robtfromupper hutt
Level 1 (0 points)

Q: Apple TV download is really slow

HI

 

My Apple TV is slow in dowlnloading movies. This has been like this for the last 2 months. I use to be able to watch a movie almost instantaneously but now have to wait up to 1hr 30mins in most cases before I can start watching it. This occurs in both HD and SD although SD is a little quicker but is still really slow. Even then it pauses part way through to continue to download the movie. I have had my broadband connection speed checked and spoken to my broadband provider (Telstra Clear) with speed check achieving a download speed of 15mbps. I have Apple TV 2. Can anyone help before reverting back to DVDs from the video shop?

iMac, Mac OS X (10.7.4)

Posted on Jun 4, 2012 8:39 PM

by ComcastDCAppleTV,Solvedanswer
ComcastDCAppleTV ComcastDCAppleTV
Level 1 (10 points)
A:

There is a problem between Comcast and Apple products (including AppleTV) that slows connection speeds and it all has to do with your security mode. To solve it, call 855-308-9453 or follow these steps:

 

Type 10.0.0.1 in your browser URL bar.

 

This will bring you to your gateway. Username is admin. Password is password

 

Once inside, click Connection on the left bar, then click WiFi below that.

 

You should see your network and a box on the far right that says EDIT. Click the box.

 

Under the security mode pulldown menu, select WPA2-PSK (AES).

 

Click SAVE SETTINGS.

 

Note: You can also change your network name, your password, and the channel selection on this page. You should be on Channel 1, 6, or 11 with the Manual button selected.

 

Good luck. And keep that number. It's a state-side call center for all problems wifi-related and they're very helpful.

Posted on Mar 30, 2014 10:45 PM

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robtfromupper hutt

Q: Apple TV download is really slow

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  • by CCmacuser,

    CCmacuser CCmacuser Feb 26, 2014 8:17 AM in response to craigyk
    Level 1 (8 points)
    iPhone
    Feb 26, 2014 8:17 AM in response to craigyk

    SOLUTION(s)

     

    I checked for updates on the apple tv and there were some. Even had to connect to iTunes to finish the reset.

     

    That was a pain as I had to find a usb to micro usb cable. Thankfully my old Blackberry phone cable worked. (Apple, please include this cable when you sell the Apple TV)

     

    Then I moved the Apple TV box far away from the Cable TV providers box. (Using thehappybroker answer as well) in case of interferance.

     

    Then I checked my speed on the internet, Ping 31. Download 26.67 Upload 4.85. So no issues there

     

    Also, I wanted to download a whole tv series. Originally the settings were "Allow Simultaneous Downloads" this slowed everything right down.

     

    On my computer I set it to run individual downloads, (concurrent) had all episodes on the screen and let it download them all overnight to iTunes. When I went back to my Apple TV the next day, it only took 3-5 minutes to load an episode and watch. (With no stopping to buffer during the show)

     

    A lot of steps, but I don't think that I'll have to do anything more until/unless an new software update comes out.

  • by Tmolnar199,

    Tmolnar199 Tmolnar199 Mar 10, 2014 6:12 PM in response to robtfromupper hutt
    Level 1 (0 points)
    Mar 10, 2014 6:12 PM in response to robtfromupper hutt

    Apple just used to work... That was the greatest thing about them. Lately it just doesn't work... Unfortunate... No more apple for me after 20 years

  • by ComcastDCAppleTV,Solvedanswer

    ComcastDCAppleTV ComcastDCAppleTV Mar 30, 2014 10:45 PM in response to robtfromupper hutt
    Level 1 (10 points)
    Mar 30, 2014 10:45 PM in response to robtfromupper hutt

    There is a problem between Comcast and Apple products (including AppleTV) that slows connection speeds and it all has to do with your security mode. To solve it, call 855-308-9453 or follow these steps:

     

    Type 10.0.0.1 in your browser URL bar.

     

    This will bring you to your gateway. Username is admin. Password is password

     

    Once inside, click Connection on the left bar, then click WiFi below that.

     

    You should see your network and a box on the far right that says EDIT. Click the box.

     

    Under the security mode pulldown menu, select WPA2-PSK (AES).

     

    Click SAVE SETTINGS.

     

    Note: You can also change your network name, your password, and the channel selection on this page. You should be on Channel 1, 6, or 11 with the Manual button selected.

     

    Good luck. And keep that number. It's a state-side call center for all problems wifi-related and they're very helpful.

  • by PSMiami1,

    PSMiami1 PSMiami1 May 31, 2014 7:32 PM in response to Teodoro.Toffolatti
    Level 1 (0 points)
    May 31, 2014 7:32 PM in response to Teodoro.Toffolatti

    This worked for me.  Thanks

  • by PSMiami1,

    PSMiami1 PSMiami1 May 31, 2014 7:34 PM in response to Teodoro.Toffolatti
    Level 1 (0 points)
    May 31, 2014 7:34 PM in response to Teodoro.Toffolatti

    Teodoro.Toffolatti

    Re: Apple TV download is really slow

    Oct 25, 2012 12:26 AM (in response to robtfromupper hutt)

    If you have slow download and long times (ex. 14 hours or more) try this solution (I've offered a lot of coffee).

     

    Quote:

     

    BenFinklea

     

    Re: Apple TV download is really slow

     

    30-ago-2012 6.59 (in response to Minefield)

     

     

    Use Google’s Public DNS Server To Fix Apple TV Streaming Problems

     

    1. Navigate to Settings >> General >> Network and select Configure TCP/IP.

     

    2. Select “Manually” next to Configure IP.

     

    3. Dont change the IP address or the Subnet Mask and Router Address. Just click "Done".

     

    4. Set the DNS Address screen with the following: 008.008.008.008 and click “Done.”

     

    You should now be able to stream more smoothly on your Apple TV.

     

     

    If this works for you, please buy a cup of coffee for a complete stranger or some other selfless, random act of kindness.

     

    If you have slow download and long times (ex. 14 hours or more) try this solution.

    Like (1) Reply

  • by MarieC,

    MarieC MarieC Jul 4, 2014 10:28 AM in response to robtfromupper hutt
    Level 1 (0 points)
    Jul 4, 2014 10:28 AM in response to robtfromupper hutt

    This does not work for me. It just times out.

  • by MyCache,

    MyCache MyCache Dec 21, 2014 7:23 PM in response to ComcastDCAppleTV
    Level 1 (0 points)
    Dec 21, 2014 7:23 PM in response to ComcastDCAppleTV

    This worked INSTANTLY and I didn't need the 800 number.   Went from "Downloading - Wait 5-6 hours" to just playing the movie instantly.  Thank you! 

  • by Coley75,

    Coley75 Coley75 Jul 12, 2015 1:15 AM in response to sdoneil
    Level 1 (0 points)
    Jul 12, 2015 1:15 AM in response to sdoneil

    Thanks for this. I followed your instructions and a movie that had been stuck on 2 hrs and 38 minutes for three days went to 54 mins to wait. I still can't watch it but it's getting closer!

  • by Monty1964,

    Monty1964 Monty1964 Sep 22, 2015 12:41 PM in response to PSMiami1
    Level 1 (0 points)
    Sep 22, 2015 12:41 PM in response to PSMiami1

    My settings were already set at that, except for the manual/automatic bit. So I changed from auto to manual but sadly my problem is the same.

    So weird as Netflix movies play instantly and they are fine. Think I will just give up on hiring Apple movies.

  • by Shazbot!,

    Shazbot! Shazbot! Jun 5, 2016 6:19 PM in response to BenFinklea
    Level 1 (4 points)
    Jun 5, 2016 6:19 PM in response to BenFinklea

    Thanks for the solution Ben! IMPORTANT: This also sped up the apps such as Netflix, PBS, etc that used to crawl and crash on Apple TV. I will absolutely buy a coffee for someone. 

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