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Helpful answers
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Jun 22, 2014 5:08 PM in response to tobyzellersby Linc Davis,Launch the Console application in any of the following ways:
- Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
- In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
- Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
- The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
- Please don't indiscriminately dump thousands of lines from the log into this discussion.
- Please don't post screenshots of log messages—post the text.
- Some private information, such as your name, may appear in the log. Anonymize before posting.
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Jun 22, 2014 5:24 PM in response to tobyzellersby léonie,Toby, please, check the version names you gave for iPhoto, your Mac, and the MacOS X version. They are not conclusive. Mavericks, OSX 10.9.3, is incompatible with a PowerMac - an Intel processor is needed. Also, iPhoto 6.x. is not compatible with Mavericks. If you are really running such an old iPhoto version on MacOS X 10.9, I recommend to upgrade to a compatible version and to buy iPhoto 9.5.1.
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Jun 22, 2014 5:39 PM in response to Linc Davisby tobyzellers,6/22/14 8:36:36.547 PM iPhoto[30167]: -[__NSCFConstantString exportPlugin]: unrecognized selector sent to instance 0x7fff774dfdc0
6/22/14 8:36:36.547 PM iPhoto[30167]: An uncaught exception was raised
6/22/14 8:36:36.547 PM iPhoto[30167]: -[__NSCFConstantString exportPlugin]: unrecognized selector sent to instance 0x7fff774dfdc0
6/22/14 8:36:36.566 PM iPhoto[30167]: (
0 CoreFoundation 0x00007fff8b3c425c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff93239e75 objc_exception_throw + 43
2 CoreFoundation 0x00007fff8b3c712d -[NSObject(NSObject) doesNotRecognizeSelector:] + 205
3 CoreFoundation 0x00007fff8b322322 ___forwarding___ + 1010
4 CoreFoundation 0x00007fff8b321ea8 _CF_forwarding_prep_0 + 120
5 iPhoto 0x0000000108c1b7ad iPhoto + 2328493
6 iPhoto 0x0000000108c19c33 iPhoto + 2321459
7 AppKit 0x00007fff874f9260 -[NSApplication sendAction:to:from:] + 327
8 AppKit 0x00007fff875141c8 -[NSMenuItem _corePerformAction] + 394
9 AppKit 0x00007fff87513f04 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 117
10 AppKit 0x00007fff8756340d -[NSMenu _internalPerformActionForItemAtIndex:] + 35
11 AppKit 0x00007fff87563289 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 104
12 AppKit 0x00007fff87509ff6 NSSLMMenuEventHandler + 716
13 HIToolbox 0x00007fff887f91d4 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 892
14 HIToolbox 0x00007fff887f8787 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 385
15 HIToolbox 0x00007fff8880c880 SendEventToEventTarget + 40
16 HIToolbox 0x00007fff88842640 _ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5_PP14OpaqueE ventRef + 420
17 HIToolbox 0x00007fff88875228 SendMenuCommandWithContextAndModifiers + 59
18 HIToolbox 0x00007fff888751d0 SendMenuItemSelectedEvent + 178
19 HIToolbox 0x00007fff888750af _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 94
20 HIToolbox 0x00007fff8887d085 _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 718
21 HIToolbox 0x00007fff8887ccb1 _HandleMenuSelection2 + 446
22 AppKit 0x00007fff8747c62c _NSHandleCarbonMenuEvent + 284
23 AppKit 0x00007fff872db54e _DPSNextEvent + 2170
24 AppKit 0x00007fff872da8bb -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
25 AppKit 0x00007fff872ce9bc -[NSApplication run] + 553
26 AppKit 0x00007fff872b97a3 NSApplicationMain + 940
27 iPhoto 0x00000001089f32ff iPhoto + 66303
28 libdyld.dylib 0x00007fff8cec65fd start + 1
29 ??? 0x0000000000000001 0x0 + 1
)
6/22/14 8:36:40.431 PM ubd[30309]: AOSKit WARN: Failed to get default kc status, err=-25294 (uid=501)
6/22/14 8:36:40.477 PM ubd[30309]: There is a permissions issue in your ~/Library/Application Support/Ubiquity directory. iCloud Documents won't be available until this is fixed. Please reboot from your Recovery partition and use the 'resetpassword' tool to reset your home directory permissions & ACLs.
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Jun 22, 2014 5:41 PM in response to léonieby tobyzellers,Mac OS X 10.9.3
Transposed numbers here- iPhoto Version: 9.5.1
Source: Mac App Store
Install Date: 12/13/13, 5:32 PM
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Jun 22, 2014 5:43 PM in response to tobyzellersby Linc Davis,Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.
Step 1
If you have more than one user, and the one in question is not an administrator, then go to Step 2.
Triple-click anywhere in the following line on this page to select it:
sudo find ~ $TMPDIR.. -exec chflags nouchg,nouappnd {} + -exec chown $UID {} + -exec chmod +rw {} + -exec chmod -N {} + -type d -exec chmod +x {} + 2>&-Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
- Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
- In the Finder, select Go▹Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
- Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.
Start up in Recovery mode. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open. In that window, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window will open. You’re not going to reset a password.
Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
▹ Restart
from the menu bar.
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Jun 22, 2014 7:00 PM in response to Linc Davisby tobyzellers,[macpro:~] toby% sudo find ~ $TMPDIR.. -exec chflags nouchg,nouappnd {} + -exec chown $UID {} + -exec chmod +rw {} + -exec chmod -N {} + -type d -exec chmod +x {} + 2>&-
UID: Undefined variable.
[macpro:~] toby%
#1 didn't work
tried #2 as well
also, from Disk utility. repaired permissions on boot drive while in recovery mode.
thanks for your help. any other ideas wont get tried for a few days.
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Jun 22, 2014 8:16 PM in response to tobyzellersby Linc Davis,Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.
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Jun 29, 2014 6:03 PM in response to Linc Davisby tobyzellers,Test 1: Logging in as another user, the Export problem does not occur. So, clearly this problem is tied to my user account.
Test 2: Logging in as myself with safemode, export problem exists.
any ideas on files in ~/Library that I should look at or delete?
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Jun 30, 2014 5:26 PM in response to tobyzellersby Linc Davis,Back up all data.
Quit iPhoto if it's running. Force quit if necessary.
In the Finder, temporarily move the iPhoto library (usually located in the Pictures folder) to the Desktop. Relaunch the application. It should prompt you to select a library. Click the Create New... button. If a new, empty library is created successfully, try adding an image, such as one downloaded from the web.
After the above test, quit iPhoto again and put the original library back where it was, overwriting the test library. Post your results.