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Helpful answers
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Jul 5, 2014 3:35 PM in response to loannabeekby Linc Davis,Your system is configured to download updates from a private server, not from Apple. That server isn't working or isn't reachable. If you're bound to a network directory server, or if you're behind a firewall that doesn't allow downloading updates directly from Apple, your network administrator has to solve the problem. Otherwise, proceed as follows.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.SoftwareUpdate.plist
Copy the selected text to the Clipboard by pressing the key combination command-C.
In the Finder, select
Go ▹ Go to Folder…
from the menu bar. Paste into the box that opens (command-V), then press return.
A Finder window will open with a file selected. Delete the selected file. You may be prompted for your administrator password. Restart the computer and try Software Update again.
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Jan 18, 2016 12:31 AM in response to Linc Davisby nkl778,Hello and thank you for your feedback on this problem.
I have the same problem and I looked for the file you mentioned but It doesn't seem to exist on my system.
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Aug 11, 2016 3:15 AM in response to nkl778by skube,I think there may be a slight issue with Linc's solution.
Triple-clicking the line and copying it copies the return at the end of line. So, you may have entered more text than you thought into the Go To Folder window.
Try:
- Open Go To Folder again (CMD+Shift+G while in the Finder) then,
- Make sure to select everything in the input field with CMD+A, and delete any text
- Type in /Library/Preferences/com.apple.soft then hit TAB to complete
