.oracle.java.Java-Updater
com.oracle.java.JavaUpdateHelper
com.rim.BBDaemon
com.oracle.java.Helper-Tool
com.microsoft.office.licensing.helper
PenCommService
com.google.keystone.daemon
com.flipvideo.FlipShareServer.launchd
com.fitbit.galileod
com.fitbit.fitbitd
com.carbonite.daemon
com.adobe.SwitchBoard
com.adobe.fpsaud
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com.hp.scanModule.68672.UUID
2BUA8C4S2C.com.agilebits.Apassword-helper
net.culater.SIMBL.Agent
com.rim.BBLaunchAgent
com.puredigitaltechnologies.FlipShareAutoRun
com.oracle.java.Java-Updater
com.hp.help.tocgenerator
com.google.keystone.system.agent
com.flipvideo.FlipShareAutoRun
com.coupons.coupond
com.carbonite.carbonitestatus
com.carbonite.carbonitealerts
com.adobe.CS5ServiceManager
com.google.Chrome.framework.service_process~/Library/Application_Support/Google /Chrome
com.facebook.videochat.updater
com.akamai.single-user-client
com.akamai.client.plist
com.adobe.ARM.UUID
launchd
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/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
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/Library/LaunchAgents/com.adobe.CS5ServiceManager.plist
(com.adobe.CS5ServiceManager)
/Library/LaunchAgents/com.carbonite.launchd.carbonitealerts.plist
(com.carbonite.carbonitealerts)
/Library/LaunchAgents/com.carbonite.launchd.carbonitestatus.plist
(com.carbonite.carbonitestatus)
/Library/LaunchAgents/com.coupons.coupond.plist
(com.coupons.coupond)
/Library/LaunchAgents/com.flipvideo.FlipShare.AutoRun.plist
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/Library/LaunchAgents/com.google.keystone.agent.plist
(com.google.keystone.system.agent)
/Library/LaunchAgents/com.hp.help.tocgenerator.plist
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/Library/LaunchAgents/com.oracle.java.Java-Updater.plist
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/Library/LaunchAgents/com.puredigitaltechnologies.FlipShare.AutoRun.plist
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/Library/LaunchAgents/com.rim.BBLaunchAgent.plist
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/Library/LaunchAgents/net.culater.SIMBL.Agent.plist
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/Library/LaunchDaemons/com.adobe.fpsaud.plist
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/Library/LaunchDaemons/com.adobe.SwitchBoard.plist
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/Library/LaunchDaemons/com.carbonite.launchd.carbonitedaemon.plist
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/Library/LaunchDaemons/com.fitbit.fitbitd.plist
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/Library/LaunchDaemons/com.fitbit.galileod.plist
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/Library/LaunchDaemons/com.flipvideo.FlipShareServer.launchd.plist
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/Library/LaunchDaemons/com.google.keystone.daemon.plist
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/Library/LaunchDaemons/com.livescribe.PenCommService.plist
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/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
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/Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
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/Library/LaunchDaemons/com.oracle.java.JavaUpdateHelper.plist
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/Library/LaunchDaemons/com.rim.BBDaemon.plist
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Library/LaunchAgents/com.adobe.ARM.UUID.plist
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Library/LaunchAgents/com.akamai.client.plist
(com.akamai.client.plist)
Library/LaunchAgents/com.akamai.single-user-client.plist
(com.akamai.single-user-client)
Library/LaunchAgents/com.apple.FolderActions.enabled.plist
(com.apple.FolderActions.enabled)
Library/LaunchAgents/com.apple.FolderActions.folders.plist
(com.apple.FolderActions.folders)
Library/LaunchAgents/com.facebook.videochat.plist
(com.facebook.videochat.updater)
Library/LaunchAgents/com.google.Chrome.framework.plist
(com.google.Chrome.framework.service_process~/Library/Application_Support/Googl e/Chrome)
Library/LaunchAgents/ws.agile.APasswordAgent.plist
(ws.agile.APasswordAgent)
Startup items
/Library/StartupItems/DoubleCommand/config.command
/Library/StartupItems/DoubleCommand/DoubleCommand
/Library/StartupItems/DoubleCommand/install.command
/Library/StartupItems/DoubleCommand/login.command
/Library/StartupItems/DoubleCommand/StartupParameters.plist
/Library/StartupItems/DoubleCommand/uninstall.command
/Library/StartupItems/HP IO/HP IO
/Library/StartupItems/HP IO/Resources/version.plist
/Library/StartupItems/HP IO/StartupParameters.plist
/Library/StartupItems/Qmaster/Qmaster
/Library/StartupItems/Qmaster/StartupParameters.plist
Bundles
/System/Library/Extensions/LivescribeSmartpen.kext
(com.livescribe.kext.LivescribeSmartpen)
/System/Library/Extensions/MacOSXCameraDriver.kext
(com.flipvideo.IOUSBCameraMassStorage)
/System/Library/Extensions/RIMBBUSB.kext
(com.rim.driver.BlackBerryUSBDriverInt)
/System/Library/Extensions/RIMBBVSP.kext
(com.rim.driver.BlackBerryUSBDriverVSP)
/System/Library/Extensions/SiLabsUSBDriver.kext
(com.silabs.driver.SiLabsUSBDriver)
/System/Library/Extensions/VaraAudio.kext
(com.vara.driver.VaraAudio)
/Library/Audio/MIDI Drivers/EmagicUSBMIDIDriver.plugin
(info.emagic.driver.unitor)
/Library/Audio/Plug-Ins/Components/A52Codec.component
(com.shepmater.A52Codec)
/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component
(net.telestream.wmv.import)
/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin
(com.apple.DVCPROHDAudio)
/Library/InputManagers/1PasswdIM/1PasswdIM.bundle
(com.1passwd.InputManager)
/Library/Internet Plug-Ins/AdobeAAMDetect.plugin
(com.AdobeAAMDetectLib.AdobeAAMDetect)
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
(com.adobe.acrobat.pdfviewer)
/Library/Internet Plug-Ins/CouponPrinter-FireFox_v2.plugin
(com.coupons.plugin.mozilla-plugin)
/Library/Internet Plug-Ins/disabled/JavaAppletPlugin.plugin
(com.oracle.java.JavaAppletPlugin)
/Library/Internet Plug-Ins/DivXBrowserPlugin.plugin
(com.divx.DivXBrowserPlugin)
/Library/Internet Plug-Ins/eMusicRemote.plugin
(com.emusic.plugins.emp.mac)
/Library/Internet Plug-Ins/Flash Player.plugin
(N/A)
/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin
(net.telestream.wmv.plugin)
/Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin
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/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
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/Library/Internet Plug-Ins/iPhotoPhotocast.plugin
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/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
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/Library/Internet Plug-Ins/o1dbrowserplugin.plugin
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/Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin
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/Library/Internet Plug-Ins/RealPlayer Plugin.plugin
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/Library/Internet Plug-Ins/SnagitSafariScroller.webplugin
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/Library/Mail/Bundles (Disabled)/UnsubMailPluginMailAppOSX.mailbundle
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/Library/PreferencePanes/MacFUSE.prefPane
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/Library/PreferencePanes/Perian.prefPane
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/Library/PreferencePanes/Tuxera NTFS.prefPane
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/Library/QuickTime/AC3MovieImport.component
(com.cod3r.ac3movieimport)
/Library/QuickTime/AppleHDVCodec.component
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/Library/QuickTime/DesktopVideoOut.component
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/Library/QuickTime/DivX 6 Decoder.component
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/Library/QuickTime/DVCPROHDMuxer.component
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/Library/QuickTime/DVCPROHDVideoDigitizer.component
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/Library/QuickTime/DVCPROHDVideoOutput.component
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/Library/QuickTime/Flip4Mac WMV Import.component
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Library/Address Book Plug-Ins/SkypeABDialer.bundle
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Library/Address Book Plug-Ins/SkypeABSMS.bundle
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Library/Caches/com.apple.Safari/Extensions/1Password.safariextension
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Library/Caches/com.apple.Safari/Extensions/Disconnect.safariextension
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Library/Caches/com.apple.Safari/Extensions/DoNotTrackMe- Online Privacy Protection.safariextension
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Library/Caches/com.apple.Safari/Extensions/dotdotdot.safariextension
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Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin
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Library/Internet Plug-Ins/EvernoteSafariClipperPlugin.webplugin
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Library/Internet Plug-Ins/FacebookVideoCalling.bundle
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Library/Internet Plug-Ins/fbplugin_1_0_3.plugin
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Library/Internet Plug-Ins/Move-Media-Player.plugin
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Library/Internet Plug-Ins/Picasa.plugin
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Library/iTunes/Mobile Backups/1B925U5V201/Structured
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Library/PreferencePanes/AkamaiNetSession.prefPane
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Library/PreferencePanes/AkamaiNetSession.prefPane/Contents/Resources
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Library/PreferencePanes/handyPrint.prefPane
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Library/Widgets/Hotcards.wdgt
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Library/Widgets/HP Ink Widget.wdgt
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Library/Widgets/MadLibs 2.wdgt
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Library/Widgets/swf_ultimate_lastfm.wdgt
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dylibs
/usr/lib/libgutenprint.2.0.3.dylib
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/usr/lib/libopengpulib.1.0.dylib
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/usr/lib/openlibraries-0.3.0/openeffectslib/lib/libopeneffectslib_fx.0.dylib
/usr/lib/openlibraries-0.3.0/openeffectslib/plugins/libopeneffectslib_colour_ef fect.0.dylib
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/usr/lib/openlibraries-0.3.0/openimagelib/lib/libopenimagelib_il.0.dylib
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/usr/lib/openlibraries-0.3.0/openimagelib/plugins/libopenimagelib_3D_lightmap.0 .dylib
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/usr/lib/openlibraries-0.3.0/openmedialib/plugins/libopenmedialib_openal.0.dyli b
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/usr/lib/openlibraries-0.3.0/openpluginlib/lib/libopenpluginlib_pl.0.dylib
/usr/lib/openlibraries-0.3.0/openpluginlib/lib/libopenpluginlib_py.0.dylib
Login hook
/Library/StartupItems/DoubleCommand/login.command
Font issues: 46
Firewall: On
DNS: 208.67.222.222 (static)
Listeners
launchd: afpovertcp
kdc: kerberos
cupsd: ipp
nfsd: 1023
rpc.statd: exp1
rpcbind: sunrpc
rpc.lockd: 1017
rpc.rquot: garcon
AppleFile: afpovertcp
Restricted files: 938
Safari extensions
dotdotdot
DoNotTrackMe- Online Privacy Protection
1Password
Disconnect
Widgets
HP Ink Widget
Elapsed time (s): 212
-
Jun 22, 2014 3:25 PM in response to rswc90by John Galt,rswc90, please see my recent reply here:
iMac (Mavericks) hacked by remote user
Carbonite remains installed, along with a plethora of junk that you may want to eradicate.
Do you really want to trust some remote backup service with the entire contents of your Mac, including all the private information it contains?
Please respond to the Discussion you created - the one linked above, not this one.
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Jun 22, 2014 6:58 PM in response to delewby thomas_r.,In addition to all the things Linc had you remove, you also have the Spigot adware installed. Note that the presence of four separate anti-virus apps did not prevent the installation of this adware. Rather than relying on anti-virus software to protect you, you need to learn to protect yourself.
To remove the adware, see my Adware Removal Guide.
To learn how to protect yourself against malware, see my Mac Malware Guide.
(Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)