TS3406: iPhone: Troubleshooting issues making or receiving calls

Learn about iPhone: Troubleshooting issues making or receiving calls
harderfaster

Q: can't hear callers except using speaker

My phone seems to have developed a fault.  When making or receiving calls I can't hear anything unless I am on speaker. 

iPhone 5, iOS 7

Posted on Feb 23, 2014 7:17 AM

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Q: can't hear callers except using speaker

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  • by matt00,Apple recommended

    matt00 Feb 25, 2014 8:45 AM in response to harderfaster
    Level 5 (4,015 points)
    Feb 25, 2014 8:45 AM in response to harderfaster

    Hey harderfaster,

     

     

    Thanks for the question. The following article provides additional troubleshooting steps that may help to resolve your issue:

     

    iPhone: Receiver and call audio quality issues

    http://support.apple.com/kb/ts5196

     

    TS5196-iphone-receiver-001-en.png

     

    Follow these steps to resolve the issue:

     

    1. Increase the volume during the call.

     

    2. Make sure nothing is blocking the receiver. If you're using a protective case or display film, remove it and try again.

     

    3. Make sure nothing is plugged into the headphone jack or the dock connector.

     

    4. Check the receiver opening to see if it is clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush.

     

    5. Try another location with better signal. If the audio issue happens only when on a call, it could be due to the location.

     

    6. If the iPhone is paired with a Bluetooth headset or a car kit, try turning off Bluetooth on your device. Learn more about troubleshooting Bluetooth connections.

     

    7. Restart the iPhone.

     

    8. Make sure your device is up to date.

     

    9. If the issue is not resolved after restoring the iPhone software, contact Apple Support.

     

     

    Thanks,

     

    Matt M.

  • by Stevedurko,Helpful

    Stevedurko Stevedurko Jul 1, 2014 11:47 AM in response to harderfaster
    Level 1 (5 points)
    Jul 1, 2014 11:47 AM in response to harderfaster

    hi,

     

    you need to push hard on where front camera area, you'll hear a click sound. that's all.

  • by shampoopy,Helpful

    shampoopy shampoopy Oct 17, 2014 1:28 PM in response to Stevedurko
    Level 1 (5 points)
    Oct 17, 2014 1:28 PM in response to Stevedurko

    Dude, thank you so much! Pressing hard on around the front camera area worked for me. I kept seeing people recommending the insert/remove headphones trick, hard reset, restore, etc. It seemed weird to me that I could hear audio when playing music or ring tones, but during voice calls or playing voice mails, I could only hear audio with headphones plugged in. If you can adjust volume and the volume level dialog does not say "Headphones" (even though you don't have headphones plugged in), then possibly the solution mentioned here is for you. This had nothing to do with headphone jack nor was it a setting - pure hardware issue - loose connection or short somewhere. Maybe this will help someone else.

  • by lidow,

    lidow lidow Oct 30, 2014 1:45 AM in response to Stevedurko
    Level 1 (0 points)
    Oct 30, 2014 1:45 AM in response to Stevedurko

    Thanks man, this what helped me as well.

  • by Anonimee,

    Anonimee Anonimee Jan 20, 2015 6:40 PM in response to harderfaster
    Level 1 (5 points)
    iTunes
    Jan 20, 2015 6:40 PM in response to harderfaster

    I know this question has been answerd but I have had this problem with my iphone4 on and off for two years and I wanted to offer the solution to my problem.  I tried banging on the speaker and it didn't work. I have tried everything and found the solution when I had to reset the bluetook sync on my car's audio system. The problem was definately related to the bluetooth. I deleted the bluetooth connection from both the car and and the phone, resync-ed the bluetooth connection and the problem went away. Somehow, I think the misconnected bluetooth settings turn off the incoming volume in the phone. I have, I think, had the same problem when I did not properly turn on or off the bluetooth connection when linking other devices to my phone, like a bluetooth headset.

     

    So before you give up, and you think you have used a bluetooth device with your phone, try deleting the bluetooth settings and resyncing them and that may restore your incoming volume.

  • by Majdost,

    Majdost Majdost Feb 19, 2015 4:14 PM in response to Anonimee
    Level 1 (0 points)
    Feb 19, 2015 4:14 PM in response to Anonimee

    This is I fixed my issue.

    Go to voice memo application and record a voice memo.  While listening to the recorded voice memo increase the volume. 

  • by Ttaazz1,

    Ttaazz1 Ttaazz1 Feb 28, 2015 7:33 AM in response to harderfaster
    Level 1 (0 points)
    Feb 28, 2015 7:33 AM in response to harderfaster

    try turning ur vibrate on and off

  • by sarahk87,

    sarahk87 sarahk87 Mar 7, 2015 11:40 AM in response to Stevedurko
    Level 1 (0 points)
    Mar 7, 2015 11:40 AM in response to Stevedurko

    Beware!  DO NOT LISTEN TO STEVEDURKO's ADVICE. He is instructing you to break your screen.

     

     

    Can a member of admin take this idiotic suggestion off this thread asap. His instructions caused me to break my screen. That click he refers to is the snapping of your screen. Avoid his advice everyone.

  • by jnhughes,

    jnhughes jnhughes Mar 26, 2015 8:09 PM in response to Stevedurko
    Level 1 (0 points)
    Mar 26, 2015 8:09 PM in response to Stevedurko

    Yeah - that cracked my screen. Thanks dude.

  • by Omosikoko2,

    Omosikoko2 Omosikoko2 May 3, 2015 8:31 AM in response to Stevedurko
    Level 1 (0 points)
    May 3, 2015 8:31 AM in response to Stevedurko

    Thanks so much..... I just pressed hard on the front camera and I could hear voice calls again.

  • by marcjunc,

    marcjunc marcjunc May 7, 2015 8:27 AM in response to Stevedurko
    Level 1 (0 points)
    May 7, 2015 8:27 AM in response to Stevedurko

    This was the immediate cure to my mysterious speaker problem. thanks for the help

  • by hunnybeelove,

    hunnybeelove hunnybeelove May 10, 2015 6:17 PM in response to Stevedurko
    Level 1 (0 points)
    May 10, 2015 6:17 PM in response to Stevedurko

    You are a life saver. Thanks so much and you just saved me time and money. I thought I was going to have to buy a new phone.

  • by stonemea,

    stonemea stonemea Jun 25, 2015 7:45 PM in response to Omosikoko2
    Level 1 (0 points)
    Jun 25, 2015 7:45 PM in response to Omosikoko2

    I didn't press until I heard a click, but pressed hard and mine works again too

  • by lidow,

    lidow lidow Jun 25, 2015 9:46 PM in response to stonemea
    Level 1 (0 points)
    Jun 25, 2015 9:46 PM in response to stonemea

    I press, here the click, it worked for some time and then happens again. Send for repair. Now it is back to normal.

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